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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,569 Reviews
Call Service Center (515) 276-4911

3,569 Reviews of Toyota of Des Moines - Service Center

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March 29, 2024

Quick and painless as always! !! There really isn't anything else to say! The experience is always great! More

by cyfan94
Recommend Dealer
Yes
Employees Worked With
Robert Schulz, Robert Schulz
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Jul 10, 2024 -

Toyota of Des Moines responded

Thank you for this wonderful review! Your loyalty is very much appreciated. Our service team at Toyota of Des Moines are thankful for customers like you! Come again soon!

March 29, 2024

They were easy to work with and had the vehicle done in a timely manner. More

by A1262532
Recommend Dealer
Yes
Employees Worked With
I don't remember.
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Jul 03, 2024 -

Toyota of Des Moines responded

Thanks for choosing Toyota of Des Moines! We're happy to hear we made the process easy and got your vehicle back to you quickly.

March 29, 2024

Very professional, very good explanation Very professional Very good explanation of the inspection of the car. Totally honest and clear More

by lucy_prado
Recommend Dealer
Yes
Employees Worked With
Keaton
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Jul 11, 2024 -

Toyota of Des Moines responded

Thanks for taking the time to let us know how we are doing! We are delighted to hear that you had such a great service experience with us here at Toyota of Des Moines! We're pleased to hear that our team took care of you and that everything went smoothly. Please let us know if there is anything else we can do for you!

March 28, 2024

Very rapid response - turn around - excellent communication, professionalism and courtesy. I will return. More

by Kerux5
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
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Jul 11, 2024 -

Toyota of Des Moines responded

Thank you for the great feedback! We're very proud of our team and we love to hear shout-outs like this! We always aim to provide you with a five-star service experience at Toyota of Des Moines. Thank you for your business and we look forward to seeing you back again next time!

March 28, 2024

Always excellent customer service! !! DSM Toyota is only place to go for excellent service! Good job! More

by heerenmonte
Recommend Dealer
Yes
Employees Worked With
Steve Henigan
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Mar 29, 2024 -

Toyota of Des Moines responded

We aim to impress! Thanks for choosing Toyota of Des Moines - your one-stop shop for excellent service. See you next time!

March 28, 2024

I feel Toyota gives very good service and on a personal level. I am a real person to them. I especially felt my scheduler was exceptional. More

by Jo
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Madison
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Mar 28, 2024 -

Toyota of Des Moines responded

Glad your scheduler provided exceptional service. At Toyota of Des Moines, we treat everyone like family. Thanks for choosing us!

March 28, 2024

Quick and easy. Nice that they picked up the car. The front license plate did get bent in the car wash though. More

by ericargotsinger
Recommend Dealer
Yes
Employees Worked With
Robert Schulz, Robert Schulz
Report | Print
Jul 10, 2024 -

Toyota of Des Moines responded

Thank you so much for taking the time to leave us a rating! We would love to hear more about your visit so that we can continue to work to earn 5 stars!

March 27, 2024

Appears that every employee has their job . Lots of employees wondering about Enough with the questions More

by hmcpt2050
Recommend Dealer
Yes
Employees Worked With
idk name but very friendly, young and conscientious
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Mar 28, 2024 -

Toyota of Des Moines responded

Thanks for your feedback! We strive for a well-coordinated service experience, and appreciate you noticing our team members working diligently. See you next time!

March 27, 2024

Needed a rubber strip on top of SUV Long wait but good service Well done More

by hmcpt2050
Recommend Dealer
Yes
Employees Worked With
do
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Mar 28, 2024 -

Toyota of Des Moines responded

Glad we got your SUV fixed up! We apologize for the long wait - we'll see what we can do to improve wait times in the future. Thanks for choosing Toyota of Des Moines!

March 27, 2024

Took forever. Poor communication. Broke something else fixing problem. Same last visit. Last visit failed to reinstall sp lb ash guards in my front fenders. Didn't More

by LPMONROE
Recommend Dealer
No
Employees Worked With
Idk. Not just service manager. Whole experience.
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