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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,578 Reviews

3,578 Reviews of Toyota of Des Moines - Service Center

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April 17, 2024

The service was definitely done to satisfaction in a timely matter. The service was outstanding More

by SOWENS4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Schulz
Apr 17, 2024 -

Toyota of Des Moines responded

Toyota of Des Moines wins again! Fast, friendly service - that's what we strive for. Thanks!

April 17, 2024

It's clean and seems pretty efficient, only had an oil change and tire rotation, so dealing with limited exposure. More

by chas1515@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Schulz
Apr 18, 2024 -

Toyota of Des Moines responded

Thanks for choosing Toyota of Des Moines!

April 17, 2024

Dealt with my emergency quickly and efficiently. Easy to deal with. Wasn’t sure if they could help but they did in a courteous fashion More

by STEFANISJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Toyota of Des Moines responded

Thanks for choosing Toyota of Des Moines!

April 17, 2024

Always bring my car in here for maintenance. Emily is a great service advisor and I trust her which what she says my cars need. More

by damrau1302
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Toyota of Des Moines responded

This is exactly what we strive for. Thank you for choosing Toyota of Des Moines!

April 17, 2024

The team at Toyota of Des Moines is wonderful to deal with. They are totally customer service-oriented and work to meet your needs. The convenience of them being able to pick my car up and return it to m More

by SKWELS43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa, in Service
Apr 18, 2024 -

Toyota of Des Moines responded

This is exactly what we strive for. Thank you for choosing Toyota of Des Moines!

April 17, 2024

My experience there was very nice I got along great. I was in and out of there in record time and they did exactly what they told me they were going to do it was excellent. More

by LINDADERONDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton Powers
Apr 18, 2024 -

Toyota of Des Moines responded

Music to our ears! Thanks for choosing Toyota of Des Moines.

April 17, 2024

Daniel is the person who filmed my cars' video inspection. I would like to thank him. It was very thorough, easy to understand and very informative. I believe it's the best one I have ever rece More

by jptasnik
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Apr 18, 2024 -

Toyota of Des Moines responded

Music to our ears! Thanks for choosing Toyota of Des Moines.

April 17, 2024

They are very professional. Also were honest about the thread on my tires. Won't need new tires for ten thousand more miles. Great lounge area also. More

by pjensen47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry don't remember his name. He was Great.
Apr 18, 2024 -

Toyota of Des Moines responded

Music to our ears! Thanks for choosing Toyota of Des Moines.

April 17, 2024

Geat communication from the technician was appreciated. The video summary is always helpful to understand why services are recommended. More

by daisy.zav.diaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Apr 18, 2024 -

Toyota of Des Moines responded

Music to our ears! Thanks for choosing Toyota of Des Moines.

April 17, 2024

I tend to feel like they always want to find something to add on to my service in order to get more money. They also are not very considerate of the fact people have jobs and can't respond to 10 text message More

by headley.fundip.emily6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2024 -

Toyota of Des Moines responded

Thanks for letting us know about your experience. We value your feedback and are always looking to improve. We'll ensure service recommendations are clear and explore ways to offer updates at your convenience.

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