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Toyota of Cool Springs

Franklin, TN

4.7
959 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 959 reviews

February 29, 2020

Great Experience I have very specific guidelines for even considering a purchase and Alan was able to meet these guidelines. He did not push for anything else, he simp More

by JWilston
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2020 -

Toyota of Cool Springs responded

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 27, 2020

He is nice with everyone he give excellent service to me he explains aal system in car if I need 2nd car I will bay form jb avery More

by Ramesh Patel
Recommend Dealer
Yes
Employees Worked With
JB Avery
Feb 28, 2020 -

Toyota of Cool Springs responded

Ramesh, thank you for your positive review. We're glad to hear that you found our team here at Toyota of Cool Springs so helpful in the purchase of your new vehicle. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 27, 2020

Every experience I've had at the Toyota of Cool Springs has been more than exceptional. The whole team is friendly and very helpful. Joe Fazio, in particular, has some excellent customer service skills, I More

by mattlaneve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe, Fazio
Feb 29, 2020 -

Toyota of Cool Springs responded

Hi, thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Toyota of Cool Springs to have earned it. Until the next time we meet, take care!

February 19, 2020

Excelent Experience Great experience. Very efficient. Kind, honest, integrity. I can not say enough about how important that I do not spend several hours away from the o More

by jgreen
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2020 -

Toyota of Cool Springs responded

Here at Toyota of Cool Springs, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you! If you have any additional concerns or questions about your new vehicle, we will be more than happy to assist you! We're here for any concerns you may have! Safe travels!

February 14, 2020

This was an outstanding experience. We purchased a new vehicle that had to be built. The process went smoothly and the vehicle was delver when promised. I was kept aware of updates. The delivery of the More

by Sandy
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yuri
Feb 17, 2020 -

Toyota of Cool Springs responded

Thank you so much for your kind words about your experience here at Toyota of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed.

February 05, 2020

Great experience. Very efficient. Was there for a 5000 mile service. I was greeted by an employee right away. The wait was expected to be over an hour but they got me done in about 45 mins. More

by FC
Recommend Dealer
Yes
Employees Worked With
Other newer employee
Feb 07, 2020 -

Toyota of Cool Springs responded

We are happy to have provided you with quick and efficient service! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 03, 2020

Went to get a used car and knew I wanted a RAV4. Jim was very knowledgeable and even helped in the trade of my Chevy. he’s helped with everything and I will not hesitate to give more business to Toyota of C More

by Alynmills
Recommend Dealer
Yes
Employees Worked With
Jim Gile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2020 -

Toyota of Cool Springs responded

Hello, it's great to hear you found Jim knowledgeable and helpful! We appreciate you taking the time to leave us these comments, and we're always happy to be of assistance if you need anything further. Take care!

January 27, 2020

I was in the market for a new tacoma and been to other dealerships when we went to cool springs toyota Kenny Eastman is the reason why we bought our new one he is the absolute best and we will highly More

by Kenny eastman
Recommend Dealer
Yes
Employees Worked With
Kenny eastman
Jan 28, 2020 -

Toyota of Cool Springs responded

Kenny, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota of Cool Springs. If you have any further questions, please give us a call. We're always happy to help!

January 23, 2020

Excellent experience! I came to this dealership due to their great reviews. I was not disappointed. Alan was great. He listened to what options and styles of vehicles I More

by Outdoor RN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yuri Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2020 -

Toyota of Cool Springs responded

Thank you for your positive review. We're glad to hear that you found Alan and our team here at Toyota of Cool Springs so helpful in the purchase of your new vehicle! It was our pleasure to provide you with such a seamless buying experience. If you have any further needs or questions, please give us a call. We're always happy to help!

January 18, 2020

Excellent after-purchase maintenance service Recent 5000 mile service check at Cool Springs Toyota Dealership was performed in about 60 minutes while I waited in the customer service waiting area More

by CDtoyotacustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Isaiah Blacksmith
Jan 20, 2020 -

Toyota of Cool Springs responded

We greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

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