Toyota of Cool Springs

Exceptional service Service is always consistent with my advisor. He takes the time to know me and my family in order to better know the needs from my vehicle. Service is always consistent with my advisor. He takes the time to know me and my family in order to better know the needs from my vehicle. More

Jeff made a painful experience hassle-free I had a 2001 4Runner with 170,000 miles on it. I found Jeff and Toyota of Cool Springs through the Costco Auto Program. I gave Jeff my budget, told hi I had a 2001 4Runner with 170,000 miles on it. I found Jeff and Toyota of Cool Springs through the Costco Auto Program. I gave Jeff my budget, told him what I was looking for in a new car, and went on several test drives. He was extremely patient, an exceptional listener, and transparent and direct about what could and couldn’t be negotiated (extremely refreshing). I walked out with a new 2018 Camry SE that I love, because Jeff spent 7 hours of his day working to ensure that I got a vehicle I loved at a price that wouldn’t decimate my budget. I can’t speak highly enough of my experience with Jeff and with the rest of the dealership staff (including Mathew, one of the managers, and Ken in finance). Thank you so much! More

Great sales person Tory was a pleasure to work with, no pressure, no bull, just gave us the best sales experience we have had in long time. Have already given his name t Tory was a pleasure to work with, no pressure, no bull, just gave us the best sales experience we have had in long time. Have already given his name to some of my co-workers and friends. Will keep him and the dealership in mind for any needs down the road. I drove past other dealerships from Hendersonville to work with Tory. More

Beyond expections Ask for Yuri! COOLSPRINGS is THE ONLY PLACE TO BUY A TOYOTA and YURI is the BEST!! Absolutely the BEST -YURI went over the top above and beyond to take care of me. COOLSPRINGS is THE ONLY PLACE TO BUY A TOYOTA and YURI is the BEST!! Absolutely the BEST -YURI went over the top above and beyond to take care of me. I can not express my thankfulness for such a professional and caring person. Another Toyota dealership (North) was awful to me (bullied & i feel dishonest). With out ever meeting me, I called Coolsprings and YURI made sure I was taken care of beyond my expectations. He made sure i had a wonderful experience buying a car. He Alone redemned toyota in my eyes nd made things right from the other dealerships horendous treatment. He even stayed 4 hours past his time off to wait for me. He literally was my hero. The whole staff and atmosphere was friendly and helpful. I am so grateful to YURI and all the staff at Coolsprings More

Very good service Went in for simple maintenance. They did a full inspection. They did what was requested and they did not do what I instructed them not to do. They Went in for simple maintenance. They did a full inspection. They did what was requested and they did not do what I instructed them not to do. They listened and did not try to up sell me. Got in and out very quickly. More

Have Tundra, XB, and Prius from here. Vehicles Tundra, XB, and Prius running great. But the difference for us is the care service manager Darryl Caruthers continually displays in his work. Vehicles Tundra, XB, and Prius running great. But the difference for us is the care service manager Darryl Caruthers continually displays in his work. His professional and friendly demeanor make taking care of a chore we used to be suspect of from a dealer less painful. I recommend you dealership always based on Darryl. Let’s face it, he is your face to many Toyota owners. And us us there are none better. He see amazingly constant to deal with. More

Great place to buy a car. Worked with Greg and Trey. They were great helped me understand everything and worked on finding the perfect car at the best price. Thank you! Worked with Greg and Trey. They were great helped me understand everything and worked on finding the perfect car at the best price. Thank you! More

Always working for his customers Jeff Williams was amazingly helpful and polite and not what you would expect of a salesman. He was down to earth and straight forward which is much ap Jeff Williams was amazingly helpful and polite and not what you would expect of a salesman. He was down to earth and straight forward which is much appreciated, at least for myself. I had to go back and forth making appointments with him because we are a military family and the schedule is constantly changing, and we were coming in from out of town. He never once acted like it was a problem or that he was getting annoyed with our changes. We had made an appointment and then were unable to make the exact time and showed up late. He had 3 customers at once and even though we had to wait he kept checking on us to make sure we were good and to let us know what was going on. We ended up making an appointment for the next day in hopes that it would be easier on HIM! He was running around so much you could really see he was hustling for his customers, all 3 of them! During our scheduled appointment though he was committed to helping us completely and we never felt like we were being rushed, the day prior none of the 3 he was helping had made their appointment time and we had all shown up right about the same time so it made it difficult for him I’m sure; yet he always had a smile to offer. If you are in the market for a Toyota Jeff is definitely the salesman you want, he’ll bend over backwards for you to help you out and will do it while staying cheerful and not once seeming annoyed! One of the best experiences I’ve ever had with a car salesman. More

super employees John K.is an exceptional employee. Always works hard to make sure I'm there for shortest amt of time possible when getting my vehicle serviced. And re John K.is an exceptional employee. Always works hard to make sure I'm there for shortest amt of time possible when getting my vehicle serviced. And really hustles to find me a loaner car! So helpful! More

Great Service I had a 9:30 appointment and Chris kept me informed on the status of my car. His service was exceptional. Everyone was very nice. I highly recommend I had a 9:30 appointment and Chris kept me informed on the status of my car. His service was exceptional. Everyone was very nice. I highly recommend this service department. More