Back

Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,333 Reviews

3,333 Reviews of Toyota of Des Moines - Service Center

Sort by
January 11, 2024

Very informative and quick Having just moved up from Florida, I had them check the car for winterizing. Very informative and quick. More

by Gail_mcavoy
Recommend Dealer
Yes
Employees Worked With
Travis Bergeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Bergeson
Jan 12, 2024 -

Toyota of Des Moines responded

Welcome to Iowa, and thanks for trusting Toyota of Des Moines with your winter prep! We're thrilled our team provided quick and informative service to get your car ready for the colder months. Safe travels! ❄️

January 11, 2024

Everything went well; only constructive comment is to speak more distinctly in the car exam video. Sometimes hard to catch what is being said. More

by HUFFMANGA
Recommend Dealer
Yes
Jan 12, 2024 -

Toyota of Des Moines responded

We appreciate your positive feedback and completely understand your point about the video clarity. We'll definitely address this internally. Thank you for helping us improve and for trusting Toyota of Des Moines!

January 11, 2024

The online platform was very easy to maneuver with accepting and declining of services, and the inspection video was something I had never seen at a dealership before, and was very nice to see and hea More

by jahlrichs32
Recommend Dealer
Yes
Employees Worked With
Chris
Jan 12, 2024 -

Toyota of Des Moines responded

We're thrilled you found our online platform user-friendly and loved the transparency of the inspection video. Seeing and hearing directly from our technicians is a big part of building trust, and we're happy it resonated with you. Thanks for choosing Toyota of Des Moines!

January 11, 2024

I would not change--- Emily is excellent. Worker's also The workers taking my car from home and bringing it back are great More

by halmil77
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
Jan 12, 2024 -

Toyota of Des Moines responded

We strive to make every aspect of your experience with Toyota of Des Moines feel effortless and enjoyable. If you ever have any suggestions for how we can improve, please don't hesitate to share. Thanks for choosing us!

January 10, 2024

Amazing It was very courteous and took care of as many recalls as they could without me havin appointment More

by Tejas143in24
Recommend Dealer
Yes
Employees Worked With
Shop
Jan 11, 2024 -

Toyota of Des Moines responded

Thanks so much for sharing your experience with us. We hope to see you again soon.

January 10, 2024

The truck has 36,000 miles on it and there are warning lights. I bought the extended warranty for some reason and my estimate was $2000 to fix a sensor. That's crazy for a $50 part. More

by J&S
Recommend Dealer
No
Employees Worked With
Ian Davis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
Jan 11, 2024 -

Toyota of Des Moines responded

Thank you for taking the time to provide your feedback. We do our best to offer the best pricing for our customers and we are sorry you feel we fell short of that. If you would like to discuss this further, please contact our General Manager, JP Phillips.

January 10, 2024

I love doing business with Toyota of DM and I love my Toyota Camry!! It is definitely the best car that I have ever owned and hopefully will buy another one some day!! More

by Liz Hansen
Recommend Dealer
Yes
Employees Worked With
Robert Schulz, Robert Schulz
Jan 11, 2024 -

Toyota of Des Moines responded

We want all our clients to have a comfortable and stress-free experience with us!

January 10, 2024

Good communication and explanations. Fast turn around. Disappointed in how much it would cost to replace a tire pressure sensor. $350 seems exorbitant. More

by shawnhuyser
Recommend Dealer
Yes
Employees Worked With
Blake
Jan 11, 2024 -

Toyota of Des Moines responded

Your satisfaction is important to us, so we appreciate this feedback.

January 10, 2024

Service repair was great, frustrated by lack of customer service staff. Need more service staff to answer phones and be present in facility More

by hemvane
Recommend Dealer
Yes
Jan 11, 2024 -

Toyota of Des Moines responded

Your satisfaction is important to us, so we appreciate this feedback. We will look to improve before your next visit.

January 10, 2024

Got on the problem right away and got it fixed Also shuttle driver was very good More

by obrien1004
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
Jan 11, 2024 -

Toyota of Des Moines responded

Thanks so much for sharing your experience with us. We hope to see you again soon.

...
213
...