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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,410 Reviews

3,410 Reviews of Toyota of Des Moines - Service Center

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November 30, 2023

Experience was fantastic on time and professional. The surveys that follow are completely annoying. Thanks More

by tddlawton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dont emeber
Dec 01, 2023 -

Toyota of Des Moines responded

We're thrilled you had a fantastic experience! We appreciate your feedback on your service experience and on the surveys. We'll use it to improve future interactions. Take care!

November 30, 2023

I was welcomed promptly by the service department and the service was performed very quickly. I was very pleased with the quality of service. More

by JBERGDM46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Bergeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2023 -

Toyota of Des Moines responded

We're super happy to hear you had a positive experience with our service department! We work hard to provide prompt, quality service to our customers, and we're glad it made a difference for you. 😊 We hope to see you again soon!

November 30, 2023

Positive experience getting problems identified and taken care of. Special order parts were obtained and installed promptly. Customer service was courteous and communication was excellent. Mechanic's video w More

by siegelc475
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Madison
Dec 01, 2023 -

Toyota of Des Moines responded

We appreciate your feedback on our efficient problem identification and prompt resolution, especially with the quick acquisition and installation of special-order parts. We strive to deliver exceptional service throughout every interaction, and your feedback confirms our commitment. Thank you for choosing Toyota of Des Moines!

November 30, 2023

Fast and friendly service Fast friendly service Fair pricing Very experienced technicians Great shuttle service More

by templetonrye
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Madison
Dec 01, 2023 -

Toyota of Des Moines responded

We're thrilled to hear about your positive experience! We appreciate your feedback on our fast and friendly service, fair pricing, experienced technicians, and excellent shuttle service. Thank you for choosing Toyota of Des Moines!

November 29, 2023

I took my car in because it was having battery problems and they replaced the battery and my car starts. More

by dmaul3300
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Madison
Nov 30, 2023 -

Toyota of Des Moines responded

Thank you for choosing Toyota of Des Moines for your automotive needs. We appreciate you taking the time to share your experience with us. We're glad to hear that our team was able to diagnose and resolve the battery issue with your car. Have a great day!

November 29, 2023

Best dealership in the Des Moines metro area. Excellent service and polite people. Great Management! More

by D.P. Meyers
Recommend Dealer
Yes
Employees Worked With
Robert Schulz, Robert Schulz
Nov 30, 2023 -

Toyota of Des Moines responded

Thank you for your kind words! We're so glad to hear that you had such a positive experience at Toyota of Des Moines. We strive to provide excellent service to all of our customers, and we're so happy that you felt our commitment to politeness and great management. Please come back and see us again for your auto service needs!

November 29, 2023

Good Service was good. The video of the inspection was great. Service person was polite and respectful. More

by AL.BURROWS
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
Nov 30, 2023 -

Toyota of Des Moines responded

We're also happy to hear that you found the video inspection helpful. We believe that transparency is important, and we want our customers to have a clear understanding of the work that is being done on their vehicles. Please come back and see us again for your next service appointment!

November 29, 2023

Blake was actually very nice but my previous experience with him was why I gave him a 4, taking into consideration that I previously made a trip to get a second key for my car & he told me that he had to h More

by quickmk8g
Recommend Dealer
Yes
Employees Worked With
Blake
Nov 30, 2023 -

Toyota of Des Moines responded

We value your feedback and appreciate you bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration you experienced during your previous visit, but we are glad we were able to make it up. Thank you for being a valued customer!

November 28, 2023

All my needs were satisfied great job from workers to management team address the issue in a timely manner. Thank you More

by Tarzan197563
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chad Millhollin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Toyota of Des Moines responded

Thank you for taking the time to share your positive experience with us. We are delighted to hear that your needs were met and that our team was able to address your concerns promptly. We value your feedback and appreciate you choosing Toyota of Des Moines!

November 28, 2023

Everything was done very quickly and to our satisfaction 😌 Very professional and friendly. So far, very good dealer experience. More

by MSCORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2023 -

Toyota of Des Moines responded

Thank you for sharing your positive experience with us! We are pleased to hear that you were satisfied with the speed, professionalism, and friendliness of our team. We hope to see you again in the future!

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