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Toyota of Des Moines
Grimes, IA
7,015 Reviews
At Toyota of Des Moines, it is our goal to make your car buying experience the best possible. Integrity. Transparency. Professionalism. Teamwork. These are the values that guide our dealership. We thank our customers for choosing Toyota of Des Moines, making us the #1 Toyota dealer in the six state region. As Iowa's largest Toyota dealer, we have a wide selection of new vehicles in stock and arriving daily. Plus, our loyal customers service their vehicles with us, so when they are ready to trade, we get many Toyota Certified Used Cars for those looking for a quality used vehicle. We offer Toyota service and parts, our full inventory online and outstanding financing options. And, we are proud to be locally owned. Come see us today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
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Showing 7,015 reviews
June 03, 2024
The dealership has always been informative and helpful in the past, however this time was quite the opposite. Customer found the vehicle and did all of the research prior to requesting the sales representati the past, however this time was quite the opposite. Customer found the vehicle and did all of the research prior to requesting the sales representative hold/purchase the vehicle. Customer had several specific questions to which responses were either delayed or answered with vague information. The communication was not consistent through the process. As an example, there was no live or verbal follow up when an email error was provided regarding delivery as the date kept getting pushed back and then the vehicle disappeared from the delivery que response system. Customer service before, during and after was lackluster at best. More
by TooOldToKnow
Employees Worked With
Tyler Simpson
June 03, 2024
Had brakes replaced and now there is a clanging noise, called and it will take a full week for them to look at it. If you broke it, you should find a way to get it looked at quickly. Now i don't have a called and it will take a full week for them to look at it. If you broke it, you should find a way to get it looked at quickly. Now i don't have a car. Add to that there was a $299 special for brakes, that they neglected to include a $30 "Shop Fee"?? Nice work Toyota! More
by JOSH@OTB-WEB.COM
Verified CustomerEmployees Worked With
Chris Galvin
June 03, 2024
I so appreciate their free pick up and delivery for any service! Also, Chris did an excellent job fixing my trunk and completing the oil and filter change as well as the multi -point inspection of my Toyot service! Also, Chris did an excellent job fixing my trunk and completing the oil and filter change as well as the multi -point inspection of my Toyota Prius! More
by cindylam
Employees Worked With
Chris and Lisa
June 03, 2024
I was in and out in 30 minutes. That was great had an appointment afterwards. That was great had an appointment afterwards. More
by squrl1984
Employees Worked With
June 02, 2024
Quick and fast, great inventory, great customer service and atmosphere. Highly recommend to everyone looking and atmosphere. Highly recommend to everyone looking More
by MSECKLOR
June 02, 2024
PJ was responsive and efficient in helping us quickly identify and purchase a car. He was candid and direct, which we appreciated. identify and purchase a car. He was candid and direct, which we appreciated. More
by CARLSON220
June 02, 2024
No pressure on the purchase of our truck. Todd was easy awesome to work with! Todd was easy awesome to work with! More
by WALKER3GIRLS
June 02, 2024
Best dealership ever. Great service as well as professional advice Eric is a great salesman always trying hard to please Great service as well as professional advice Eric is a great salesman always trying hard to please More
by GJGERS1956
