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Toyota of Des Moines
Grimes, IA
9,265 Reviews
At Toyota of Des Moines, it is our goal to make your car buying experience the best possible. Integrity. Transparency. Professionalism. Teamwork. These are the values that guide our dealership. We thank our customers for choosing Toyota of Des Moines, making us the #1 Toyota dealer in Iowa. We have a wide selection of new and Toyota Certified Used Vehicles in stock. Plus, our loyal customers service their vehicles with us, so when they are ready to trade, we get many Toyota Certified Used Cars for those looking for a quality used vehicle. We offer Toyota service and parts, our full inventory online and outstanding financing options. And, we are proud to be locally owned. Come see us today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 1:00 PM
Sunday Closed
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Showing 9,265 reviews
August 24, 2013
Our experience with Chris Donahue, this dealership and various individuals was excellent. We were treated professionally, with respect and friendliness. The entire staff from the receptionist, sales cons various individuals was excellent. We were treated professionally, with respect and friendliness. The entire staff from the receptionist, sales consultant, finance person to the checkout individual was outstanding. We have purchased vehicles and had our vehicles service by this dealership and always experienced outstanding treatment. I would definitely recommend the dealership and our sales consultant. More
by RW Glenn
August 23, 2013
Everyone was very helpful with my buying experience . I have purchased 5 vehicles from Toyota of Des Moines over the years that I've lived here. have purchased 5 vehicles from Toyota of Des Moines over the years that I've lived here. More
by thymel
August 20, 2013
I chating with one of the dealer online ( Jim Weaver ) .I got a good deal I toll him I will be there next day to pick up .By the time i got there vehicle it ready for me just sign and go.Good job got a good deal I toll him I will be there next day to pick up .By the time i got there vehicle it ready for me just sign and go.Good job More
by hahan
August 16, 2013
Went to dealership for a scheduled oil change and purchased a car while there. Jim was very helpful and was also very knowledgeable of the vehicles that we were inquiring about. purchased a car while there. Jim was very helpful and was also very knowledgeable of the vehicles that we were inquiring about. More
by rjcatch22
August 15, 2013
From day one,three years ago when I first entered into a lease agreement with my customer rep,Scott Hampe,I have had the most wonderful relationship with all the staff at Toyota of Des Moines.I love their " lease agreement with my customer rep,Scott Hampe,I have had the most wonderful relationship with all the staff at Toyota of Des Moines.I love their "Greetings and Salutations" from the girls who greet you at the door,to the service techs, every employee I see as I walk through the building makes eye contact with me and smiles and says "Hello" Courteous,professional,competent and personable are just a few of the words I would use to describe the staff. I will be forever grateful for you all,Scott,and Carla especially,you made the transition so very smooth and uncomplicated from my Corolla to the Scion TC. I will share with all my friends and family my wonderful relationship with this dealership. P.S. You should have an excellent,beyond great "bubble" above because that is where I really would rate Toyota of Des Moines. More
by jeansaf
Employees Worked With
Scott Hampe,Carla Fitch,service tech
August 06, 2013
The experience at Toyota of Des Moines was first rate in every sense. Shane was courteous, knowledgable and helpful. The transition with the business and lending specialist was excellent. And, the proces every sense. Shane was courteous, knowledgable and helpful. The transition with the business and lending specialist was excellent. And, the process of picking up our new car was very positive, pleasant and informative. More
by hjelmaas
Employees Worked With
July 30, 2013
Rob Hutt was great to work with! He was very informative and worked with us on what we felt comfortable using for our budget. He was a no-pressure salesman which is what helped make our decision to buy fro and worked with us on what we felt comfortable using for our budget. He was a no-pressure salesman which is what helped make our decision to buy from him easier! The older gentleman who helped us learn about the different features in the car before we left was great to work with as well and was very informative without being overwhelming. We will definitely return as customers in the future! More
by Eskurdal
July 27, 2013
The overall experience with purchasing a vehicle was great. The mishaps were not so great. I was told I had to write a check to hold the vehicle I wanted to finance. I was using the Toyota incentives, r great. The mishaps were not so great. I was told I had to write a check to hold the vehicle I wanted to finance. I was using the Toyota incentives, rebates and also a trade for my down payment. The check I wrote was to be given back to me it wasn't. The check was not to be cashed, I spoke with Ryan and he gave the check to Steve with the instructions to shred it. It did not get shredded it got cashed. Not happy about this at all. Second issue, there was an error in the final paper work, so I had to drive back to the dealership three days later to sign the corrected papers. Ok, I can handle this. Third issue, we bought the brand new vehicle and it had a deep scratch on the bumper. Was told service would get a hold of us two days from the day we bought this vehicle to set up a time to come in and have the bumper replaced. Well here we sit four days later and still nothing from the service department. Did speak with Ryan today about the check issue and he states, on Monday they will be sending me a check out for the amount of the check I had wrote. He also said he will get with service department to find out what is going on with the bumper issue. Honestly, right now I am not a pleased Toyota customer. These issues should not be happening in my book. More
by christie21177
Employees Worked With
Ryan
