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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,566 Reviews
Call Service Center (515) 276-4911

3,566 Reviews of Toyota of Des Moines - Service Center

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February 27, 2024

Not responsive. I had to go back and ask questions because I was not informed. More

by Deborahp554
Recommend Dealer
No
Employees Worked With
Emily Wagner
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
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Feb 27, 2024 -

Toyota of Des Moines responded

Hi Deborah, thank you for taking the time to leave your feedback. We are sorry to hear that there was some additional communication you desired and we did not address. Our General Manager, JP Phillips, would be happy to work with you and answer all of the questions you have. Please contact him at your earliest convenience.

February 27, 2024

It was smooth and simple I was able to set up service, drop off car, use video to understand status and get work wrapped up simply. I even paid online before picking up my vehicle. More

by angelagiudicessi
Recommend Dealer
Yes
Employees Worked With
Ian Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
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Feb 28, 2024 -

Toyota of Des Moines responded

Thank you for recognizing the smooth and easy service experience! We're glad it was simple to schedule, drop off, track, and pay online. Come back and see us again soon!

February 27, 2024

I was listened to and things were explained clearly. I am happy with my decision. More

by kljunko
Recommend Dealer
Yes
Employees Worked With
Ian Rojas
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Feb 28, 2024 -

Toyota of Des Moines responded

We're delighted you felt listened to and informed during the process. It's great to hear you're happy with your decision! Come back and see us anytime.

February 27, 2024

He honored my coupon for oil change and explained the work that was performed. He was very pleasant More

by joanroberson2
Recommend Dealer
Yes
Employees Worked With
Blake Murray
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Feb 28, 2024 -

Toyota of Des Moines responded

It's great to know that our team is honoring coupons, explaining the work done, and providing excellent customer service. Thank you for choosing us and for sharing your feedback!

February 26, 2024

Same great service I've had for years Will continue to go there for service and to buy new vehicles More

by DANMOWRY85
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Madison
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Feb 27, 2024 -

Toyota of Des Moines responded

This is exactly what we strive for. Thank you for choosing Toyota of Des Moines!

February 26, 2024

Great experience with Ian fixing my Toyota Highlander and getting it cleaned before I drove off More

by Qasim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2024 -

Toyota of Des Moines responded

Thank you for recognizing Ian's excellent service and the detailed cleaning! We're glad your Highlander is back in top shape. Happy driving!

February 26, 2024

Very efficient, professional, and friendly. Always appreciate my experience at this dealership. It was fine! More

by cpharris5514
Recommend Dealer
Yes
Employees Worked With
Travis Bergeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Bergeson
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Feb 26, 2024 -

Toyota of Des Moines responded

We strive for efficiency, professionalism, and friendliness, and your feedback means a lot to us. Thank you for choosing us!

February 26, 2024

It is a very welcoming place. I can ask any questions and not feel stupid. More

by feeneywilfer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 26, 2024 -

Toyota of Des Moines responded

We're so happy to hear you feel welcome and comfortable asking questions! That's exactly the atmosphere we strive for. Thank you for choosing Toyota of Des Moines!

February 26, 2024

Very conscientious & courteous. Made me feel confident in my decision to have the repair recommended done. More

by Deisendm
Recommend Dealer
Yes
Employees Worked With
Blake,Oscar,& driver
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Feb 26, 2024 -

Toyota of Des Moines responded

We're glad we could help you make a confident decision about your repair. Thank you for your positive feedback. Have a great day!

February 26, 2024

Excellent service Excellent mechanic Customer service is awesome and environment in waiting room is a nice place to wait More

by Lubbo463
Recommend Dealer
Yes
Employees Worked With
The tall slim white older man I have my paperwork in my car I will check and get back to you if I see a name on my paperwork
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Feb 27, 2024 -

Toyota of Des Moines responded

Thanks for highlighting our attention to detail and helpfulness! We love exceeding expectations.

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