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Toyota of Des Moines

Grimes, IA

Overview
Employees
Reviews
Vehicles
4.7
6,846 Reviews
At Toyota of Des Moines, it is our goal to make your car buying experience the best possible. Integrity. Transparency. Professionalism. Teamwork. These are the values that guide our dealership. We thank our customers for choosing Toyota of Des Moines, making us the #1 Toyota dealer in the six state region. As Iowa's largest Toyota dealer, we have a wide selection of new vehicles in stock and arriving daily. Plus, our loyal customers service their vehicles with us, so when they are ready to trade, we get many Toyota Certified Used Cars for those looking for a quality used vehicle. We offer Toyota service and parts, our full inventory online and outstanding financing options. And, we are proud to be locally owned. Come see us today!
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1650 SE 37th St.

Grimes, IA

50111

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Showing 6,846 reviews

April 19, 2024

I would like to know why it cost $300 to find out what was wrong with my Air conditioning.? He couldn’t explain that to me. More

by LUFTCAT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
He was one of the service people, but Not listed.
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Apr 19, 2024 -

Toyota of Des Moines responded

We appreciate you taking the time to provide your feedback. If you would like to discuss this further, please contact our General Manager, JP Phillips.

April 19, 2024

Toyota of Des Moines is a nice and friendly place. They do very good job of notify car owner if any issue or recall with the vehicle. The service is always fast. More

by anthonyt71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Galvin
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May 10, 2024 -

Toyota of Des Moines responded

We appreciate you recognizing our good service, and thank you for choosing us.

April 19, 2024

Everything you would expect from a Toyota dealership, complete satisfaction with the video of everything they did. More

by DAVE.SMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Toyota of Des Moines responded

Thank you for taking the time to provide this valued feedback of your visit with us. Come back and see us anytime!

April 19, 2024

Always excellent service! I always appreciate the honesty and documentation of service being performed in my vehicles. More

by offamycloud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Galvin
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May 10, 2024 -

Toyota of Des Moines responded

We love exceeding expectations. Come back and see us anytime!

April 19, 2024

Charge me $210 for telling me something. I already knew then to tell me the part was $1400 not happy won’t be back. More

by jerry.ferrone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know the names
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Apr 22, 2024 -

Toyota of Des Moines responded

Hi Jerry, We appreciate you taking the time to provide your feedback. We do our best to offer the lowest prices for all of our customers and we are sorry to hear you feel we fell short of that. If you would like to discuss this with our General Manager, please contact JP Phillips.

April 19, 2024

Loved the shuttle, had my issue fixed that day, and they didn't give me any grief about working on a used part I installed myself. More

by jessefuson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris in service, and the shuttle guy.
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Apr 22, 2024 -

Toyota of Des Moines responded

Thanks so much for sharing your experience with us. We hope to see you again soon.

April 19, 2024

Great service at Toyota of Des Moines and fast, efficient, and thorough and love video More

by DIANERENZO.DR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
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May 10, 2024 -

Toyota of Des Moines responded

This is exactly what we strive for. Thank you for choosing Toyota of Des Moines!

April 18, 2024

Been doing business with this dealership since 1978. They have great customer service and take care of all our cars. More

by 46MMMORRIS
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Toyota of Des Moines responded

Wow, loyalty since 1978! We truly appreciate your business and taking care of your cars with Toyota of Des Moines.

April 18, 2024

I've always been happy with my service there but my last appointment was less than perfect. I had a 10:30 appointment and didn't even get a service advisor report for over an hour. And it was there for almo More

by oderkirk4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Toyota of Des Moines responded

Hi Paul, thanks for letting us know about your recent service experience. We apologize that your oil change took longer than expected and that you didn't receive a service advisor report promptly. We value your loyalty and appreciate your feedback. We'll be reviewing our processes to ensure a smoother experience for future appointments. Thanks again for choosing Toyota of Des Moines.

April 18, 2024

Great Service and helpful directions for me to use in the future use of my van. More

by SCHWARCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2024 -

Toyota of Des Moines responded

Toyota of Des Moines scores again! Great service & helpful tips - that's what we do! Thank you for your review.

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