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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,550 Reviews

3,550 Reviews of Toyota of Des Moines - Service Center

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January 12, 2024

Blake was excellent to work with after my accident. He was professional and efficient in coordinating the repair and payment with the person who hit my vehicle. Everyone was pleased with the outcome. More

by ninakyler
Recommend Dealer
Yes
Employees Worked With
Blake was my service manager
Jan 12, 2024 -

Toyota of Des Moines responded

We're thrilled to hear Blake made a stressful situation smooth sailing! His professionalism and efficiency in coordinating the repair and payment are what we strive for at Toyota of Des Moines. Knowing everyone was pleased with the outcome warms our hearts. Thank you for choosing us during this challenging time!

January 12, 2024

Love the texting and scheduling. Very efficient. Good attitude from staff. Helpful. I am finished More

by benjamin.j.irwin
Recommend Dealer
Yes
Jan 12, 2024 -

Toyota of Des Moines responded

We're thrilled you appreciate our convenient texting and scheduling, and that our staff's helpfulness and good attitude made your visit a breeze. Thanks for choosing Toyota of Des Moines!

January 12, 2024

Quick and efficient. A little more costly than I thought it would be Instead of pricing quick items to fix by hour and part cost, you should just have a flat rate. Like f More

by Caymankim
Recommend Dealer
Yes
Jan 12, 2024 -

Toyota of Des Moines responded

We're thrilled you found our service quick and efficient! We understand your concern about the cost of the low beam light installation. While hourly rates are standard for some repairs, we're always looking for ways to improve our pricing structure for simpler tasks like that. Your feedback is valuable, and we'll definitely discuss the possibility of flat rates for specific quick fixes like lightbulb replacements. Thank you for choosing Toyota of Des Moines and for helping us improve!

January 12, 2024

Perfect I always get excellent service, timely, and great communication from Ian, Brock, and Travis More

by BARTKIW
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
Jan 15, 2024 -

Toyota of Des Moines responded

A sincere thank you for your kind words and for us giving the opportunity to serve you. We are grateful for your loyalty to Toyota of Des Moines. All the staff will continue to work hard to provide great customer service for each visit.

January 12, 2024

Very courteous. Pleasant person to work with. I asked a question about raising the rear wiper blade and he not only told me how to do it but also showed me. More

by VICKYOMUNDSON
Recommend Dealer
Yes
Employees Worked With
I believe it was Terry Muhlstein
Jan 15, 2024 -

Toyota of Des Moines responded

Thanks for the great review! Our team works hard to get our customers back out on the road efficiently and safely, and we're happy to know they succeeded. Thank you for choosing Toyota of Des Moines for your service needs and we hope to work with you again next time.

January 12, 2024

Guy at the parts counter couldn't figure out how to sell me a hat. Guy at the parts counter couldn't figure out how to sell me a hat while I waited for my service. More

by mwilloughby33
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
Jan 15, 2024 -

Toyota of Des Moines responded

Thanks for the great rating! We're glad to hear you had a 5-star experience here with us. Thank you for choosing Toyota of Des Moines!

January 12, 2024

Great Service was fast and prompt. Great experience overall. Would definitely recommend to friends and family More

by laneicescott
Recommend Dealer
Yes
Jan 15, 2024 -

Toyota of Des Moines responded

Thank you for giving us 5 stars! We think you made an excellent choice, and we thank you again for choosing to work with us at Toyota of Des Moines. We are always here if you need anything else!

January 12, 2024

Timely pleasant very client friendly ie coffee donuts very clean Kept well in formed of progress More

by joebbcfin
Recommend Dealer
Yes
Employees Worked With
Robert Schulz, Robert Schulz
Jan 15, 2024 -

Toyota of Des Moines responded

Thank you for this wonderful review! Your loyalty is very much appreciated. Our service team at Toyota of Des Moines are thankful for customers like you! Come again soon!

January 12, 2024

Great service. Very quick since I asked the service mgr if I could have it done by noon and the report indicates it was done at 7:41. Exceptional service More

by MLTHOMAS0321
Recommend Dealer
Yes
Employees Worked With
Jose J
Jan 15, 2024 -

Toyota of Des Moines responded

What a testimony indeed! Thank you so much for the incredible words about our service department and thank you so much for your business! We hope to continue to see you at Toyota of Des Moines. Have a fantastic day!

January 12, 2024

40000 mile service No Waited for my oil change and tire rotation I'm finished with this More

by emily.leicht
Recommend Dealer
Yes
Jan 15, 2024 -

Toyota of Des Moines responded

We're so glad to see that you had a 5-star experience here at Toyota of Des Moines! We appreciate the rating.

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