Toyota of Des Moines - Service Center

Went to get the oil change done and have my Sienna AC Deodorized due to foul smell in cabin. The technician identified AC Filter damage and replaced it. The technician did not deodorize or remove debris Deodorized due to foul smell in cabin. The technician identified AC Filter damage and replaced it. The technician did not deodorize or remove debris from the vent or duct. Hence the bad odors still persist. More

It was fine. The service was faster than I expected. Too bad the coffee machine was out of order. The service was faster than I expected. Too bad the coffee machine was out of order. More

It was great. Just needed a new battery Service was prompt , people were friendly And nice lounge Just needed a new battery Service was prompt , people were friendly And nice lounge More

Judy was really fun to deal with setting up my appointment , and my service writer was also very friendly. appointment , and my service writer was also very friendly. More

Fast, simple, good prices The dealership's vehicle maintenance service team is fast, easy to work with, and offers reasonable prices. maintenance service team is fast, easy to work with, and offers reasonable prices. More

Friendly expedient Called about possible tire losing air. Brought veh in. Courteous. Fast quick service. Brought veh in. Courteous. Fast quick service. More

Listening to the customer is number one. Don't expect a customer to be knowable about the car issue but listen to how the customer describes the issue to pick up the clues. Do not talk like Don't expect a customer to be knowable about the car issue but listen to how the customer describes the issue to pick up the clues. Do not talk like a car technician. Don't assume women cannot understand. Be partners with the customer to develop trust in your company and relationships. More

Emily was great & the service was great. I had a very good experience as usual. I had a very good experience as usual. More

Was a great experience and everyone was super attentive throughout! Was an excellent experience. Great! throughout! Was an excellent experience. Great! More

Said my cabin air filter was dirty and needed to be changed. I'm changing it now and finding that the tech didn't even at least knockout all the little loose leaves seeds and debris. Dude had it out al changed. I'm changing it now and finding that the tech didn't even at least knockout all the little loose leaves seeds and debris. Dude had it out already. Don't need it vacuumed out but xxx knock the crap out before putting it back in. More