Toyota of Des Moines

Told advisor about a concern, he ignored it. After rotating my tires he referred me to service manager. The service manager listened to my concern, but the service dept would be closed by the ti After rotating my tires he referred me to service manager. The service manager listened to my concern, but the service dept would be closed by the time I returned. The SM suggested that I bring the vehicle back when I was in the area. He also stated that he would email his contact info. I live in Pleasant Hill. The trip is going to cost me time and money. This is frustrating, especially when I advised service rep immediately upon arrival. He should have mentioned to service manager upon my arrival. His nonchalant attitude was very disappointing. More

Ian did a good job and was very pleasant to work with. I’m happy with the vehicle. This was a used car and needed some attention from your body shop. That took 3x the expected time to complete. Ian trie I’m happy with the vehicle. This was a used car and needed some attention from your body shop. That took 3x the expected time to complete. Ian tried to keep me updated, but another sales staffer described the Gabus body shop as a “black hole,” with poor communication. I agree. The day I picked up the vehicle I waited an hour past the appointment time because it hadn’t been delivered to the sales floor. The purchase process took nearly 3 hours. For a vehicle I knew I wanted when I arrived. More

Very good service. Quick turn on getting my service taken care of. Service team was very knowledgeable and let me know everything that needed looked at Quick turn on getting my service taken care of. Service team was very knowledgeable and let me know everything that needed looked at More

All the staff was very courteous and polite. They answered all of my questions and were very helpful. Will definitely return to do business with them!! They answered all of my questions and were very helpful. Will definitely return to do business with them!! More

Fast, knowledgeable, honest No upsell when not necessary, not pushy, clean and very courteous. Great ?? not pushy, clean and very courteous. Great ?? More

Good service and done in a timely manner They take good care of their customers and are sensitive to costs. care of their customers and are sensitive to costs. More

Always get great service. Emily always does a fantastic job. Great communication no surprises. Definitely recommend her for service. Emily always does a fantastic job. Great communication no surprises. Definitely recommend her for service. More

Fast, professional, understandable As always, it took a minimal amount of time, the information provided was complete and understandable, and they always provide useful tips that I appreciate. Highly profe minimal amount of time, the information provided was complete and understandable, and they always provide useful tips that I appreciate. Highly professional each time I visit. More

saying they top off air in tires but light is still on. not a decent overall inspection before sending car back not a decent overall inspection before sending car back More

Call about a recall, they pick up my vehicle was right on time and delivered it back with the recall completed. From the phone call to the delivery guys your staff has been great and easy to deal with. time and delivered it back with the recall completed. From the phone call to the delivery guys your staff has been great and easy to deal with. More