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Toyota of Des Moines

Grimes, IA

4.7
4,952 Reviews
We would like to thank you for visiting Toyota of Des Moines dealerrater.com site. When we opened the doors of Toyota of Des Moines many years ago, we developed two simple philosophies for our long-term success: #1: Treat every single person who walks through our doors the same way we would expect to be treated. #2: Once someone has become our customer, he or she is our customer for life. It's a spirit you'll see in everything we do here. One visit to Toyota of Des Moines and you will see what sets us apart from any other dealership. If you live in the state of Iowa, you deserve to let Toyota of Des Moines show you why Iowans buy their cars, trucks, and sport utility vehicles here. We are located in Grimes, Iowa, just off Interstate 35/80 at the Highway 141 exit. No other dealer in the State sells more new and used retail vehicles than Toyota of Des Moines, this includes Ford, GM, Dodge, Nissan and Honda Dealers**. In the Polk County our total new monthly sales exceed what the combined sales of new Hondas and Nissan vehicles month after month**. Winner of the President's Cabinet Award for the past 4 years, this means we are one of the Top 12 Toyota Dealers in the Nation ! This is not an easy accomplishment considering that there are over 1200 dealers in the US alone. That's ranking in the top 1% ! You would have to travel hundreds of miles before you would find another dealer of this caliber.
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1650 SE 37th St.

Grimes, IA

50111

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Showing 4,952 reviews

June 15, 2024

I took my car in for maintenance tire rotation which also included the typical inspection. In the video, the service person gave me the measurements for brakes and tire treat, recommended that both filters n More

by raniahmrobb
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t recall his name
June 15, 2024

We were visiting friends in Des Moines and need service. Scheduling our service was easy. The staff were so helpful! More

by Beth
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Colton Powers
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2024

My husband said I was smiling after purchasing my car. Before we left my smile was long gone. People kept saying how thorough and helpful the guys were in explaining cars. Our experience was very disappoi More

by Sharon Luhring
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bill Ahrens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon McClatchey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Vos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cash
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Addy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Toyota of Des Moines responded

Hi Sharon, thank you for taking the time to provide your feedback. We are disappointed to hear that the smile from buying your car was gone so soon. We do our best to ensure all of our customers are taken care of and we are disappointed that you feel we fell short of that. If you would like to discuss this further, please contact our General Manager, JP Phillips.

June 14, 2024

They came and picked up my car, serviced my car and returned it! Love that free service. Will use this service center again. It was easy to set up time and day for service. Thank you Toyota of Des M More

by BARBARAROSST
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not know who serviced my car
Jun 14, 2024 -

Toyota of Des Moines responded

Sounds fantastic! We're happy you loved the convenient pick-up & service. See you next time at Toyota of Des Moines!

June 14, 2024

Our vehicles receive top-notch service. The work they do is exceptional, and the customer service is fantastic. I highly recommend the service department. More

by Joelsowieja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2024

Great service in the service department. I do wish the complementary car wash was closer to the dealership. More

by JANKELLOGG44
Recommend Dealer
Yes
Employees Worked With
Jerry grey
June 14, 2024

Great service. Jose was helpful and got me a quote quickly. The service communication and video of findings with recommendations was great. More

by Dan hull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
June 14, 2024

Quick in and out service not pushy on replacing air or cabin filters. Just let me know they should be changed More

by rbauer9022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Bergeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2024

Thank you for being there and doing your job completely, .timely and in a friendly manner More

by CHAMBERSJM6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2024

I love the video formy car inspection. It is fantastic. I wish the battery could have 3 year full warranty like Sam's club. More

by DIANNEDAI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry
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