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Toyota of Cool Springs

Franklin, TN

4.7
957 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service. Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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1875 W McEwen Dr

Franklin, TN

37067

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Showing 957 reviews

November 02, 2017

Superb service Took in my Prius for regularly scheduled maintenance. Was very impressed with the super fast service. Specifically, Dante was super nice and helpful. More

by nudelman67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donte
November 01, 2017

Very good. Just keeping coming back. Everyone was top notch. The people were very helpful and work to make me very happy. We had worked with Ron the first 3 times we came in to look and t More

by Nanawoods
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Skaradowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Pratt, Leroy Willits
November 01, 2017

Maintenance and repairs Donna was a blessing from God. She has a big HEART and helped me through this unexpected and expensive experience. She explained every little detail o More

by Toyota beverly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donna Klepper, Jim Kreger
November 01, 2017

Needed two problems solved as well as an oil change. Jim solved one problem immediately that was connected to mileage driven since last oil change by showing me the trip button. My second problem, uneve More

by Prius,carol128
Recommend Dealer
Yes
Employees Worked With
Jim Kreger
October 29, 2017

Kenny Norton was helpful from the moment he answered my phone call. He knew how to be patient and listen to my concerns. Then he knew exactly my next step in th More

by line2112
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Norton
October 25, 2017

Maintenance Kenny Norton is the kind of person that is all about the details. He has been my go to guy for more than 15 years and never ceases to impress me. I wa More

by John1979
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenny Norton
October 21, 2017

Steer clear of this guy. I interacted with him once and found him to be rude and argumentative. Will not deal with him again. I took my car in yesterday and had the pleasure More

by Rhnbfh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rycine Ellison
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darryl Caruthers
October 19, 2017

Very pleased! My recent experience with getting my 4Runner serviced was excellent! I was in and out within an hour. Steve was great to work with. Mr Glenn Strod More

by Jackson1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Burke
October 08, 2017

Excellent service The entire service team always treats my wife and I very well. We always bring our trucks here for service. Even when I don’t have an appointment they More

by 16tundra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Burke , John Kuykendall , Donna Klepper
October 03, 2017

Great Experience Alan was a great salesman and was very patient with me and just a great person to talk too and very honest!! I love my car just wish that it came with More

by sunshine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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