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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,444 Reviews

3,444 Reviews of Toyota of Des Moines - Service Center

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April 30, 2024

Excellent Quick Service. I love the video inspections. Really makes you feel part of the service. More

by PRYMEK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Murray, Manual Arias
May 01, 2024 -

Toyota of Des Moines responded

We really appreciate you taking the time to share your rating with us. We look forward to your next visit!

April 30, 2024

Fast and accurate work. They worked me in without an appointment. I was very appreciative. More

by DENNYWULF13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Toyota of Des Moines responded

Thank you for taking the time to provide this valued feedback of your visit with us. Congratulations on your new vehicle, and we hope you continue to enjoy it. Please feel free to reach out to us at Toyota of Des Moines for any future vehicle questions or services.

April 29, 2024

Service for my Solara SLE convertible was excellent. I went to purchase a Venza, the sales experience and knowledge about the car was very poor. The sales follow-up call was a week or two later. The av More

by tswdds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Simpson
Apr 30, 2024 -

Toyota of Des Moines responded

We appreciate your feedback and are excited to hear that you were able to purchase a new Venza! We are disappointed that our sales staff was not able to meet your expectations and we would like to discuss this with you further. At your earliest convenience, please contact our General Manager, JP Phillips.

April 28, 2024

I always get excellent service from there! I will always have my car work done at this place! More

by Sue.schnathorst@icloud.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Schulz
Apr 29, 2024 -

Toyota of Des Moines responded

Great to hear! We are thrilled to hear that the team could do a great job and we look forward to having you back at Toyota of Des Moines sometime soon!

April 27, 2024

Got in and got out. That’s a 10 as far as I’m concerned! More

by BILLLYNNE5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Toyota of Des Moines responded

Thanks for taking the time to let us know how we are doing! We are delighted to hear that you had such a great service experience with us here at Toyota of Des Moines! We're pleased to hear that our team took care of you and that everything went smoothly. Please let us know if there is anything else we can do for you!

April 27, 2024

A a a a a a a a a a a a a a a a More

by butchram787
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Toyota of Des Moines responded

Thanks for the great rating! It was a pleasure working with you and we look forward to your next visit here at Toyota of Des Moines!

April 27, 2024

No more car wash right at the location. No more all 21 points checking. That’s simpler now. More

by letaith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Toyota of Des Moines responded

Thank you for taking the time to provide your feedback. If you would like to discuss the car wash or multi point inspection, please contact our General Manager JP Phillips.

April 27, 2024

Staff member was extremely kind and listened to all my concerns/comments. Once I picked up my car he went through every single detail. In general great experiencr More

by ac.t2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Jimenez
Apr 29, 2024 -

Toyota of Des Moines responded

Thank you for this wonderful review! Your loyalty is very much appreciated. Our service team at Toyota of Des Moines are thankful for customers like you! Come again soon!

April 27, 2024

Fast & efficient. Video tour of inspection be technician was helpful & appreciated. I felt well taken care of. More

by Pegan1232
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Toyota of Des Moines responded

Thanks for taking the time to let us know how we are doing! We are delighted to hear that you had such a great service experience with us here at Toyota of Des Moines! We're pleased to hear that our team took care of you and that everything went smoothly. Please let us know if there is anything else we can do for you!

April 27, 2024

My recall on my truck was done in a timely manner. I wasn’t expecting it to be less than an hour. West Des Moines Toyota Was able to get my vehicle in perform a recall, and get me on my way in a very More

by Iowagold47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Toyota of Des Moines responded

Thank you so much for the glowing review! We do very much aim to have a warm and friendly environment here at Toyota of Des Moines - we're glad you appreciate that. We're looking forward to your next visit!

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