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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,353 Reviews

3,353 Reviews of Toyota of Des Moines - Service Center

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December 22, 2023

Has always been great. Staff are friendly and the work gets done on time. Too bad you are so far away. Liked it better on Merle hay road. More

by C4M16MURPHY
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
Dec 22, 2023 -

Toyota of Des Moines responded

Thank you for your review! We're happy to hear you've always had a great experience with our friendly staff and timely service. Thank you for choosing Toyota of Des Moines!

December 22, 2023

I'm extremely disappointed that I was charged for a tire rotation, when I had a nail in my tire and it was recommended that all 4 tires be replaced. I was also quoted 3x the price for what I paid elsewhere More

by rogersstaceym
Recommend Dealer
No
Dec 22, 2023 -

Toyota of Des Moines responded

Thank you for providing your feedback, Roger. We try to offer our customers the best pricing possible and we are sorry to hear we fell short of that. If you would like to chat about this, please contact our General Manager, JP Phillips.

December 22, 2023

Good Okay Everything was explained very well and done quickly I don't like your survey More

by stutsman1
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
Dec 22, 2023 -

Toyota of Des Moines responded

Thank you for your feedback! We're glad everything was explained well and your service was quick. We understand you don't enjoy surveys. If you have any specific suggestions for future surveys, we'd be happy to hear them. Thanks again for choosing us!

December 22, 2023

Great Car was serviced promptly, everyone was very courteous Looking forward to having my 24 camry serviced there just like they took care of my 2017 More

by d.vernia
Recommend Dealer
Yes
Employees Worked With
Robert Schulz, Robert Schulz
Dec 27, 2023 -

Toyota of Des Moines responded

Absolutely thrilled to hear that your Camry service was prompt and everyone was courteous! Taking care of your 2017 and welcoming your 2024 – that's what we love to do! We appreciate your continued trust in Toyota of Des Moines, and can't wait to see you again soon for another smooth and friendly experience.

December 22, 2023

Friendly service, although I had two recall notices and they only looked into one. I would expect them to service and give updates on all outstanding recall notices. More

by Dan.mcalpine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tbd
Dec 27, 2023 -

Toyota of Des Moines responded

Thank you for bringing this to our attention. We understand your expectation for all recall notices to be addressed during your visit, and we sincerely apologize that one was missed. Your feedback is valuable to us, and we appreciate you helping us improve. Thank you for choosing Toyota of Des Moines.

December 21, 2023

Not very responsive. Unanswered texts. I'm sure he is a nice guy. He just needs to be more customer focused. Respond to texts. More

by tgmueller1
Recommend Dealer
No
Employees Worked With
Robert Schulz, Robert Schulz
Dec 22, 2023 -

Toyota of Des Moines responded

Thank you for taking the time to provide your feedback! We are saddened to hear you feel one of our team members wasn’t responding to you in a timely manner. At your earliest convenience, please contact our General Manager, JP Phillips and he will be happy to assist you.

December 21, 2023

Nice clean waiting area. Fast, friendly, personable service. Would recommend Toyota of Des Moines to others. More

by HARTZLER_CHRIS
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
Dec 22, 2023 -

Toyota of Des Moines responded

Comfy clean space, speedy service, and friendly faces – that's the Toyota of Des Moines way! We're thrilled you'd recommend us. Thank you for your feedback!

December 21, 2023

Friendly and fast! They are always receptive, respectful, polite, professional and the work is always done in a reasonable amount of time. More

by ardeman2
Recommend Dealer
Yes
Employees Worked With
Juan
Dec 22, 2023 -

Toyota of Des Moines responded

Thank you for the 5-star review. Your loyalty and repeat business mean the world. Thanks for trusting us with your vehicle!

December 21, 2023

First advisor was nice. The guy that I paid, he might've been the one that did the work, I wasn't impressed. He was rather short with me. i'm guessing because they were busy More

by sputnik50plus
Recommend Dealer
Yes
Dec 22, 2023 -

Toyota of Des Moines responded

We strive for positive interactions across all touchpoints, and we'll use your feedback to coach our team. Thank you for your feedback, and we hope to see you again!

December 21, 2023

Rude, no professional Racist I never gonna buy cars from your dealer The only reason why I did was for the sells guy, he's so profesional More

by HERCORRAFAEL
Recommend Dealer
No
Employees Worked With
Manager
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