Toyota of Des Moines

Service guys were nice. Got my car right in and out. I asked a question re cruise control before car went in but I forgot to ask about an answer when they were done with my Got my car right in and out. I asked a question re cruise control before car went in but I forgot to ask about an answer when they were done with my car. More

First time there. Good experience. All the staff were polite and knowledgeable. My questions were answered. Good experience. All the staff were polite and knowledgeable. My questions were answered. More

There is no one that takes better care of their customers than Toyota Once you own a Toyota you become family than Toyota Once you own a Toyota you become family More

At first, stepping through the door of the dealership was overwhelming because it has been 40 years since I was in a car dealership. Both Shane and Dan were very professional, patient, accommodating and unde overwhelming because it has been 40 years since I was in a car dealership. Both Shane and Dan were very professional, patient, accommodating and understanding throughout the entire process. More

Always keep you informed as to what's happening. Video is great and everyone makes it easy Video is great and everyone makes it easy More

Very friendly and professional. Asked for a new 'card' for my GPS system and the parts person went extra step to order one that will make sure the latest mapping is on. Asked for a new 'card' for my GPS system and the parts person went extra step to order one that will make sure the latest mapping is on. More

We like the video of the repair and the Justin kept us well informed We also appreciate the coffee and donuts. well informed We also appreciate the coffee and donuts. More

The service department did a wonderful job and keep me well informed. The work was done in a very timely manner. well informed. The work was done in a very timely manner. More

My concerns with this dealership are primarily with the quality and accuracy of their service department and Toyota Gold Certified inspection process. Before purchasing the vehicle, I pointed out severe quality and accuracy of their service department and Toyota Gold Certified inspection process. Before purchasing the vehicle, I pointed out severe uneven tire wear and concerns about the alignment to my salesperson, Steve. He repeatedly brushed off those concerns and assured me both verbally and in writing that the vehicle had received a proper alignment check. However, during my very first test drive, I immediately noticed the alignment was off. After I brought it up again, Steve had someone from the service department test drive the van, and they agreed the alignment was not correct. The vehicle was taken back for another alignment adjustment. Even after that, the steering still did not feel properly centered. Within about 10 miles of leaving the dealership after purchase, the van displayed an AWD system malfunction warning, and I returned it the same day. What concerns me most is the reliability of the dealership’s “Gold Certified” inspection standards. The 160-point inspection sheet contained numerous obvious errors and inconsistencies: Hybrid-system items were marked compliant even though the vehicle was not a hybrid. Spare tire items were checked off even though the van does not include a spare tire. Tires and alignment were marked as meeting standards despite the clearly uneven tire wear and confirmed alignment issues. When I questioned these discrepancies, they were dismissed as “human error.” I understand mistakes happen, but this experience raised serious concerns for me about the thoroughness, accuracy, and professionalism of the dealership’s service department and certification process. More

It was good They picked up my car and delivered it in a timely matter timely matter More