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Toyota of Cool Springs

Franklin, TN

4.7
959 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 959 reviews

June 11, 2022

Jeff Williams was great. He was full of information with no pressure throughout the entire experience. Truly one of the most stress-free car purchases I’ve had yet!! More

by Wendylopezot
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tory Robertson
Jun 13, 2022 -

Toyota of Cool Springs responded

Hi, thank you for your positive review. We're glad to hear that you found our team here at Toyota of Cool Springs so helpful in the purchase of your vehicle. We strive to deliver a great experience to all of our valued customers each visit. Reviews like yours help us to continually improve. Thank you again for your feedback and take care!

June 10, 2022

Pretty awesome dealership. Great to work with, and Kenny was amazing and knowledgeable of the vehicles. Went out of his way to make sure I got the car I wanted. More

by UTJunior
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Eastman
Jun 13, 2022 -

Toyota of Cool Springs responded

Hi, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

June 09, 2022

Jeff Williams was Awesome! He immediately reached out to my online inquiry, made himself available to fit my schedule, and helped us get into the vehicle we wanted with no hass More

by DekewoodHall
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

Toyota of Cool Springs responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

June 09, 2022

Jeff, made everything so easy, His super friendly, no pressure approach is every buyers dream. More

by DekewoodHall
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2022 -

Toyota of Cool Springs responded

Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.

June 09, 2022

Kenny Eastman made buying my 2010 Toyota FJ Cruiser a great experience. Toyota of Cool Springs is in a different State , so I was not able to just go look at it without driving 3.5 hrs. I asked a lot of More

by Fjcruiser
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tory Robertson, Kenny Eastman
Jun 10, 2022 -

Toyota of Cool Springs responded

Hi, thank you for your kind review; we are happy to pass along your comments to Kenny here at Toyota of Cool Springs! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

June 08, 2022

Kenny and the folks at Toyota of Cool Springs always find a way to make it happen. I have changed cars more time in the last two years than most folks change their socks, and I haven’t made it the easiest on More

by Alcatraz1015
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenny Eastman
Jun 09, 2022 -

Toyota of Cool Springs responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

June 05, 2022

Kenny made our truck buying process smooth and easy. Very knowledgeable and personable but never throughout the entire process did we feel pressured into a deal or situation we didn’t want to be in. G More

by SQWV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trey Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Eastman
Jun 07, 2022 -

Toyota of Cool Springs responded

Hi, thank you for your kind review; we are happy to pass along your comments to Kenny here at Toyota of Cool Springs! If you have any further questions, please give us a call. We're always happy to help! Take care!

June 03, 2022

Dealt with Jeff Williams on a 2009 Toyota Tacome. Jeff went out of his way to satisfy my wife and I. Would definitely go back if I needed another vehicle. He made everything really simple. Thanks Jef More

by Terryconaway4642
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2022 -

Toyota of Cool Springs responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota of Cool Springs. Our team is dedicated to providing top-quality service to every guest. We're so happy to hear that your experience reflected this. We hope to continue to provide you with amazing care each visit!

Jun 08, 2022 -

Terryconaway4642 responded

Thanks again Jeff.

June 03, 2022

While we didn’t end up purchasing from Jeff, he was wonderful to deal with in our search for a used vehicle for our daughter. We were never pressured, and just felt like he was on our team. Thanks, More

by Court
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2022 -

Toyota of Cool Springs responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 03, 2022

I bought my Infiniti Q50 from Toyota of Cool Springs 2 months ago. Tge service was first class and Jon Hawkins was great to work with! More

by Jhawk4295
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Hawkins
Jun 05, 2022 -

Toyota of Cool Springs responded

Hi, we are very happy to have provided you with such a positive experience! As one of our valued customers, we want to sincerely thank you for your business. We're thrilled to have you as a customer and we hope to see you here again down the road! Safe travels!

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