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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,415 Reviews

3,415 Reviews of Toyota of Des Moines - Service Center

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April 10, 2024

Very friendly service person I was impressed with how quickly the service was done. The car wash was an added bonus. Keep up the good work! More

by briandow89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Cornelison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2024 -

Toyota of Des Moines responded

Toyota of Des Moines all-star service! We appreciate the recommendation!

April 10, 2024

All. good no problem at all I wish they told me that the car wash is not working More

by Mil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
Apr 11, 2024 -

Toyota of Des Moines responded

We really appreciate you taking the time to share your rating with us. We hope to get the carwash fixed before your next visit!

April 09, 2024

Great experience all around with my new truck, sale and service. Will always use DSM Toyota because of this service. More

by CHRIS.STORJOHANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Vos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Todd Fiechter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2024 -

Toyota of Des Moines responded

Wonderful to hear! Top-notch service from sales & service - that's the Toyota of Des Moines experience! Thanks for your loyalty!

April 09, 2024

Easy to schedule online. My appointment was completed much faster than I expected. Appreciated their recommendation to replace windshield wiper blades. More

by jasgran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Muhlstein
Apr 10, 2024 -

Toyota of Des Moines responded

Sounds like a breeze! Easy online scheduling, quick service, and helpful parts recommendations - that's what we aim for at Toyota of Des Moines. Thanks for choosing us!

April 09, 2024

Toyota of Des Moines is a great dealership, and their car service is awesome and professional. I have nothing but good things to say. 100% recommended to anyone. More

by ATERRONES50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon McClatchey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Colón
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colton Powers
Apr 10, 2024 -

Toyota of Des Moines responded

Toyota of Des Moines all-star service! We appreciate the recommendation!

April 07, 2024

I hope someone send this to the owners of Toyota of Des Moines. My service adviser Justin should be moved to upper management so he can teach everyone else how to treat your customers. Justin is the best More

by ellynunezjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Phillips
2.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Bergeson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Toyota of Des Moines responded

Justin shines at Toyota of Des Moines! Thank you for the feedback.

April 06, 2024

I feel this is a great place to get my Toyota serviced after the sale, but lately the service department has lacked some what on my service More

by TAMILYNNREMPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Toyota of Des Moines responded

Thanks for your feedback about your recent service experience. We take all customer concerns seriously and use them to improve our service department. Thank you again for visiting Toyota of Des Moines!

April 06, 2024

Service department left my car in service mode, when I purchased the car, everybody was so friendly and helpful now after the fact, not quite as friendly, not quite as helpful. not talking about the serv More

by JIMMILLARD56
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Toyota of Des Moines responded

Thanks for your feedback about your recent service experience. We take all customer concerns seriously and use them to improve our service department. Thank you again for visiting Toyota of Des Moines!

April 05, 2024

Clean. Quick. Customer Driven. Jose was polite, kind and courteous. Will continue to bring my vehicle in. More

by shorts04
Recommend Dealer
Yes
Employees Worked With
Jose
Apr 08, 2024 -

Toyota of Des Moines responded

Awesome to hear it! Clean facility, quick service, and a customer-focused experience - that's what we strive for. Thanks for recognizing Jose's excellent service. See you next time at Toyota of Des Moines!

April 05, 2024

Thanks, excellent service every time. I appreciate the thorough and informative group you have here. More

by ANTHONYTANNER95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I'm not rating people
Apr 08, 2024 -

Toyota of Des Moines responded

Delighted to hear it's excellent every time! A thorough and informative team is what we aim for. Thanks for choosing Toyota of Des Moines!

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