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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,569 Reviews
Call Service Center (515) 276-4911

3,569 Reviews of Toyota of Des Moines - Service Center

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March 26, 2024

Ian Davis is the best service manager! Honest, down to earth feedback when it comes to repair work, and easy to schedule with. Wouldn't think about letting anyone else work on my car! More

by Sam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2024 -

Toyota of Des Moines responded

Happy to hear Ian was easy and friendly! We appreciate you choosing Toyota of Des Moines and look forward to seeing you again in the future.

March 26, 2024

The work was done without issue and on time. Very friendly staff. Emily did a great job. More

by boydbauer
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
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Jul 08, 2024 -

Toyota of Des Moines responded

A sincere thank you for your kind words and for us giving the opportunity to serve you. We are grateful for your loyalty to Toyota of Des Moines. All the staff will continue to work hard to provide great customer service for each visit.

March 24, 2024

Quick, easy. Only criticism is loud phone use in waiting area...three different languages in conversation on speaker phone. More

by guyscar
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Madison
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Mar 25, 2024 -

Toyota of Des Moines responded

Glad it was quick and easy! We appreciate your feedback about the waiting area. We'll address phone use to ensure a more peaceful environment. Thanks for choosing Toyota of Des Moines!

March 24, 2024

The experience is quick and easy. Making someone who has a busy schedule, easy way to maintain my cars. More

by trevhiggins3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gordon Beecham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2024 -

Toyota of Des Moines responded

We appreciate you choosing Toyota of Des Moines for easy car maintenance. See you next time!

March 24, 2024

My weight was an hour and 45 min. Was told I need a bulb replacement in my right turn signal. When I left they fixed it incorrectly and so now I to back in and have it redone. Only More

by TLDREAM67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terry
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Mar 25, 2024 -

Toyota of Des Moines responded

We appreciate your feedback and are sorry to hear that you weren’t satisfied with the time it took to complete your tire rotation and oil change. If you would like to discuss this further, please contact our General Manager, JP Phillips.

March 24, 2024

Excellent car and customer service. I was happy with the work and everyone on the team. More

by H_D_R
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
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Mar 25, 2024 -

Toyota of Des Moines responded

Thrilled you're happy with the service! Thanks for choosing Toyota of Des Moines!

March 23, 2024

I have always enjoyed the service I get. This experience was no different. Thank you More

by RYANJDEVRIES
Recommend Dealer
Yes
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Mar 25, 2024 -

Toyota of Des Moines responded

Glad to hear you consistently enjoy our service! Thanks for choosing Toyota of Des Moines.

March 23, 2024

Always prompt, friendly service. Clear communication, and I always feel treated fairly. Prices are always reasonable as well. More

by Emoberg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton Powers
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Mar 25, 2024 -

Toyota of Des Moines responded

Perfect experience! Prompt, friendly service, clear communication, fair treatment, and reasonable prices - that's what we strive for! Thanks for choosing Toyota of Des Moines.

March 23, 2024

As always, excellent. Going into the 8th year of receiving excellent customer service per the following: setting appt., warm welcome, Robert's FINE customer service & his More

by RubyRed Delight
Recommend Dealer
Yes
Employees Worked With
Robert Schulz, Robert Schulz
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Mar 25, 2024 -

Toyota of Des Moines responded

Thanks Anita! Delighted to hear you've had excellent service for 8 years. We appreciate you recognizing Robert and the video explanations. See you next time!

March 23, 2024

Very happy with my 150,000 mile maintenance performed. I also was pleasantly surprised with the offer of a car for the day. A new Highlander has been a topic of discussion between my wife and I. Justin ju More

by jebtex280
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Madison
Report | Print
Mar 25, 2024 -

Toyota of Des Moines responded

We're thrilled to hear you were very satisfied with your 150,000-mile service at Toyota of Des Moines! Tell your wife the team at Toyota of Des Moines is here to help in any way we can if you decide to move forward with a new Highlander. Thank you for your business!

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