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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,613 Reviews

3,613 Reviews of Toyota of Des Moines - Service Center

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May 24, 2024

I was immediately greeted. I purchased new mats from the parts department and that gentleman was very nice and helpful. When my car was ready I was checked out quickly. More

by morgancathy71@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Toyota of Des Moines responded

Thanks for the review! We're happy you were greeted right away, found helpful staff in parts, and had a quick checkout. See you next time!

May 24, 2024

Great customer service. Everyone is very helpful. Quarterly services are really quick. Great job. Thanks. More

by BLAKE61729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Toyota of Des Moines responded

Fantastic! We appreciate you noticing our customer service and the speed of your quarterly services. Thanks for choosing us!

May 24, 2024

It was so amazing yesterday, I went in for oil change without making an appointment. They still took care of my car even though they were super busy. Good job guys More

by MelvinGrupee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
May 28, 2024 -

Toyota of Des Moines responded

Wow, thanks! We appreciate your understanding & patience. Glad we could fit you in for your oil change!

May 24, 2024

Justin was very helpful. The dealership is strong, knowledgeable, clean and helpful but more expensive than other service places. More

by hansone614
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Toyota of Des Moines responded

Thanks for the feedback! We appreciate you recognizing Justin's helpfulness and our clean, knowledgeable environment. Visit us again in the future!

May 24, 2024

Technician advisor was great. Good service.and timeline was accurate. I will introduce if any one is interested in Toyota. More

by joethanh7377
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
4.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
May 28, 2024 -

Toyota of Des Moines responded

Thanks for choosing Toyota of Des Moines! We're thrilled the advisor, service, and timeline were all excellent. We appreciate you recommending us!

May 24, 2024

The fine team at Toyota of Des Moines did an excellent job on my recent service. I showed up without an appointment and was taken care of promptly. More

by adamschmidt1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Bergeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Millhollin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Ahrens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2024 -

Toyota of Des Moines responded

Thanks for choosing Toyota of Des Moines! We're happy to help even without an appointment. Glad we got you back on the road quickly!

May 24, 2024

I have always had excellent service. The people are courteous and get you in on your scheduled time. The service department is kept neat and clean. They also have a nice waiting room to More

by egabus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Bergeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Murray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Millhollin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Ahrens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
May 28, 2024 -

Toyota of Des Moines responded

We appreciate your loyalty! We strive for excellent service, courteous staff, and a comfortable waiting area. Thank you for choosing us!

May 23, 2024

Dealership agreed to swap my winter tires for the all season tires I use otherwise for a reasonable fee and coordinated with routine service visit. More

by RRBOOM54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton Powers
May 23, 2024 -

Toyota of Des Moines responded

Great to hear! We value your time. Glad we could combine services for a smooth experience.

May 23, 2024

Pleasant and helpful staff. Address any issues that arise professionally and work to resolve effectively. More

by HANSEN.LAURA.A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake
May 24, 2024 -

Toyota of Des Moines responded

Thanks for the praise! We strive for a pleasant experience & effective problem solving. See you next time!

May 23, 2024

They took care of my car repairs in an excellent way and took care of any questions and concerns I had about my car. More

by NMRKANNE
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Blake and the Service Manager were very nice and helpful in getting my car repairs taken care of.
May 24, 2024 -

Toyota of Des Moines responded

We're thrilled to hear it! Excellent repairs and addressing your concerns is our priority. Thanks!

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