Toyota of Des Moines

Really appreciate Steve Hennigan's service in leasing the car - friendly, no high pressure sales, answered our questions, and kept in contact with us. I'd go back to him in the future. The only down side car - friendly, no high pressure sales, answered our questions, and kept in contact with us. I'd go back to him in the future. The only down side to our experience is when we met with Jeff Morman, finance person. The first thing he did was show us a laminated handout about gap insurance, windshield coating protection and disability insurance with what our lease payment would be with these options. Suggestion - That information should be brought up at the time of negotiating purchase price in the same way Steve discussed with us about paint protection, etc. It caught us off guard because we had negotiated a monthly lease payment. At the finance stage of signing papers is not the time to discuss more options. My wife and I expressed that to Mark who did not acknowledge our concern. We did not select any of the options. The second thing that bothered us with Mark is when he pointed out that if we go over 12,000 miles in year, we will be charged .15 cents/mile. We told him this was the first time we were informed of this. Again, he did not acknowledge our concern. Bottom line is we felt like Mark could have cared less about our concerns. Not a great way to end our experience, except the person who showed us our car was fantastic! He made up for Mark's insensitivity. Thank you. Kevin Pokorny and Martha Gelhaus, Des Moines, Iowa More

William was able to help us find just the automobile we wanted, although we didn't think we would have any luck finding it with the price range we had to work with. He made the car buying process as easy wanted, although we didn't think we would have any luck finding it with the price range we had to work with. He made the car buying process as easy as possible and was friendly while doing so. More

My experience with Toyota of Des Moines and Scott Jenkins was excellent! The website was very descriptive and easy to navigate. Scott got in touch with me very quickly after my online inquiry and was very he was excellent! The website was very descriptive and easy to navigate. Scott got in touch with me very quickly after my online inquiry and was very helpful. My decision to go ahead with my purchase came much quicker than I was expecting due to the ease of the process. I was able to get in and finalize the paperwork very quickly after my online finance application was approved and drove off in my new Corolla just a few days after initially visiting the website. I am very impressed with all the people I was in contact with and am thrilled with all the service that is included with my lease. I will highly recommend Toyota of Des Moines to my friends. I love my new car and hope to continue leasing with Toyota and Scott for many years. Thank you! More

I would have given 5's all the way but had to go back 2 times before I could deal. I did like the sales person that waited on me. This is my third Toyota. My first two I bought with Jimmy. Missed hime times before I could deal. I did like the sales person that waited on me. This is my third Toyota. My first two I bought with Jimmy. Missed hime but A.J. was just as fair. More

My experience buying my new Corolla was EXCELLENT. I was not pressured but made to feel very comfortable. Everyone was efficient and helpful in answering questions and getting paperwork and tasks done. I wi not pressured but made to feel very comfortable. Everyone was efficient and helpful in answering questions and getting paperwork and tasks done. I will recommend Toyota of DSM to relatives and friends. More

It was hard to reach the dealer due to their voice mail system. A survey that has requirements to be completed is a waste of time and money that the dealership pays for the information. system. A survey that has requirements to be completed is a waste of time and money that the dealership pays for the information. More

Buying my new Toyota was a wonderful experience. Becky was great and answered all of my questions and concerns about buying my first new car. was great and answered all of my questions and concerns about buying my first new car. More

Went to buy a used car in a specific price range. Saleman, "Bill" worked with me at great lengh to get within my price range, was very kind and very patient with me. Able to drive out of the lot wit Saleman, "Bill" worked with me at great lengh to get within my price range, was very kind and very patient with me. Able to drive out of the lot with a beautiful used car, payments are going to work in my budget and was treated with great respect. I will go back to this dealership in the future. More

This it the third Toyota we have purchased since 1970 and the first from Des Moines Toyota. It was probably the best experience I have ever had with a dealer. Scott was not at all pushy and he listened to wh the first from Des Moines Toyota. It was probably the best experience I have ever had with a dealer. Scott was not at all pushy and he listened to what we needed and wanted. He was also very easy to negotiate with!! The pick-up appointment could not have gone any smoother. The papers were signed quickly with a minimum of fuss and then it was on to the new car orientation. That half hour was well spent and I drove out feeling as though I had at least some knowledge to my new Camry. Thanks, guys! More

Scott made this experience of buying a vehicle extremely simple. He kept in touch with me concerning other cars which came in and might fit my needs. I ended up buying a vehicle which I test drove the wee simple. He kept in touch with me concerning other cars which came in and might fit my needs. I ended up buying a vehicle which I test drove the week before. Since bringing it home yesterday it is exactly what I needed and runs great on the highway. I am extremely happy with my purchase and the easy manner in which it was done. Also thank you to the gentleman who went over the car with me to ensure I knew how to operate everything. I will certainly recommend Toyota of Des Moines and Scott personnally to anyone looking to purchase a vehicle. I was referred to him by my son who had purchased a vehicle from him previously. More