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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,332 Reviews
Call Service Center (515) 276-4911

3,332 Reviews of Toyota of Des Moines - Service Center

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December 09, 2023

Good I took it in and needed to have the oil changed and battery tested. The battery ended up needing replaced More

by nathan.mohling
Recommend Dealer
Yes
Employees Worked With
Robert Schulz, Robert Schulz
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Dec 12, 2023 -

Toyota of Des Moines responded

We appreciate you bringing your vehicle to us for its oil change and battery check. We understand that discovering a needed battery replacement can be unexpected, but we're glad we were able to identify and address the issue promptly. Thank you for choosing Toyota of Des Moines for your car care needs.

December 09, 2023

Seamless experience. Everyone is very helpful & knowledgeable. Thank you for being here for me. We own 3 Toyotas we purchased from you. More

by SJPURCELL21
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
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Dec 12, 2023 -

Toyota of Des Moines responded

We're truly honored by your kind words and your loyalty as a repeat customer. Hearing that you had a seamless experience with our knowledgeable and helpful team is incredibly rewarding. Thank you for entrusting us with your Toyota needs for three vehicles and counting! We're always here to provide you with exceptional service and support.

December 09, 2023

Service tech was great. Watching my video. Not happy how tech was trying to tighten drain plug More

by Brian
Recommend Dealer
Yes
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Dec 12, 2023 -

Toyota of Des Moines responded

We appreciate your feedback and are disappointed to hear you weren't happy with the service. We take your concerns seriously and will investigate the issue involving the drain plug tightening. We value your feedback and are committed to ensuring all customers have a positive experience at Toyota of Des Moines.

December 09, 2023

They got my car battery checked out and timely matter and everything was OK They were very nice and told me my battery was OK More

by LINDACASE02
Recommend Dealer
Yes
Employees Worked With
I had a recall on my battery of my car
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Dec 12, 2023 -

Toyota of Des Moines responded

We're glad to hear our team was able to quickly and efficiently check your battery and confirm its good condition. Thank you for choosing Toyota of Des Moines for your service needs, and we appreciate your kind words about our team's professionalism and courtesy.

December 09, 2023

No problems Everything went will people were polite in and out was timely service was great More

by AKL66
Recommend Dealer
Yes
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Dec 12, 2023 -

Toyota of Des Moines responded

We're thrilled to hear your experience at Toyota of Des Moines was smooth and positive! We appreciate your feedback about the polite staff, timely service, and overall great service. We strive to provide an excellent experience for every customer, and your feedback confirms we're on the right track. Thank you for choosing us!

December 09, 2023

Good I was able to get my questions answered. Also the donuts and coffee was great for a morning appointment More

by nmeiners1994
Recommend Dealer
Yes
Employees Worked With
Robert Schulz, Robert Schulz
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Dec 12, 2023 -

Toyota of Des Moines responded

We're glad you received answers to your questions and enjoyed a tasty treat during your morning appointment! Your feedback shows that we're on the right track in providing both informative and comfortable experiences for our customers. We hope to see you again in the future!

December 09, 2023

Well done and very fast. Overall I had a great experience at this location. Really enjoyed the video recap. More

by anakarinavasquez1988
Recommend Dealer
Yes
Employees Worked With
Alan
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Dec 12, 2023 -

Toyota of Des Moines responded

We're thrilled you had a great experience with our fast service and enjoyed the video recap! We believe transparency is key, and your positive feedback motivates us to continue innovating and improving the customer experience. Thank you for choosing Toyota of Des Moines!

December 09, 2023

The service was great! The waiting area was comfortable and very clean. Thank you so much. More

by Ronandterrij
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Dec 12, 2023 -

Toyota of Des Moines responded

We're delighted to hear you had a great service experience with us! We strive to make every visit enjoyable, and your feedback about the comfortable and clean waiting area shows we're achieving our goal. Thank you for choosing Toyota of Des Moines!

December 09, 2023

Best experience I’ve had buying a new vehicle. All the employees were very friendly and helpful. Made the process simple and quick. More

by DRSTK14
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan McClanahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Cornelison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2023 -

Toyota of Des Moines responded

We're thrilled to hear you had the best experience buying a new vehicle with us! Our team is dedicated to making the process simple, quick, and enjoyable for every customer. Thank you for choosing Toyota of Des Moines and for sharing your positive feedback!

December 09, 2023

Service is always friendly, fast and convenient . Easy to schedule, also reminders are timely. Waiting lounge is a bonus, love that coffee too( especially for the early morning wait) More

by irina2isy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 12, 2023 -

Toyota of Des Moines responded

We appreciate you highlighting the friendliness, speed, and convenience of our service department! We strive to make scheduling and reminders easy, and we're glad our waiting lounge and coffee are a bonus for your early morning visits. We hope to continue to help with your vehicle needs in the future!

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