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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,562 Reviews
Call Service Center (515) 276-4911

3,562 Reviews of Toyota of Des Moines - Service Center

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February 10, 2024

Quick service but expensive compared to others Probably looking elsewhere in the future because of cost. More

by Kinley93
Recommend Dealer
Yes
Employees Worked With
Do
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Feb 12, 2024 -

Toyota of Des Moines responded

We really appreciate you taking the time to share your rating with us. We look forward to your next visit!

February 09, 2024

Was quoted 1000 over the phone for 90k service. Ended up being 1500. They didn't tell me over the phone that diffs and transfer case needed service. Got into the truck and it smelled like gas. Didn More

by Jvroom
Recommend Dealer
No
Employees Worked With
Justin Madison
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Madison
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Feb 12, 2024 -

Toyota of Des Moines responded

Thank you for taking the time to provide your feedback and we are sorry to hear there was some confusion around cost and the issue with your gas cap. If there is anything you would like to discuss this further, please contact our General Manager.

February 09, 2024

Terry was amazing with answering all my questions while there for my first service on my new 4Runner. Love the video while serving my vehicle, I also used the shuttle service Kevin was so nice. Thank you! More

by SMITHCARLA48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry
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Feb 12, 2024 -

Toyota of Des Moines responded

We want all our clients to have a comfortable and stress-free experience with us!

February 09, 2024

Excellent customer service That's all I have to say Xxx xxx xxx xxx xxx xxx More

by Rsledger57
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
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Feb 12, 2024 -

Toyota of Des Moines responded

We want all our clients to have a comfortable and stress-free experience with us!

February 07, 2024

Im highly valued the new way to contact and estimate parts needed replacement via text during service time. More

by annale2426
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
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Feb 08, 2024 -

Toyota of Des Moines responded

We're thrilled you valued our new text-based communication for parts replacements! We strive to stay innovative and make your service experience as convenient as possible. Thanks for the feedback!

February 06, 2024

Staff very helpful. They were very experienced and knowledgeable about the work being performed. A very good experience. More

by Richard Parsons
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
Report | Print
Feb 07, 2024 -

Toyota of Des Moines responded

Great to hear! We appreciate you highlighting our helpful and knowledgeable staff. Come back and see us anytime!

February 06, 2024

Good video and narration. Quick and easy experience. Noticed a bad battery and I took care of it. More

by tami.lyn
Recommend Dealer
Yes
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Feb 07, 2024 -

Toyota of Des Moines responded

Glad you found the video useful! Quick & easy experience is what we aim for. Thanks for choosing Toyota of Des Moines!

February 06, 2024

I already did that. Everyone did a great job. I'm done with my review. Done More

by fiveweeds
Recommend Dealer
Yes
Employees Worked With
Brian
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Feb 07, 2024 -

Toyota of Des Moines responded

We're so glad you had a positive experience! Your satisfaction is our top priority, and your feedback means a lot to us. Thanks for choosing Toyota of Des Moines!

February 06, 2024

Very customer service oriented. Was also friendly and curious plus wanting to help with my questions and concerns. More

by clark.henry
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
Report | Print
Feb 07, 2024 -

Toyota of Des Moines responded

We appreciate you highlighting our customer-focused approach! Thanks for the awesome review. Come back and see us anytime.

February 05, 2024

Helpful, kind and efficient I joyed reading in the waiting room; I had a cup of chocolate More

by H. Baker
Recommend Dealer
Yes
Employees Worked With
Don't remember; he was very helpful... I shook his hand
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Feb 06, 2024 -

Toyota of Des Moines responded

Thanks for choosing Toyota of Des Moines! We look forward to your next visit.

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