Toyota of Des Moines - Service Center

Wrong part ordered twice, two times we’ve wasted days for appts that haven’t fixed the problem with no plan moving forward appts that haven’t fixed the problem with no plan moving forward More

My vehicle was towed to the dealership and within a very reasonable time, I was notified via text that a technician was looking into the situation. I was notified by Justin in layman’s terms of the issue a reasonable time, I was notified via text that a technician was looking into the situation. I was notified by Justin in layman’s terms of the issue and an expected estimate. I was very pleased with the text knowing my vehicle was on site, knowing a technician was assessing the issue and then the honest phone call explaining what the issue was, resolution and cost estimate. More

Great service, professional, and friendly team. Good communication! The app and the videos for service works great. They Have earned my trust. Good communication! The app and the videos for service works great. They Have earned my trust. More

Did what they said they would do. Great customer service. I have had some Very poor customer service at another major dealership in town recently. I was very pleased when Toyota tim Great customer service. I have had some Very poor customer service at another major dealership in town recently. I was very pleased when Toyota timely met their commitment with a fair price. More

There was a rattle in the drivers door of my 2024 Rav 4. Justin and especially the technician listened to my concerns, took a test drive with me and fixed the issue. I really appreciated the time and effo Justin and especially the technician listened to my concerns, took a test drive with me and fixed the issue. I really appreciated the time and effort that went in to find and fix the problem. More

Toyota of Des Moines is always super friendly, awesome customer service! Highly recommend having your car serviced there customer service! Highly recommend having your car serviced there More

Love the video inspection. Blake was very communicative and helpful. Great service. Will be back. Blake was very communicative and helpful. Great service. Will be back. More

Seemed to get everything handled and sorted in a quick amount of time. I am very new to getting a car check-up and I appreciated their patience with me. amount of time. I am very new to getting a car check-up and I appreciated their patience with me. More

It has great, quick service and friendly personnel. The atmosphere is pleasant and the coffee machine has delicious choices. It's always an enjoyable experience. The atmosphere is pleasant and the coffee machine has delicious choices. It's always an enjoyable experience. More

There was a mix up on scheduling the repair, I was told over the phone I was scheduled for 12:40pm 8/24, but discovered once I arrived it was 8/29. Blake did get me a loaner, much appreciated. Actually got over the phone I was scheduled for 12:40pm 8/24, but discovered once I arrived it was 8/29. Blake did get me a loaner, much appreciated. Actually got to the repair and finished by 8/27. Much appreciated. Very costly though. $1,880…ouch More