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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,574 Reviews

3,574 Reviews of Toyota of Des Moines - Service Center

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April 16, 2024

Oil changed tires rotated brakes checked fluids topped in about an hour. Nice job. Stop More

by KALB.SHARON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Schulz
Apr 17, 2024 -

Toyota of Des Moines responded

Efficient service! Oil change, tire rotation, brake check, and fluid top-off in about an hour - that's what we do! Thanks!

April 16, 2024

Quick and efficient! Like the video and appreciate the good customer service that is always provided. More

by DBRVIKING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Apr 17, 2024 -

Toyota of Des Moines responded

Speedy service & clear video! We appreciate you recognizing our great customer service. Thanks!

April 16, 2024

The charges are awful. Paid $100 for them to tell me what I told them. More

by susan_x6
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Madison
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2024 -

Toyota of Des Moines responded

Hi Susan, we appreciate your feedback. We do our best to offer fair pricing and we are disappointed you feel that standard was not met. If you would like to discuss further, please contact our General Manager, JP Phillips.

April 16, 2024

Scheduling is very flexible. Reminders come in text, email- however you want them. Appointments are on time, efficient and well explained before sending you on your way. The e More

by ultradrvr
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Whiting
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
Apr 16, 2024 -

Toyota of Des Moines responded

We really appreciate you taking the time to share your rating with us.

April 14, 2024

The consistency of care each time is what I like best. Looking for affordable solutions makes it special. More

by lance30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Toyota of Des Moines responded

This is exactly what we strive for. Thank you for choosing Toyota of Des Moines!

April 14, 2024

Always quick service but prices for most additional services ie cabin filter are excessive. I refuse and do myself More

by tssolinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Toyota of Des Moines responded

This is exactly what we strive for. Thank you for choosing Toyota of Des Moines!

April 13, 2024

Service was good did the pickup had no problems all were very helpful thank you More

by gavanauken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Toyota of Des Moines responded

This is exactly what we strive for. Thank you for choosing Toyota of Des Moines!

April 13, 2024

My advisor Terry was wonderful. He had great customer service and made me feel at ease. More

by sold4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Muhlstein
Apr 15, 2024 -

Toyota of Des Moines responded

This is exactly what we strive for. Thank you for choosing Toyota of Des Moines!

April 12, 2024

Emily was friendly and the technician who sent a video of the work was good too. Received a reminder of the 25,000 mileage too. More

by lisa3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Toyota of Des Moines responded

Thanks so much for sharing your experience with us. We hope to see you again soon.

April 12, 2024

Awesome customer service and timely completion of service/repairs. Shuttle service drivers are friendly and willing to work with your schedule. More

by Luckybene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Siegle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2024 -

Toyota of Des Moines responded

This is exactly what we strive for. Thank you for choosing Toyota of Des Moines!

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