Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Toyota of Cool Springs
Franklin, TN
959 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service.
Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 959 reviews
August 19, 2022
Sales team is hit or miss. Back in April of 2021 I had a poor experience with Kenny. August of 2022 I had a great experience with Alan "Superman" Richardson - a very nice and h Back in April of 2021 I had a poor experience with Kenny. August of 2022 I had a great experience with Alan "Superman" Richardson - a very nice and helpful guy. After the initial deal was done and I purchased a new car, I could have rated the experience a 4/5 stars. Unfortunately, the financial services experience was terrible - a guy named Johnny Nuzzo heavily discouraged me from reading any fine print, mocking me when I had questions about car payments. He overly-aggressively tried to sell me add-ons, berating me, nearly coming across his desk in an attempt to intimidate me. At one point he called me the dumbest person he's met all year for not getting additional service packages, and he mocked me again when I asked for some pamphlets explaining what he had poorly scribbled across the back of a sheet of paper. He may intimidate some people into purchasing more services this way, but his approach is unprofessional and reflects very badly on Toyota of Cool Springs. I just bought a different Toyota at Sunny King of Anniston Alabama, and their financial services team couldn't have been nicer. Cool Springs might call up Sunny King and learn a thing or two. More
by Chuck
August 18, 2022
Al was great! Always so helpful and willing to work with me! He’s awesome! Always so helpful and willing to work with me! He’s awesome! More
by treadwell.dallas17
Employees Worked With
August 17, 2022
He is definitely working on getting you a car you can afford despite your credit report? There’s hope so come through…your car is ready!! afford despite your credit report? There’s hope so come through…your car is ready!! More
by Royalderoy
August 17, 2022
Nice dealership with a friendly atmosphere. Very clean on the inside which I loved. Would recommend. Very clean on the inside which I loved. Would recommend. More
by Kayla
Employees Worked With
August 14, 2022
Alan really knows his stuff! He guided me towards the right vehicle for my needs and exceeded my expectations. He has a customer for life! He guided me towards the right vehicle for my needs and exceeded my expectations. He has a customer for life! More
by Therapistsinmotion
Employees Worked With
August 09, 2022
This was are third lease from this dealership. They are professional, helpful and considerate. That’s why we keep coming back. Kenny Eastman was so easy to work with. He’s a rock star! They are professional, helpful and considerate. That’s why we keep coming back. Kenny Eastman was so easy to work with. He’s a rock star! More
by belli
August 06, 2022
1st dealership I have been in that was so comfortable and friendly. Thank you for making my dreams come true!! Drove from Olive Branch, Ms and I picked Kenny because my first love was Kenny and he died of ca friendly. Thank you for making my dreams come true!! Drove from Olive Branch, Ms and I picked Kenny because my first love was Kenny and he died of cancer. Thank you for making me feel special. Renee Tarver More
by Renee Tarver
Employees Worked With
Kenny Eastman
