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Toyota of Cool Springs

Franklin, TN

4.7
959 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 959 reviews

April 19, 2019

Used Vehicle Jim is a professional, one of the best. It really was a nice experience, knowing I could trust the person I was worth with, definitely a good feeling. More

by Golfman1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Gile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Shuman
Apr 22, 2019 -

Toyota of Cool Springs responded

Hello, your satisfaction is our top priority. If you have any further questions, please give us a call. We're always happy to help!

April 18, 2019

Efficient and fast-car buying made easy This team made is worth driving 591 miles from Florida to buy my 4runner! I passed many many dealerships on the way but this was the one that met eve More

by Floririder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Shuman, Frederick Edmonson
Apr 22, 2019 -

Toyota of Cool Springs responded

Hello, thanks for your praise and kind comments about our team. We look forward to your next visit! Take care!

April 14, 2019

Best First Car Buying Experience We had the pleasure of working with Frederick. He made the car buying experience simple and stress-free. He found us exactly what we were looking for More

by cmankowski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Kuykendall , Frederick Edmonson
Apr 18, 2019 -

Toyota of Cool Springs responded

Hi, we are pleased to hear that Frederick was able to provide great service to you. Congratulations on your new vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 08, 2019

New 4 Runner Everyone was very nice and helpful. I told Frederick what I wanted and didn't want on a new vehicle, even though they didn't have one on the lot they More

by Lynn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Simmons, Greg Shuman, Frederick Edmonson
Apr 15, 2019 -

Toyota of Cool Springs responded

Lynn, thank you for your kind words and congratulations on your new vehicle. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Toyota of Cool Springs. Please don't hesitate to reach out if there's anything additional we can do for you. Take care.

April 05, 2019

A pleasant experience Bought a used car last month. Jim Gile was very professional and helpful in completing the sells. I found him trustworthy -not a typical sells person. More

by Santanu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Gile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2019 -

Toyota of Cool Springs responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Toyota of Cool Springs. If you have any further questions, please give us a call. We're always happy to help!

April 02, 2019

Jim Giles Toyota of Cool Springs is a great dealership. I just purchased my second car from them and our salesman, Jim Gile, rates 10 stars out of 5. Jim was More

by Rita P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jim Gile
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2019 -

Toyota of Cool Springs responded

Hi Rita, thank you for taking the time to leave a review for us at Toyota of Cool Springs. We're happy we could meet your expectations. If you have any further questions, please don't hesitate to reach out. Take care.

March 29, 2019

Dealer trade in Just wanted to say thanks to Fredrick for making the trade so seamless! And thanks to the dealer for taking care of this pristine S2000! More

by tdb41418
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frederick Edmonson
Apr 01, 2019 -

Toyota of Cool Springs responded

We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

March 29, 2019

Just a oil change I can not say enough GREAT things about the service experience I received recently with my Service Advisor,Lino Rivera! He was very courteous, friendl More

by Woodtruck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lino Rivera
Apr 01, 2019 -

Toyota of Cool Springs responded

We are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

March 25, 2019

Service Department experience Donna Klepper was an amazing Service Advisor. She kept me informed of the status of my car and went above and beyond to get my car back to me in a tim More

by DonnaP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donna Klepper
Mar 26, 2019 -

Toyota of Cool Springs responded

Hello, we're so glad that we were able to go above and beyond your expectations. Please don't hesitate to reach out if there's anything additional we can do for you. Take care.

March 24, 2019

Great experience in the Service Department I can not say enough GREAT things about the service experience I received recently with my Service Advisor,John Kuykendall! He was very courteous, fr More

by lgh311
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Kuykendall
Mar 26, 2019 -

Toyota of Cool Springs responded

Hello there, we're glad you had such a wonderful experience with us. If you have any further questions, please don't hesitate to reach out! Take care.

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