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Toyota of Des Moines

Grimes, IA

4.7
7,007 Reviews
At Toyota of Des Moines, it is our goal to make your car buying experience the best possible. Integrity. Transparency. Professionalism. Teamwork. These are the values that guide our dealership. We thank our customers for choosing Toyota of Des Moines, making us the #1 Toyota dealer in the six state region. As Iowa's largest Toyota dealer, we have a wide selection of new vehicles in stock and arriving daily. Plus, our loyal customers service their vehicles with us, so when they are ready to trade, we get many Toyota Certified Used Cars for those looking for a quality used vehicle. We offer Toyota service and parts, our full inventory online and outstanding financing options. And, we are proud to be locally owned. Come see us today!
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1650 SE 37th St.

Grimes, IA

50111

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Showing 7,007 reviews

June 14, 2024

My husband said I was smiling after purchasing my car. Before we left my smile was long gone. People kept saying how thorough and helpful the guys were in explaining cars. Our experience was very disappoi More

by Sharon Luhring
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bill Ahrens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon McClatchey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Vos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Addy
Jun 14, 2024 -

Toyota of Des Moines responded

Hi Sharon, thank you for taking the time to provide your feedback. We are disappointed to hear that the smile from buying your car was gone so soon. We do our best to ensure all of our customers are taken care of and we are disappointed that you feel we fell short of that. If you would like to discuss this further, please contact our General Manager, JP Phillips.

June 14, 2024

Great service in the service department. I do wish the complementary car wash was closer to the dealership. More

by JANKELLOGG44
Recommend Dealer
Yes
Employees Worked With
Jerry grey
Jun 17, 2024 -

Toyota of Des Moines responded

Perfect! We appreciate you recognizing our good service, and thank you for choosing us.

June 14, 2024

Great service. Jose was helpful and got me a quote quickly. The service communication and video of findings with recommendations was great. More

by Dan hull
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Jun 17, 2024 -

Toyota of Des Moines responded

At Toyota of Des Moines, we pride ourselves on customer service, and it's nice to know we have delivered. If you have any further automotive needs please let us know!

June 14, 2024

Thank you for being there and doing your job completely, .timely and in a friendly manner More

by CHAMBERSJM6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2024

street Toyota in Amarillo ,Tx is better than Toyota of Des Moine in my experence More

by koluck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Toyota of Des Moines responded

While we can't comment on other dealerships, we appreciate your feedback about your experience at Toyota of Des Moines. We're always striving to improve and provide the best possible service for our customers.

June 13, 2024

Friendly and speedy service. Very knowledgeable and willing to answer any question. Pleasant to work with. More

by NO20
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brandon McClatchey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joey, Bob Staley
Jun 13, 2024 -

Toyota of Des Moines responded

Sounds like a perfect experience! We appreciate you choosing Toyota of Des Moines. Enjoy your new Toyota!

June 13, 2024

The buying process was easy and the technology training was very much appreciated. Thank you! More

by REDSARGE98
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Siegle
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Toyota of Des Moines responded

We're thrilled to hear that! Making the buying process easy and providing helpful technology training are both important to us. Enjoy your new car!

June 13, 2024

They were honest about not needing all I thought it did and I used my Toyoya Visa card to get points More

by michellemcgivney957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake
Jun 14, 2024 -

Toyota of Des Moines responded

Honesty & points - that's a win-win! Thanks for choosing Toyota & happy earning with your Toyota Visa card!

June 13, 2024

Efficient service. Friendly employees! Would like to have the tread measurement of the tires listed on the invoice. The service videos have too much noise in them to un More

by DOROTHYSKRETTA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2024 -

Toyota of Des Moines responded

Thanks for the review! We appreciate you recognizing our efficient service and friendly employees. We're always looking for ways to improve the service.

June 13, 2024

Clean comfortable waiting room clean restrooms staff helpful and knowledgeable in what I needed . Thank you for your service to my Rav More

by nolesonnolesen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton Powers
Jun 14, 2024 -

Toyota of Des Moines responded

Sounds like a perfect service visit! We appreciate you recognizing our clean facilities, helpful staff, and their knowledge in servicing your RAV. Thank you for choosing Toyota of Des Moines!

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