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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,379 Reviews

3,379 Reviews of Toyota of Des Moines - Service Center

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December 04, 2023

Fast and efficient The service was fast and efficient. Very knowledgeable staff and helpful through the procesa More

by desireecrouse23
Recommend Dealer
Yes
Dec 04, 2023 -

Toyota of Des Moines responded

Thank you for sharing your positive feedback regarding your recent service experience at Toyota of Des Moines. Your satisfaction is our top priority, and we value your feedback as we strive to continuously improve our service standards. We look forward to serving you again in the future!

December 04, 2023

Fine -expensive but fine It's near Des Moines in grimes and appointments are full for 2-3 weeks More

by booger
Recommend Dealer
Yes
Employees Worked With
Robert Schulz, Robert Schulz
Dec 05, 2023 -

Toyota of Des Moines responded

Thank you for your feedback! We appreciate your understanding regarding the current wait times for service appointments. We hope to see you again in the future!

December 04, 2023

I really like the service department and Ian is the best. I have recommended your service department to several people. I am in the market for a new automobile. So far I have purchased 5 autos from your dea More

by SCRATCH10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2023 -

Toyota of Des Moines responded

Thank you for your feedback and your loyalty to Toyota of Des Moines. We understand your perspective and appreciate you bringing this to our attention. Thank you for your understanding and continued patronage.

December 03, 2023

I will call the dealership tomorrow to discuss about the service I got on Saturday! More

by jmutarambirwa3
Recommend Dealer
No
Employees Worked With
Not sure, I can check the name on receipt.
Dec 11, 2023 -

Toyota of Des Moines responded

When you call, please ask for our General Manager, JP Phillips. He will be happy to assist you!

December 03, 2023

Good No one no no no no No no no no no no no no More

by kistlerjean49
Recommend Dealer
Yes
Dec 04, 2023 -

Toyota of Des Moines responded

Thank you for your brief yet positive feedback! We are delighted to hear that you had a good experience with Toyota of Des Moines.

December 03, 2023

Found it difficult to fill out all the information to sign up for the shuttle on my tiny keyboard on my phone. Then when I was almost done it took me back to the sign on screen with all the fields cleare More

by hawktux84
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
Dec 04, 2023 -

Toyota of Des Moines responded

We are sincerely sorry that you had a frustrating experience signing up for our shuttle service. We are currently reviewing our online shuttle sign-up process to identify areas for improvement and to ensure that it is user-friendly for all devices. Thank you for your feedback. We appreciate your business and look forward to serving you better in the future.

December 03, 2023

The service was quick, efficient , and helpful. Service person suggested wiper blade inserts be replaced- - an item I had kept putting off... THANK YOU! Don More

by DONMARSHAGOURLEY
Recommend Dealer
Yes
Dec 04, 2023 -

Toyota of Des Moines responded

Thank you for taking the time to share your positive experience with Toyota of Des Moines. We're delighted to hear that you found our service department to be quick, efficient, and helpful. We appreciate your kind words about our service technician's attentiveness and proactive suggestion.

December 03, 2023

They always get the job done quickly and with very high quality! I love my experience with Toyota and everyone there is always so nice. More

by sierrasteen
Recommend Dealer
Yes
Employees Worked With
Terry
Dec 04, 2023 -

Toyota of Des Moines responded

Thank you for sharing your wonderful experience with Toyota of Des Moines. We are delighted to hear that you have consistently enjoyed high-quality service and friendly interactions with our staff. We look forward to serving you again in the future!

December 03, 2023

Everything went very smoothly, no surprises and communication was excellent. We highly recommend Toyota of Des Moines and Blake from the service department More

by friskyforesthills
Recommend Dealer
Yes
Employees Worked With
Blake service department
Dec 04, 2023 -

Toyota of Des Moines responded

Thank you for taking the time to share your positive experience with Toyota of Des Moines and Blake from our service department. Your positive feedback means the world to us, and we are grateful for your trust in our dealership. We look forward to serving you again in the future!

December 03, 2023

Great and easy experience Very easy to understand and know how the vehicle was. Excellent More

by saltmarshlucas
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
Dec 04, 2023 -

Toyota of Des Moines responded

Thank you for sharing your positive experience with Toyota of Des Moines. We are delighted to hear that you had a great and easy experience and found the process of understanding the condition of your vehicle to be straightforward. We appreciate your kind words and are glad to know that we met your expectations.

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