Toyota of Des Moines

Maddie, Blake and Ed were tremendous in helping me get my 2012 Toyota Avalon repaired. They diagnosed my road emergency situation as an alternator problem on a Saturday afternoon at 2pm and helped me get my 2012 Toyota Avalon repaired. They diagnosed my road emergency situation as an alternator problem on a Saturday afternoon at 2pm and helped me get my car to your dealership. Maddie took my emergency call , informed me when your dealership closed for the day and when I had to have my car there. I was @25 miles west of Des Moines on I80 and had to turn around. Got @5-10 miles from the dealership and car went dead. Maddie gave me the number for the tow truck service, made me the call and the tow truck driver got to me in @35 minutes, got me to your dealership in time, and then Blake advised me of the situation-the service men were gone for the day so my car couldn’t be repaired until Monday, but he would have my car repair start first thing Monday morning. Maddie had transferred one of my calls to Ed in the service department and Ed told me that my alternator was in stock and he would take it to Blake so that everything would be ready to go on the repair Monday morning. There professionalism and excellent knowledge, as well as their wonderful demeanor were very reassuring for me, and knowing that my car would be repaired and back on the road Monday made me very relieved as we were on a vacation trip from Downers Grove, IL to Park City, UT. This car emergency was an unexpected delay and threw a damper into our plans, but Maddie, Blake and Ed were fantastic for us. I cannot express enough how much we appreciate these three exceptional employees of your dealership. Thank you VERY much Blake, Maddie and Ed! Chuck and Sue More

Everything was as expected with no surprises. The staff was great and a shout-out to Jamie for his help. The staff was great and a shout-out to Jamie for his help. More

Ian always gives 5 start service. I am always happy when I leave. Thank you I am always happy when I leave. Thank you More

First scheduled service on my new Highlander. Loved the video tour of the maintenance check. Staff were so friendly!! Loved the video tour of the maintenance check. Staff were so friendly!! More

It’s always a great experience at this Toyota dealership. Can always count on it. Can always count on it. More

Best service I ever received. Like the video part. Thanks toyota. I will come.w back Like the video part. Thanks toyota. I will come.w back More

Great service. Very helpful!!! Always ready to assist and answer questions about my car needs Very helpful!!! Always ready to assist and answer questions about my car needs More

Really good service thank you I will be back to fix my tires next week thank tires next week thank More

The staff was very prompt and professional. I was kept informed of the progress. I would definitely recommend! I was kept informed of the progress. I would definitely recommend! More

My truck, a Toyota Tundra needed to be repaired. Ian was great to deal with and kept me informed of everything. When I came to pick up the truck everyone was nice and they brought the truck around t Ian was great to deal with and kept me informed of everything. When I came to pick up the truck everyone was nice and they brought the truck around to me. I would definitely recommend this dealership to everyone !!! More