Toyota of Cool Springs

Service on Avalon I worked with Ray Ellison for the service of my Avalon. He was so courteous and helpful, not only with the maintenance of the car, but also with helpi I worked with Ray Ellison for the service of my Avalon. He was so courteous and helpful, not only with the maintenance of the car, but also with helping me purchase a part. He took a picture of the part and walked me up to the Parts Dept. to facilitate my purchase. He also insisted on replacing a defective part on the car instead of gluing it. Service can't get better than this! More

New Car Buying Experience The thought of buying a new car had me stressed out until I went to Toyota of Cool Springs and was introduced to their Sales Associate, Jeff Williams. The thought of buying a new car had me stressed out until I went to Toyota of Cool Springs and was introduced to their Sales Associate, Jeff Williams. He was friendly, courteous, knowledgeable and had a no pressure approach that put me at ease and allowed me to focus on the right vehicle for me. With Jeff's help and the information he provided, I purchased a 2019 RAV 4 and credit him for making the experience so much more pleasant than I expected. I would recommend Jeff to anyone looking to purchase a new vehicle. I also found the other members of the Toyota of Cool Springs organization a very professional and friendly group and look forward to having my car serviced there. More

Positive buying experience Working with Pat Howard was a pleasure. He was thoughtful, knowledgeable and most importantly, treated both my husband and myself with respect. His Working with Pat Howard was a pleasure. He was thoughtful, knowledgeable and most importantly, treated both my husband and myself with respect. His attention to detail made the buying process go smoothly. More

Joe Fazio is the Best Service Advisor Thank you so much Joe Fazio for helping me get an appointment for my car service! When I leave my car at Toyota, I always trust it in the hands o Thank you so much Joe Fazio for helping me get an appointment for my car service! When I leave my car at Toyota, I always trust it in the hands of Joe Fazio and I know it will be taken care of promptly. He's the best. Thank you so much! More

2019 Highlander XLE Josh and I met at the dealership on a Saturday afternoon. He spent time with us showing us the difference between the Highlander Models. He also too Josh and I met at the dealership on a Saturday afternoon. He spent time with us showing us the difference between the Highlander Models. He also took us for a test drive of the highlander. Josh and I spent the next several weeks finalizing the the terms of our agreement. We had reached an agreement on a Blue Highlander, but at dealership changed to a Silver vehicle. They honored the same price. Stephen spent time pulling out the vehicles from the lot to see them side by side so we could finalize our choice, helped use with papers and then spent over an hour showing us the features and personalizing the vehicle to our phones so that we could receive value of the features immediately. Both men went beyond just service to us. I also visited Beaman Toyota and Rivergate Toyota but didn't receive any real interest in my purchasing a vehicle from their dealership. Toyota of Cool Springs was interested in my business, my needs and allowed me the time to make my decision. Yuri walked us through the final paperwork and has followed up with us understanding every sheet we had to sign to finalize our purchase. Thanks to Toyota of Cool Springs for helping me in this purchase. More

Great customer service! Josh went above and beyond with helping us find the right vehicle in our price range! Greg in the Finance department was very helpful and provided an Josh went above and beyond with helping us find the right vehicle in our price range! Greg in the Finance department was very helpful and provided an outstanding experience as well. More

Service on my 2004 Corolla 8/1/2019 I am a loyal customer at Toyota of Cool Springs. On 8/1/2019 I brought the car in because the @check engine” light had display for three days the week I am a loyal customer at Toyota of Cool Springs. On 8/1/2019 I brought the car in because the @check engine” light had display for three days the week before. My Service Advisor, Joe Fazio, greeted me and immediately recognized me from a previous visit. He diagnosed the engine, gave me an estimate for the service, and called me when my Corolla was ready for pickup. Joe saved me about $100 from his initial estimate by making sure I applied all available savings coupons and by deferring one non-essential item from the list until the next service appointment. Joe Fazio is one of the reasons I will take both my Toyota vehicles ONLY to Toyota of Cool Springs. Thanks, Joe! More

Great Service My rep Isaiah did an excellent job keeping me updated while my truck was worked on, and let me know what I needed and what I needed to schedule in the My rep Isaiah did an excellent job keeping me updated while my truck was worked on, and let me know what I needed and what I needed to schedule in the future. Awesome job! More

Great service! My service contact person this week was Roger Garcia. I stayed while my car was serviced and he informed me every step of the way where they were in My service contact person this week was Roger Garcia. I stayed while my car was serviced and he informed me every step of the way where they were in the process. He was very professional and really cared about me and my comfort while waiting. He was great in explaining the difference services that I needed at this time. I felt like he was taking care of my car and my needs on the road. Thank you, Roger. Good job!! More