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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,352 Reviews
Call Service Center (515) 276-4911

3,352 Reviews of Toyota of Des Moines - Service Center

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February 26, 2024

Great experience with Ian fixing my Toyota Highlander and getting it cleaned before I drove off More

by Qasim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2024 -

Toyota of Des Moines responded

Thank you for recognizing Ian's excellent service and the detailed cleaning! We're glad your Highlander is back in top shape. Happy driving!

February 26, 2024

Very efficient, professional, and friendly. Always appreciate my experience at this dealership. It was fine! More

by cpharris5514
Recommend Dealer
Yes
Employees Worked With
Travis Bergeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Bergeson
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Feb 26, 2024 -

Toyota of Des Moines responded

We strive for efficiency, professionalism, and friendliness, and your feedback means a lot to us. Thank you for choosing us!

February 26, 2024

It is a very welcoming place. I can ask any questions and not feel stupid. More

by feeneywilfer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2024 -

Toyota of Des Moines responded

We're so happy to hear you feel welcome and comfortable asking questions! That's exactly the atmosphere we strive for. Thank you for choosing Toyota of Des Moines!

February 26, 2024

Very conscientious & courteous. Made me feel confident in my decision to have the repair recommended done. More

by Deisendm
Recommend Dealer
Yes
Employees Worked With
Blake,Oscar,& driver
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Feb 26, 2024 -

Toyota of Des Moines responded

We're glad we could help you make a confident decision about your repair. Thank you for your positive feedback. Have a great day!

February 26, 2024

Excellent service Excellent mechanic Customer service is awesome and environment in waiting room is a nice place to wait More

by Lubbo463
Recommend Dealer
Yes
Employees Worked With
The tall slim white older man I have my paperwork in my car I will check and get back to you if I see a name on my paperwork
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Feb 27, 2024 -

Toyota of Des Moines responded

Thanks for highlighting our attention to detail and helpfulness! We love exceeding expectations.

February 26, 2024

Same great service I've had for years Will continue to go there for service and to buy new vehicles More

by DANMOWRY85
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Madison
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Feb 27, 2024 -

Toyota of Des Moines responded

This is exactly what we strive for. Thank you for choosing Toyota of Des Moines!

February 25, 2024

Excellent service for my 20,000 mile visit. Everything was smooth and efficient. Met by a service advisor very quickly when I arrived and had a fairly short wait time overall More

by brady.s.north
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
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Feb 26, 2024 -

Toyota of Des Moines responded

Thank you for recognizing the efficient and professional service during your 20,000-mile visit! We're glad it was a smooth experience. Come back and see us for your next service!

February 25, 2024

I believe I've already provided enough information You previously asked for just 3 more words More

by dtbraun0
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
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Feb 26, 2024 -

Toyota of Des Moines responded

We apologize for being repetitive. Thank you so much for taking the time to give us a 5-star review. We really appreciate your feedback and support!

February 25, 2024

Good Good good good good good good good good good good good good good good More

by FROSSFAMILYDM
Recommend Dealer
Yes
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Feb 26, 2024 -

Toyota of Des Moines responded

Thank you for your review! We wish you a wonderful day and hope to see you again soon!

February 25, 2024

$100 to tighten a heat shield seems a bit much Pricing is out of whack More

by Jehlers1979
Recommend Dealer
No
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Feb 26, 2024 -

Toyota of Des Moines responded

Thanks for taking the time to review your recent heat shield service at our dealership. We do our best to provide fair and competitive pricing for the vehicle maintenance we provide, so we’re sorry to hear that you felt we fell short of that. If you’d like to discuss your experience further, please contact our General Manager, JP Phillips.

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