Toyota of Des Moines

We are from out of state and had our check engine light come on. We took the car in, without an appointment. Even though they were busy, they took the time to check everything out. Brock, the service manag come on. We took the car in, without an appointment. Even though they were busy, they took the time to check everything out. Brock, the service manager kept us informed on what they were finding, and what they were doing. In about 2.5 hours they had us back on the road and headed home. I had been a nervous wreck being away from home and having car problems. They took care of everything! We are now halfway home and the car is running great again. Thank you so much for all your help! Highly recommend this service department. More

Tim was great to work with, he was patient as I ran into issues moving and couldn’t move forward with the original truck I wanted. Fortunately he helped me when I was ready and held the truck for me! issues moving and couldn’t move forward with the original truck I wanted. Fortunately he helped me when I was ready and held the truck for me! More

It was quick and done correctly. Made an appointment online. Then went to the dealership at the correct time. The service was done quick, had a video that showed a walk around of the Made an appointment online. Then went to the dealership at the correct time. The service was done quick, had a video that showed a walk around of the car, tires, engine. More

The experience was fine, as always. My one point of minor frustration was that I had a couple of questions before my appointment, and had to call and leave messages 3 times before I got My one point of minor frustration was that I had a couple of questions before my appointment, and had to call and leave messages 3 times before I got a call back. More

Was told I needed a new filter, but service guy never called me. I assumed it was covered under Toyota care. When I arrived to get my vehicle, it had not been done. The service provider that was still th called me. I assumed it was covered under Toyota care. When I arrived to get my vehicle, it had not been done. The service provider that was still there, not mine, made it all week by having me buy the part and installing it for free. More

They attempted to solve a difficult problem. .They were unsuccessful but they took their time to try to fix the problem. .They were unsuccessful but they took their time to try to fix the problem. More

great technicians and all staff, wish it wasn't so expensive as most everything is these days, but definitely great workmanship and quality ! expensive as most everything is these days, but definitely great workmanship and quality ! More

It's a very nice dealer ship, everyone is nice. Very quick, clean and nice waiting room Very quick, clean and nice waiting room More

Service was great and I was taken care of well. but the cost for oil change 85$ is just too much compared to other dealers and private owned business but the cost for oil change 85$ is just too much compared to other dealers and private owned business More

Im disappointed that I learned the part behind my rear view mirror is missing and they didn't tell me. I found a piece of it on my front seat so I assume it broke when they looked at it. It's a black piec view mirror is missing and they didn't tell me. I found a piece of it on my front seat so I assume it broke when they looked at it. It's a black piece connected to the window. I will notify Blake tomorrow. The rear view mirror has been broken for a while but still functional. So I don't know why they were compelled to remove this piece and provide zero explanation about it. If something is broken in their custody and control, they are responsible to fit it. I'm disappointed and upset More