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Toyota of Cool Springs
Franklin, TN
957 Reviews
Toyota of Cool Springs is a premier Toyota dealer in Franklin, Tennessee. We are honored by our faithful clientele and are dedicated to providing top quality customer service.
Toyota of Cool Springs is full of Toyota experts with a committed sales staff with many years of experience satisfying our customers' inquiries and automotive needs from the surrounding area including Nashville, Brentwood, Murfreesboro, Spring Hill and Hendersonville.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 957 reviews
September 20, 2017
Great team of folks! I had my 2015 Tundra serviced today. My service Advisor Donna explained the scope of work to be completed... cost involved... and timeframe for compl I had my 2015 Tundra serviced today. My service Advisor Donna explained the scope of work to be completed... cost involved... and timeframe for completion. The vehicle was ready before promised and I was texted. Went in picked-up without waiting. I am employed in the retail auto segment and this dealership excels at teamwork. Top shelf and I would highly recommend. Brad. More
by Car Freak
Employees Worked With
Donna Klepper
August 14, 2017
Darryl in service goes above and beyond. He's a great rep of what this kind of department should be like. Overall kudos. Josh Graves in service goes above and beyond. He's a great rep of what this kind of department should be like. Overall kudos. Josh Graves More
by JG
Employees Worked With
Darryl
July 21, 2017
Terrible customer follow-up Summary- Poor dealership customer service, no follow-up, no negotiating. I am a long time service customer. I have been bringing vehicle to the se Summary- Poor dealership customer service, no follow-up, no negotiating. I am a long time service customer. I have been bringing vehicle to the service department since about 2010/2011. It was time for a new car since my old one had broken down and I was excited at the prospect of hopefully working with this dealership. I thought, since I am a long time customer and will definitely be purchasing a new pre-owned vehicle, I would receive stellar customer service from Toyota of Cool Springs dealership. Unfortunately, I was mistaken. The new service/dealership liaison division needs some training. To say I was underwhelmed by Brad, Ryan, and even Emily is putting it nicely. After meeting Brad and Ryan and informing them of what we were looking for, we NEVER received a follow-up call. While we were waiting on them, we began to look online, contacted other dealerships, etc. All of which, would cause them to loose my business as a service customer. Eventually, I decided I wanted a Prius v. After not hearing from the liaison department for several days, I contacted Ryan on a Thursday to let him know I would be dropping by the following Monday after 6pm to look at the 2012 Prius V. I wanted to wait until Tuesday but Ryan asked me to please come Monday since he is off Tuesdays. After switching some appointments around, I was able let Ryan know I would be in after 6pm because of work. At 5:45pm that Monday he left a message telling me since he had not heard from me all weekend, he would be leaving. Sure enough, he had left. So once we arrived at the dealership a little after 6pm we instead test drove the car with Emily and spoke about the details with Brad. After compiling all the info from KBB, Edmons, etc. We made an offer. Brad promised to get back with us and never did. We made attempts to contact him but they went unanswered. I am baffled by this. On Friday, Donna from service contacted me about my car that was sitting in the service lot. We had left it thinking we would be trading it in there. When I told Donna the situation, she immediately told Ryan to call me. She told me Ryan would be contacting me within 5-10. That phone call never came. Over 30 minutes later, I sent Ryan a text, indicating we would be retrieving our Prius and I was highly disappointed in the customer service we received. He almost immediately called my husband at that point. My husband just told Ryan we would no longer be needing their services. Another customer told us to contact the General Manager Mr. Krabill. I sent him an email explaining what happened. He was very apologetic and extremely nice. Because he was leaving on vacation, we actually worked with Dena Henson General Sales Manager. She too was very nice and very quick to respond. No more waiting days. We made another offer on the Prius v but she immediately said she could only come down a couple hundred. We let her know that if she could not come down more we would not be interested. Needless to say we did not purchase from this dealership because they were way overpriced for the vehicle per KBB. We were able to go to another near by dealership, get a newer model (same trim) of the same vehicle for almost $2K cheaper. Today I saw they have cut the price by $3K on the Prius v which is under our offer. So much for only being able to come down a couple of hundred. No one has reached out to us to see if we are still interested in the car. Terrible customer follow-up. More
