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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,566 Reviews

3,566 Reviews of Toyota of Des Moines - Service Center

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February 29, 2024

I have already sent this information. Thisis the 2nd time I have been asked for this information and will not go through it again. More

by centraliamale
Recommend Dealer
Yes
Mar 01, 2024 -

Toyota of Des Moines responded

Thanks for choosing Toyota of Des Moines! Your satisfaction is important to us.

February 29, 2024

Friendly Service. There was good communication. The waiting area was comfortable. The coffee was good. More

by pickup
Recommend Dealer
Yes
February 29, 2024

You were welcoming. The employees who first talked to me were knowledgeable. There was a pleasant waiting area. More

by pickup
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
Mar 01, 2024 -

Toyota of Des Moines responded

We love exceeding expectations. Come back and see us anytime!

February 29, 2024

The service was good, and expedient enough. But 200 to diagnose a pinched hose that doesn't eject wiper fluid is ridiculous. More

by UTAHJAZZ55
Recommend Dealer
No
Employees Worked With
I wasn't thrilled with having to pay 200.00 to find out why my windshield wiper fluid wouldn't eject. It was simply due to a pinched hose underneath my hood. Even though I agreed to it prior, the charge for it is still excessive.
Mar 05, 2024 -

Toyota of Des Moines responded

We appreciate you providing feedback on your recent service visit. We do our best to offer the lowest pricing for our customers and we are sorry it did not meet your expectations. If you would like to discuss this further, please contact our General Manager, JP Phillips

February 29, 2024

The service was good, and expedient enough. But 200 to diagnose a pinched hose that doesn't eject wiper fluid is ridiculous. More

by UTAHJAZZ55
Recommend Dealer
No
Employees Worked With
I wasn't thrilled with having to pay 200.00 to find out why my windshield wiper fluid wouldn't eject. It was simply due to a pinched hose underneath my hood. Even though I agreed to it prior, the charge for it is still excessive.
Mar 05, 2024 -

Toyota of Des Moines responded

We appreciate you providing feedback on your recent service visit. We do our best to offer the lowest pricing for our customers and we are sorry it did not meet your expectations. If you would like to discuss this further, please contact our General Manager, JP Phillips

February 29, 2024

Efficient and polite I told them to make sure the lights were on when they finished the inspection and they were, last time they weren't, I didn't know it, coming home from church I turned on the street wit More

by j44bemis
Purchase Time
Recommend Dealer
Yes
February 29, 2024

Professional, Kind Greatest me politely and explained what would take place and politely waited while I wrote the check for the service done that morning. More

by hartmans15
Recommend Dealer
Yes
Employees Worked With
Terry Muhlstein
Jul 19, 2024 -

Toyota of Des Moines responded

Thank you for the review, we look forward to seeing you again.

February 28, 2024

Robert didnt call me back today. I left him a message through a service department person and Robert didnt call as i was told hebwould. More

by Mphemmer
Recommend Dealer
No
Employees Worked With
Robert Schulz, Robert Schulz
Feb 28, 2024 -

Toyota of Des Moines responded

We appreciate you sharing your experience with us. We are sorry to hear that you didn’t receive a call back from Robert. At your earliest convenience, please contact our General Manager, JP Phillips, and he will be happy to assist you.

February 28, 2024

Good timely service Prompt service. Interesting video describing inspection. Tired rotated and oil changed Nice car wash coupon More

by rpochter
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
Feb 29, 2024 -

Toyota of Des Moines responded

We love exceeding expectations. Come back and see us anytime!

February 28, 2024

They are very professional and kind and understanding. And so helpful and explaining what is wrong with my vehicle and getting it fixed the first time More

by CRUNCHMARCHAND
Recommend Dealer
Yes
Employees Worked With
Travis Bergeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Bergeson
Feb 29, 2024 -

Toyota of Des Moines responded

Thanks for highlighting our attention to detail and helpfulness & Thanks for choosing Toyota of Des Moines, Travis.

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