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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,413 Reviews
Call Service Center (515) 276-4911

3,414 Reviews of Toyota of Des Moines - Service Center

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March 31, 2024

The process was quick and service was great. Other than taking an hour longer than they said it would take, everything was good. More

by james.e.kahler
Recommend Dealer
Yes
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Apr 01, 2024 -

Toyota of Des Moines responded

Glad the overall service was great and the process was quick! We understand waiting an extra hour can be frustrating. We'll be reviewing our time estimates to ensure better accuracy in the future. Thanks for choosing Toyota of Des Moines!

March 30, 2024

Outstanding My service advisor did everything. He said he was going to do when he said he was going to do it. He was extremely professional. Good guy! The kind of person we all want to encounter. More

by Joeleod
Recommend Dealer
Yes
Employees Worked With
idr
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Apr 01, 2024 -

Toyota of Des Moines responded

Music to our ears! We'll be sure to pass on your praise to your service advisor. Thanks for choosing Toyota of Des Moines!

March 30, 2024

Anytime I come to Toyota, the customer service is excellent. They explain everything they're doing and make sure that my experience there is always exceptional. More

by KIARAJWILLIAMS83
Recommend Dealer
Yes
Employees Worked With
Travis Bergeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Bergeson
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Apr 01, 2024 -

Toyota of Des Moines responded

Delighted to hear we consistently deliver exceptional service with clear explanations! Thanks for choosing Toyota of Des Moines!

March 29, 2024

Fantastic experience every time Professional people, knowledgeable and always treating people with kindness and respect More

by Repairable
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
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Mar 29, 2024 -

Toyota of Des Moines responded

Delighted to hear it's fantastic every time! Professional, knowledgeable, and kind - that's what we strive for. Thanks for choosing Toyota of Des Moines!

March 29, 2024

Things went really well. Barring unforeseen events , I should have a new Tacoma in 5 to 6 months. More

by lovelljerry436
Recommend Dealer
Yes
Employees Worked With
I talked with Shane Siegel about possibly buying a new Tacoma. Don't remember the name of my service rep.
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Apr 01, 2024 -

Toyota of Des Moines responded

Glad things went smoothly during your service visit! We understand the wait for a new Tacoma can be long, but we'll keep you updated and get you behind the wheel as soon as possible. Thanks for your patience!

March 29, 2024

They were easy to work with and had the vehicle done in a timely manner. More

by A1262532
Recommend Dealer
Yes
Employees Worked With
I don't remember.
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Jul 03, 2024 -

Toyota of Des Moines responded

Thanks for choosing Toyota of Des Moines! We're happy to hear we made the process easy and got your vehicle back to you quickly.

March 29, 2024

Quick and painless as always! !! There really isn't anything else to say! The experience is always great! More

by cyfan94
Recommend Dealer
Yes
Employees Worked With
Robert Schulz, Robert Schulz
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Jul 10, 2024 -

Toyota of Des Moines responded

Thank you for this wonderful review! Your loyalty is very much appreciated. Our service team at Toyota of Des Moines are thankful for customers like you! Come again soon!

March 29, 2024

Very professional, very good explanation Very professional Very good explanation of the inspection of the car. Totally honest and clear More

by lucy_prado
Recommend Dealer
Yes
Employees Worked With
Keaton
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Jul 11, 2024 -

Toyota of Des Moines responded

Thanks for taking the time to let us know how we are doing! We are delighted to hear that you had such a great service experience with us here at Toyota of Des Moines! We're pleased to hear that our team took care of you and that everything went smoothly. Please let us know if there is anything else we can do for you!

March 28, 2024

Always excellent customer service! !! DSM Toyota is only place to go for excellent service! Good job! More

by heerenmonte
Recommend Dealer
Yes
Employees Worked With
Steve Henigan
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Mar 29, 2024 -

Toyota of Des Moines responded

We aim to impress! Thanks for choosing Toyota of Des Moines - your one-stop shop for excellent service. See you next time!

March 28, 2024

Quick and easy. Nice that they picked up the car. The front license plate did get bent in the car wash though. More

by ericargotsinger
Recommend Dealer
Yes
Employees Worked With
Robert Schulz, Robert Schulz
Report | Print
Jul 10, 2024 -

Toyota of Des Moines responded

Thank you so much for taking the time to leave us a rating! We would love to hear more about your visit so that we can continue to work to earn 5 stars!

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