by YeahYeah
Employees Worked With
Brad, Ryan, Emily, Kris Krabill, Dena Henson
June 30, 2017
Wonderful experience!! This was my first experience in purchasing a new car without my husband, who has passed away. I made an appt. with Jonathan Ward. He greeted me at our This was my first experience in purchasing a new car without my husband, who has passed away. I made an appt. with Jonathan Ward. He greeted me at our appointed time and was extremely patient with me. This was an emotional purchase for me and I so appreciated his kindness. He showed me every car on the lot until I made my decision. I have used this dealership for many years for service and I have always felt like they were interested in me and my car. Jonathan Ward was an excellent salesman and allowed me to make this decision without pressure. Everyone in this dealership smiles. A joy to do business with them. More
by Mimi
Employees Worked With
Jonathan Ward & Chris Mitchell
June 24, 2017
Wonderful and easy Great experience coming here. Friendly and outstanding service. My salesman Jim Gile was very knowledgeable and made the whole experience easy . I wil Great experience coming here. Friendly and outstanding service. My salesman Jim Gile was very knowledgeable and made the whole experience easy . I will definitely be a returning customer More
by Freckles45
Employees Worked With
Jim Gile
June 23, 2017
Professionalism at it's best!!! Upon walking inside of Toyota of Cool Springs with my daughter, we were greeted by a wonderful car salesman by the name of Jonathan Ward. His warm an Upon walking inside of Toyota of Cool Springs with my daughter, we were greeted by a wonderful car salesman by the name of Jonathan Ward. His warm and inviting demeanor confirmed with my spirit, I was led to the right sales person. The entire process was quick and easy without pressure or added stress of price haggling. We were in and out with my daughters' brand new 2017 Corolla within 2 hours. Not only did Jonathan exhibit professionalism, compassion and integrity, I later discovered he was a Christian and is a man after God's heart. I have recommended him to everyone I know and will continue to use his sense of intelligence, honesty and good character going forward with the purchase of my future car! 5 Stars and Highly Recommended!!! Dorothea T and Jasmine W More
by Dorothea T
Employees Worked With
Jonathan Ward
June 23, 2017
Great customer service! My husband and I got our Corolla and RAV4 from here, and we have been treated with the best customer service every time! The dealership is beautiful a My husband and I got our Corolla and RAV4 from here, and we have been treated with the best customer service every time! The dealership is beautiful and they really care about the customer experience! More
by Happy123
Employees Worked With
Emilee Upleger
June 22, 2017
SALES Sales person Steve Bagley is great.... I will recommend him to all my friends and family. Toyota is a great product and life time warranty was an icin Sales person Steve Bagley is great.... I will recommend him to all my friends and family. Toyota is a great product and life time warranty was an icing on the cake... More
by irinka1010
Employees Worked With
Steve Bagley
June 22, 2017
Dishonest Promised one thing, no it was guaranteed a fix for a high price. The actual cost 3 times more and a half the value of the car. They could not get Toyo Promised one thing, no it was guaranteed a fix for a high price. The actual cost 3 times more and a half the value of the car. They could not get Toyota part for 3 days while expecting it every day. Wrecked our budget! An honest evaluation could of helped. More
by Jack d
Employees Worked With
Service manager
May 17, 2017
Great Service I had my Sequoia serviced today and was very pleased. A couple of problems were found, explained to me, and then fixed. Noi explained that extra time I had my Sequoia serviced today and was very pleased. A couple of problems were found, explained to me, and then fixed. Noi explained that extra time was needed so he shuttled my friends and me to a restaurant so that we would not be kept waiting at the dealership. I have always been pleased with the maintenance that I have requested and also with the friendliness of the people who have helped me. More
by Teacher, Susan 70
Employees Worked With
Noi
