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3,567 Reviews of Toyota of Des Moines - Service Center
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March 08, 2024
I made a phone call to check up on the vehicle we had dropped off at 9 a.m. My phone call was made at approx 1 p.m. the lady that answered the phone was not pleasant and was rather rude. She told me Ian dropped off at 9 a.m. My phone call was made at approx 1 p.m. the lady that answered the phone was not pleasant and was rather rude. She told me Ian would call me back which he promptly did and Ian was just as rude if not worse than the lady who answered the phone. He had no update, I asked for an eta and he told me sometime before 4:30. I also work in customer service and i never treat my customers like that! More
by jen.smithautosvc
Verified Customer
March 08, 2024
Ian is the most reliable service manager! I can always count on Ian to help diagnose the problems and know what he says is true I can always count on Ian to help diagnose the problems and know what he says is true More
by JRAES06
March 08, 2024
Service was good. A little shocked at what you charge to change a cabin filter. $70 labor is crazy! A little shocked at what you charge to change a cabin filter. $70 labor is crazy! More
by cannycass
March 07, 2024
Great service ? ? Great service that was performed in a timely manner. Professional employees who are friendly and knowledgeable. ? Great service that was performed in a timely manner. Professional employees who are friendly and knowledgeable. More
by jclaird1955
March 07, 2024
Professional, excellent communicators, knowledgeable and so helpful!! I feel very fortunate to be dealing with Toyota service!! so helpful!! I feel very fortunate to be dealing with Toyota service!! More
by ultradrvr
Employees Worked With
March 07, 2024
Always fast and professional. The building is clean and the mechanics do a good job of explaining the car's condition The building is clean and the mechanics do a good job of explaining the car's condition More
by ewmanning
March 07, 2024
Professional, experienced, great communication skills interpersonal and intrapersonal, knowledgeable in answering questions with about Toyota's guidelines with mileage, brakes, and suggested oil changes interpersonal and intrapersonal, knowledgeable in answering questions with about Toyota's guidelines with mileage, brakes, and suggested oil changes when vehicle is driven below mileage expectations. More
by Buccos
Employees Worked With
Jose Jimenez-so polite
