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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,347 Reviews
Call Service Center (515) 276-4911

3,347 Reviews of Toyota of Des Moines - Service Center

Sort by
December 07, 2023

Very helpful, courtesy, and not pushy. Do not have any more to say about my experience. More

by pswiat57
Recommend Dealer
Yes
Employees Worked With
Robert Schulz, Robert Schulz
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Dec 07, 2023 -

Toyota of Des Moines responded

Your kind words about our helpful and courteous staff are so appreciated! We're glad we created a comfortable environment for you to make your decision without feeling pressured. Thanks for choosing Toyota of Des Moines, and happy driving!

December 07, 2023

I feel comfortable going here and all the staff are very nice and the process is easy and fast! More

by KATERINMUNOZ37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Schulz
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Dec 08, 2023 -

Toyota of Des Moines responded

We're so glad you feel comfortable at Toyota of Des Moines! Our friendly staff is dedicated to making the service process quick and easy for you. We appreciate your positive feedback and look forward to serving you again soon!

December 07, 2023

Could never speak to service person, always had to go through new car sales to schedule appt. More

by RWALSTROM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Henigan
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2023 -

Toyota of Des Moines responded

We appreciate your feedback and apologize for the inconvenience you experienced scheduling your service appointment. We are constantly working to improve our service and will continue to look for ways to make the scheduling process more efficient and convenient for our customers. Thank you for choosing Toyota of Des Moines!

December 06, 2023

Always a pleasure in doing business however, I would like it to be more easily scheduling appointments. More

by RYANJDEVRIES
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
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Dec 06, 2023 -

Toyota of Des Moines responded

We appreciate your positive feedback and are always happy to serve you! We understand your feedback about appointments and are actively exploring ways to make scheduling easier and more convenient. Thank you for your business!

December 06, 2023

Staff was professional and kind . The car had 20000 mile check. Team was quick and efficient. The person may have been Randy but I am not sure. More

by oceanview1120
Recommend Dealer
Yes
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Dec 06, 2023 -

Toyota of Des Moines responded

We're glad you had a positive experience with our staff and service team! We truly are dedicated to providing efficient and professional service. Thank you for choosing Toyota of Des Moines!

December 06, 2023

I always have great service with Toyota. There was a miscommunication this time and they took care of it right away. Top notch! More

by sarahfreestone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

Toyota of Des Moines responded

We appreciate your understanding and feedback! We're glad our team promptly addressed the miscommunication and ensured your experience remained top-notch. Thank you for choosing Toyota of Des Moines!

December 06, 2023

Quick, easy and detailed. The whole staff was very friendly and helped me with everything I needed More

by DEVINE.LYDIA
Recommend Dealer
Yes
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Dec 06, 2023 -

Toyota of Des Moines responded

We're thrilled to hear about your quick, easy, and detailed service experience! Our staff takes pride in being friendly and helpful, and we're glad they exceeded your expectations. We hope to see you again for your vehicle needs!

December 06, 2023

I am confident to bring in my vehicles for service because you do a good job More

by mavmdagat2
Recommend Dealer
Yes
Employees Worked With
Travis Bergeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Bergeson
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Dec 06, 2023 -

Toyota of Des Moines responded

We're honored by your trust! We strive to earn that confidence every time you visit, and we're always happy to help keep your vehicles running smoothly. Thank you for trusting in Toyota of Des Moines!

December 06, 2023

Great place to purchase and service a car! I purchased a new Tundra a couple years ago and have returned for routine service. Every experience has been fantastic. More

by DDHUDSON70
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 07, 2023 -

Toyota of Des Moines responded

We're thrilled to hear you've had such positive experiences at Toyota of Des Moines, both with purchasing your Tundra and receiving service! We strive to provide a fantastic experience at every interaction, and we're glad our team has delivered for you. Thank you for choosing Toyota!

December 06, 2023

Efficient. I appreciated the text/video interaction. J j j j j j j j j More

by bnew002
Recommend Dealer
Yes
Employees Worked With
Kelley
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Dec 07, 2023 -

Toyota of Des Moines responded

We're glad you found our service efficient and appreciated the service video! We'll continue innovating to offer convenient communication options. Visit us again for your vehicle needs!

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