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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,376 Reviews

3,376 Reviews of Toyota of Des Moines - Service Center

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December 06, 2023

I honestly want to stay with Toyota makes forever because of the service. Little treats, coffee, prompt, ability to make appointments although Saturday appointments would be amazing. And the free car wash is More

by MUCKDOGS23
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
Dec 07, 2023 -

Toyota of Des Moines responded

We're honored by your loyalty and appreciate your feedback! We're glad you appreciate the inspection video, another way we aim to provide transparency and build trust. Thank you for your 5-star review!

December 06, 2023

Very happy with personnel at dealership Will definitely be back when service is needed. Nice waiting area. More

by Dhughes922
Recommend Dealer
Yes
Employees Worked With
Robert Schulz, Robert Schulz
Dec 07, 2023 -

Toyota of Des Moines responded

We're delighted to hear you had a positive experience with our personnel! Your satisfaction with both our service and waiting area means a lot to us. We look forward to welcoming you back for your next service needs.

December 06, 2023

It was a great experience The waiting room was pleasant and I had everything explained well More

by MPRICE328
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
Dec 07, 2023 -

Toyota of Des Moines responded

We're thrilled to hear your experience was great! We're glad our waiting room was comfortable and our staff provided clear explanations. Thank you for choosing Toyota of Des Moines. Take care!

December 05, 2023

Emily is thorough and professional. She’s good at her job. Keaton seems like a good mechanic. I would recommend him. Thanks for the video. Mike. More

by ellisme81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Toyota of Des Moines responded

Thank you for the kind words, Mike! We are thrilled to hear that you had a positive experience with Emily and Keaton. Thank you for choosing Toyota of Des Moines. Please let us know if there is anything else we can do for you in the future!

December 05, 2023

Excellent, informative, and easy to work with She makes you feel comfortable, she keeps you informed of the status of your vehicle, she answers all your questions, and makes the visit pleasant. More

by GLAZER0
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
Dec 06, 2023 -

Toyota of Des Moines responded

We're so glad to hear your service experience was excellent! Our team is dedicated to making your visit comfortable, informative, and stress-free. Thank you for choosing Toyota of Des Moines and for your kind feedback!

December 04, 2023

I really like the service department and Ian is the best. I have recommended your service department to several people. I am in the market for a new automobile. So far I have purchased 5 autos from your dea More

by SCRATCH10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

Toyota of Des Moines responded

Thank you for your feedback and your loyalty to Toyota of Des Moines. We understand your perspective and appreciate you bringing this to our attention. Thank you for your understanding and continued patronage.

December 04, 2023

Pastor Ian Rojas, a true gem of a salesman, provided exceptional assistance during a challenging period in my life. His recommendation of the Toyota Corolla hybrid turned out to be a perfect match. This More

by PASTORDAVIDSIXTOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

Toyota of Des Moines responded

Thank you for sharing your wonderful experience with Ian Rojas at Toyota of Des Moines. We are delighted to hear that he provided you with exceptional assistance during a challenging period in your life and that his recommendation of the Toyota Corolla Hybrid has been a perfect match for your needs. We look forward to serving you again in the future!

December 04, 2023

I do not take our vehicles anywhere but the Toyota dealership in Grimes. Customer service is excellent, service is ALWAYS prompt, and they never try to upsell me on things I do not need. I highly reco More

by carreons_2
Recommend Dealer
Yes
Employees Worked With
Robert Schulz, Robert Schulz
Dec 04, 2023 -

Toyota of Des Moines responded

We are proud to be your preferred dealership and strive to provide our customers with an exceptional experience. Thank you for your loyalty and continued support. We look forward to serving you again in the future. Thank you for choosing Toyota of Des Moines!

December 04, 2023

Fast and efficient The service was fast and efficient. Very knowledgeable staff and helpful through the procesa More

by desireecrouse23
Recommend Dealer
Yes
Dec 04, 2023 -

Toyota of Des Moines responded

Thank you for sharing your positive feedback regarding your recent service experience at Toyota of Des Moines. Your satisfaction is our top priority, and we value your feedback as we strive to continuously improve our service standards. We look forward to serving you again in the future!

December 04, 2023

Fine -expensive but fine It's near Des Moines in grimes and appointments are full for 2-3 weeks More

by booger
Recommend Dealer
Yes
Employees Worked With
Robert Schulz, Robert Schulz
Dec 05, 2023 -

Toyota of Des Moines responded

Thank you for your feedback! We appreciate your understanding regarding the current wait times for service appointments. We hope to see you again in the future!

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