Toyota of Des Moines - Service Center

We always feel so welcomed when we arrive. Everyone is so pleasant! We love Emily who is always so friendly!! We come from Mason City and usually arrive early as we don’t know if there will be Everyone is so pleasant! We love Emily who is always so friendly!! We come from Mason City and usually arrive early as we don’t know if there will be road work or adverse weather which could delay us, but we always get right in. (Even if the can’t start us right away. 😁) More

Went in not too long ago and had an amazing experience! Ian Rojas was excellent! Highly recommend seeking his help! Love my new Tacoma! Ian Rojas was excellent! Highly recommend seeking his help! Love my new Tacoma! More

Very professional. Extremely knowledgeable. Puts the customer first. Went above for me and kept me informed. Extremely knowledgeable. Puts the customer first. Went above for me and kept me informed. More

I have been very impressed with this dealership. From the sales department to the service department, everyone has been very professional and helpful. From the sales department to the service department, everyone has been very professional and helpful. More

The service department at Toyota of Des Moines is top notch. I like the video that is texted to me. They take you around the car and let you know what they have checked as well as the condition of the ca notch. I like the video that is texted to me. They take you around the car and let you know what they have checked as well as the condition of the car. More

Gabe was very friendly. He gave good information about my vehicle. The service was completed in a timely manner. He gave good information about my vehicle. The service was completed in a timely manner. More

We have bought 3 brand new cars from Toyota of Des Moines. Two of the cars haven’t had any issues, but my 2017 Platinum RAV4 has had some type of transmission issue, and many times I mention this to t Moines. Two of the cars haven’t had any issues, but my 2017 Platinum RAV4 has had some type of transmission issue, and many times I mention this to the service department and they tell me nothing is wrong. Meanwhile, the problem gets worse and worse. Now the car is virtually unusable. I thought it was because I am a woman or maybe because I am Asian, or both. But last week my husband took an afternoon off work to talk them in service department, but it was like they didn’t want to listen to him, either. I am very frustrated. I take very good care of my car. It still looks like brand new inside and out, but I can’t drive it now. I don’t know what to do. Next new car probably won’t be from this dealership. More

I had the transmission fluid changed in my vehicle and the Toyota did a terrific job to quickly schedule my appointment and complete this service. I had a great experience. Thank you! the Toyota did a terrific job to quickly schedule my appointment and complete this service. I had a great experience. Thank you! More

In quickly! Out timely. Great experience! 🤓🍌. Second time I have been there. Will go again as needed! Out timely. Great experience! 🤓🍌. Second time I have been there. Will go again as needed! More

I felt they did a good job and that my maintenance was done quickly thank you done quickly thank you More