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Toyota of Des Moines - Service Center

Grimes, IA

4.6
1,693 Reviews

1,693 Reviews of Toyota of Des Moines - Service Center

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March 31, 2018

Excellent as Always They are like Family to me. I have been a Loyal customer for over 25 years. Sales to Service are top notch. One suggestion, bring back the Donuts! More

by 4 Runner Man
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2018 -

Toyota of Des Moines responded

Hello, 4 Runner Man. We certainly do appreciate you taking the time to share your feedback with us. As always, thank you for your continued business!

March 29, 2018

Airbag recall service work. I was able to schedule an appointment for the work much more quickly than I expected. The service representative who scheduled the appointment was fr More

by UpGolf01#
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I apologize for not remembering the shuttle drivers name. When I asked him he has been an employee for about 6 months, Cass Cupp
Mar 30, 2018 -

Toyota of Des Moines responded

Thank you for sharing your experience, UpGolf01#. We greatly appreciate your feedback and your business!

March 28, 2018

Service Experience Scheduling service was easy. Service check in was smooth and prompt. Post service review thorough. The service tech was James Hawkins but he’s not More

by Paul and Jsnet Kramme
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Hawkins
Mar 30, 2018 -

Toyota of Des Moines responded

Hello, Paul and Jsnet Kramme. We appreciate you taking the time to share your experience with us. Thank you for your business.

March 28, 2018

Helpful, efgicient Helped me resolve issues: fair, honest, good communication. Came and discussed findings, answered questions. Spencer really helpful with resetting ga More

by Linda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Lebeda, Spencer Stover
Mar 30, 2018 -

Toyota of Des Moines responded

Thank you for your kind words, Linda. We appreciate your business.

March 28, 2018

Emergency service I was having battery issues, they got me in and on my way with a new battery, under warranty. Thank you for tour service! Greatly appreciated. More

by TundraMan17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bret Carter
Mar 30, 2018 -

Toyota of Des Moines responded

Hello, TundraMan17. Thank you for sharing your experience with us. We appreciate your business!

March 28, 2018

Excellent and wow! Excellent service provided by Lucas Hoffman for my 2010 Toyota Corolla for safety recall for air bag for no cost to me! 5 star always. More

by Gyatra12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas Hoffman
Mar 30, 2018 -

Toyota of Des Moines responded

Thank you for your review, Gyatra12. We appreciate your feedback and your business!

March 26, 2018

Mechanical work on 2011 Highlander My experience with Toyota has always been excellent. Ian Davis and Brian Ahrenkiel always take good care of me and my Highlander. I've also purchase More

by Amy Romero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Ahrenkiel, Bob Link
Mar 30, 2018 -

Toyota of Des Moines responded

Hello, Amy Romero. Thank you for taking the time to share your experience with us. We certainly do appreciate your business.

March 23, 2018

It was quick and friendly They were prompt and ask me if I had any questions and I was in and out quickly . There is nothing more to say Thank you More

by connie bowman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
none of the pictures look like who I talked to "? young kid
Mar 30, 2018 -

Toyota of Des Moines responded

Hello, Connie Bowman. We appreciate you taking the time to offer us your feedback here on DealerRater. Thank you for your business.

March 22, 2018

Courteous and timely. Always greeted promptly and friendly smiles. They review the service performed and make recommendations for future service. Glad I purchased this ca More

by Camry Happy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Lebeda
Mar 30, 2018 -

Toyota of Des Moines responded

Hello, Camry Happy. We are thrilled to hear you had such a great experience at our dealership. Thank you for taking the time to share. As always, we appreciate your business.

March 21, 2018

efficient My service need were handled efficiently and competently. Cass called me twice, once to get permission to repair and once to let me know when the repa More

by Richard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cass Cupp
Mar 29, 2018 -

Toyota of Des Moines responded

Hello, Richard. Thank you for sharing your feedback with us. We appreciate your business.

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