Toyota of Des Moines - Service Center

Poor follow through on work done. Had vehicle aligned and no report before or after alignment. Not sure any work was done. Service manager Chris said he would email it to me never re Had vehicle aligned and no report before or after alignment. Not sure any work was done. Service manager Chris said he would email it to me never received. Poor service for claiming to be #1 in the statr More

Great dealership and customer service. We have always used the same sales person, Steve. We've purchased 4 vehicles from Toyota of Des Moines and l9ved our vehicles. We have always used the same sales person, Steve. We've purchased 4 vehicles from Toyota of Des Moines and l9ved our vehicles. More

The service I received during my last scheduled maintenance time was a good experience. Thanks maintenance time was a good experience. Thanks More

Justin and the techs at Toyota of Des Moines are always very helpful and always listen to my concerns while also being very instill on what may be happening with our vehicles very helpful and always listen to my concerns while also being very instill on what may be happening with our vehicles More

Great team very helpful answers all my questions. Knowledgeable kind Happy to have great service Knowledgeable kind Happy to have great service More

Great customer service provided in the shortest time than expected. Forever my number one service dealership for my vehicle! than expected. Forever my number one service dealership for my vehicle! More

I was reminded about my two appointments via text and email many times over the past 30 days. When the day came for my service work on both vehicles the service department was out of stock on the one ar email many times over the past 30 days. When the day came for my service work on both vehicles the service department was out of stock on the one area of the parts needed for the appointment. It seemed I was ready but the department wasn't ready with some of the parts. More

I didn't feel the personnel had any respect for my time. I had an 8:10 appointment. I know this is an approximate time but felt comfortable making another commitment at 12:00. After not hearing from the I had an 8:10 appointment. I know this is an approximate time but felt comfortable making another commitment at 12:00. After not hearing from the service tech by 10:30, I tried to find out the status of my service. Finally, at 11:08 I received a text saying that the work was complete and asking if I wanted a ride back to the dealership. I immediately responded "yes". I received a call from the shuttle driver at 11:37 saying he was on his way. Obviously, I had to cancel my 12:00 appointment. Once the Toyota shuttle driver got me to the dealership, I then had to wait more than 10 minutes for somebody to bring my car to me. It seems to me that since they knew I was on my way to the dealership, my car should have been waiting for me. The overall lack of consideration for my time left me dissatisfied with the service. More

Blake is always amazing and Eli in sales is always happy to help me out. I wouldn’t go anywhere else! to help me out. I wouldn’t go anywhere else! More

Good service as ususal Only wish they were more proactive about looking into vehicle possible issues. They only mentioned a possible issue when checking me out at my recent oil change. They need proactive about looking into vehicle possible issues. They only mentioned a possible issue when checking me out at my recent oil change. They need to be setup to react on the spot to issues More