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Toyota of Cool Springs

Franklin, TN

4.7
900 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 900 reviews

November 24, 2018

Great dealership! I LOVE this dealership! Every time I go in for service I come out feeling more than satisfied with the people, their attention to detail, their knowl More

by Matt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Darryl Caruthers
Nov 27, 2018 -

Toyota of Cool Springs responded

Matt, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

November 24, 2018

Horrible experience ever Not recommended, I had the worst customer service at all times. I would not go this place because of how they handle customers problems. Shame on you More

by TCS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
George Ashmore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2018 -

Toyota of Cool Springs responded

Our manager would really like to speak with you more regarding this matter. Please reach out to us at (615) 567-7794. We look forward to hearing from you.

November 23, 2018

Very happy My service specialist, my salesman. Patrick Howard is wonderful, I first went to him and then shopped around. He salesmanship and personality made m More

by Patricia Schultz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lino Rivera, he is the best and the best service person that I've had. Lino recommended Cool Springs Collision as I had some damage to my dumper, got a great deal there. Lino is the very best
Nov 27, 2018 -

Toyota of Cool Springs responded

Patricia Schultz, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Toyota of Cool Springs and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

November 18, 2018

from out of town, but treated like a local Serviced my Prius and corrected by under inflated tires. facilities were clean and comfortable. while I waited they made sure I was comfortable. Th More

by NLOSAPIO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby from Service
Nov 20, 2018 -

Toyota of Cool Springs responded

Hi Nlosapio, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 11, 2018

Purchase of a Tundra Jeff was great to work with on the purchase of our new Tundra. He took the time to make sure everything was right throughout the entire process. I wou More

by Tundra18
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yuri Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2018 -

Toyota of Cool Springs responded

Hi Tundra18, thank you so much for your positive comments about Toyota of Cool Springs! We are always more than happy to assist you if anything else comes up. Take care!

November 10, 2018

Car buying Jeff made the whole car buying process so painless. Toyota of cool springs took great care of us, All of our questions were answered- highly recommend More

by 0615
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2018 -

Toyota of Cool Springs responded

0615, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Cool Springs! Thanks again for taking the time to leave us this information about your recent visit. Take care!

November 09, 2018

Review Jeff did a great job and made our experience great. We would certainly recommend Jeff and the dealership at every opportunity. I have worked with More

by Chad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Kreger
Nov 11, 2018 -

Toyota of Cool Springs responded

Chad, thank you so much for your kind words about your experience here at Toyota of Cool Springs. We try every day to satisfy our customers and it’s always nice to know when we succeed.

November 08, 2018

Wonderful Car Buying Experience!! Over all wonderful experience dealing with Jeff and the Cool Springs team! Couldn't have asked for a better sales person to deal with! Would recommend More

by camryblue
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2018 -

Toyota of Cool Springs responded

Camryblue, we are so happy to read such a great review about Toyota of Cool Springs! Please let us know if there is anything else we can do for you; we are more than happy to help!

November 08, 2018

Tires & Alignment Jim Kreger took excellent care of my service. Not only that but the tires were priced right and the alignment was perfect. The truck runs better than More

by jecsr12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Kreger
Nov 11, 2018 -

Toyota of Cool Springs responded

Jecsr12, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Cool Springs! We look forward to your next visit! Take care!

November 01, 2018

Couldn't ask for a better experience! Jeff Williams was great to work with. He was accommodating of my schedule and requests; and quick to respond to any questions. Jeff turned the car bu More

by elm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Williams
Nov 02, 2018 -

Toyota of Cool Springs responded

Hi Elm, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

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