Toyota of Cool Springs

So patient with me and kept in touch even when I wasn't sure what I wanted to do. I ended up with a car I love at a price that works for me. Alan was great! My best car buying experience ever. sure what I wanted to do. I ended up with a car I love at a price that works for me. Alan was great! My best car buying experience ever. More

Hello, I’m Lee it’s my first time at Toyota of Cool Springs and going thru the Costco auto program. I purchased a brand new 2026 4Runner TRD pro sport premium heritage blue and have to say “What an ama Springs and going thru the Costco auto program. I purchased a brand new 2026 4Runner TRD pro sport premium heritage blue and have to say “What an amazing experience!!!” Jimmie Gile was my sales rep and he will assist, guide and help you thru the smooth process. He’s a great guy. I just want to take the time to say “thank you” to Toyota of Cool Springs, Jimmie, and Jason in finance. 👍 I will definitely be recommending to my friends and family. More

We did NOT have a good experience with this dealership and feel they took advantage of us. On Saturday (1/3/2026), my wife purchased a vehicle but decide to return it the next business day since she did n and feel they took advantage of us. On Saturday (1/3/2026), my wife purchased a vehicle but decide to return it the next business day since she did not feel safe driving it (it was too big). We did go through the financing part but left without completing the transaction (no down payment was provided). They let us leave with both a dealer tag and drive out tag. They said they could not give us our paper work without the down payment. So we did not have the ability to review any return policy. When we returned to the vehicle, which had not been titled yet, they made us "trade in" the vehicle has if it was used. She picked out another vehicle and in order to get out of the first vehicle they charged her $6,600. So now they can sell the first vehicle as NEW and also charged my wife in order to purchase another vehicle. We would not recommend this dealership. Unfortunately we still have to go back and pick up the new vehicle tomorrow. More

Great teamwork. Al is the best!!!!! Service is great also if you have plenty of money for regular maintenance Al is the best!!!!! Service is great also if you have plenty of money for regular maintenance More

I would recommend to my friends and families to purchase Toyota because of good vehicles and the service is excellent. Toyota because of good vehicles and the service is excellent. More

Very friendly modern operation. Just knocked off one star for the hard sale on extended warranty. I’ll Just knocked off one star for the hard sale on extended warranty. I’ll More

The dealership is very conveniently located for me and seems to be clean with a large waiting area while your car is being serviced. I haven't had to use that yet but I know it will be a comfortable wait seems to be clean with a large waiting area while your car is being serviced. I haven't had to use that yet but I know it will be a comfortable wait. Alan was great to work with. The car I wanted was hard to get but, heck if he didn't find me one I could buy. He kept me posted on when it was delivered and went over all of the features in the car before turning it over to me. He was a pleasure to work with. And Yuri was great when it came to explaining service plans. He didn't try to oversell me but got me a plan that I could be comfortable with. I was also able to split the cost of my payment between my personal credit card and the funds I wired directly to the dealer's bank. It all was very convenient and FAST! Overall, Toyota at Cool Springs was a very pleasant experience. More

The dealership is clean, spacious, and has a lot of inventory to see. It is in a convenient location of the interstate and the sales representatives are welcoming. inventory to see. It is in a convenient location of the interstate and the sales representatives are welcoming. More

Alan Richarson really deserves the title "Superman"! He is attentive to the individuals that he works with before during and after they work with him. He is thoughtful, remembers each individual and tai He is attentive to the individuals that he works with before during and after they work with him. He is thoughtful, remembers each individual and tailors his efforts to support their finding the right vehicle for that individual/couple/family. His knowledge of vehicles and the purchasing system is amazing! Moreover, he is straightforward and works to give his guests the best possible deal and experience! Thank you, Alan! I look forward to continuing to work with you in the future. Toyota of Cool Springs is a great dealership to work with. They support their employees in helping the customer find and keep a great vehicle. More