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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,500 Reviews
Call Service Center (515) 276-4911

3,500 Reviews of Toyota of Des Moines - Service Center

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December 09, 2023

Fantastic ! I great to work with true professionals like J.P. Phillips and Shane . More

by TPINCKNE50322
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Madison
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Dec 12, 2023 -

Toyota of Des Moines responded

We're thrilled to hear you had a fantastic experience working with J.P. Phillips and Shane! Thank you for highlighting their contributions and for choosing Toyota of Des Moines!

December 08, 2023

I was served a steak while waiting for my oil change It was really tastey More

by chrisosborn93
Recommend Dealer
Yes
Employees Worked With
Robert Schulz, Robert Schulz
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Dec 08, 2023 -

Toyota of Des Moines responded

We're surprised to hear you were served a steak while waiting for your oil change! However, we are happy to hear you are delighted and we hope to see you again in the future. Thank you for the 5-star review!

December 08, 2023

Long wait because there was no service advisor. Convenient and price was reasonable I am good More

by Fsiddi01
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
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Dec 08, 2023 -

Toyota of Des Moines responded

We apologize for the long wait you experienced due to the lack of a service advisor. We value your time and understand the inconvenience this caused. We're glad you found the location convenient and the price reasonable. We hope to see you again in the future!

December 08, 2023

The employees in the service department are very friendly & efficient. I appreciate the efficiency & prompt service I receive. More

by Mrohn
Recommend Dealer
Yes
Employees Worked With
Robert Schulz, Robert Schulz
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Dec 08, 2023 -

Toyota of Des Moines responded

We're thrilled to hear our service department employees made a positive impression with their friendliness and efficiency! We strive to provide prompt service and value your feedback. Thank you for choosing Toyota of Des Moines!

December 08, 2023

My complaint is not with the service tech (Chris? ) on this recent visit. My complaint is that I had to replace a dead battery and I just had my car serviced two weeks earlier. Should have found that More

by barb.edmondson
Recommend Dealer
No
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Dec 13, 2023 -

Toyota of Des Moines responded

We appreciate you taking the time to provide your feedback, Barb. We do our best to ensure we are covering all of the necessary checks when a vehicle is brought in for service and we are sorry to hear you feel we fell short of that. If you would like to discuss further, please contact our General Manager, JP Phillips.

December 08, 2023

Quick efficient service, courteous and explained well I was very pleased with the service yesterday More

by roachmar6
Recommend Dealer
Yes
Employees Worked With
Jose
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Dec 08, 2023 -

Toyota of Des Moines responded

We're thrilled to hear about your positive experience! Our team strives for quick, efficient service, and we're glad you found our staff courteous and informative. Thank you for choosing Toyota of Des Moines and for sharing your feedback!

December 08, 2023

I got there early; they got me right in and I did t have to wait terribly long. More

by hope2you
Recommend Dealer
Yes
Employees Worked With
Chris I think
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Dec 08, 2023 -

Toyota of Des Moines responded

We appreciate your feedback and are glad you received prompt service! While we aim to minimize wait times for all appointments, arriving early definitely helps. Thanks for choosing Toyota of Des Moines!

December 08, 2023

Friendly and fast I think that describes my experience good. It was friendly and fast. Thank you More

by WOLFFS3
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
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Dec 08, 2023 -

Toyota of Des Moines responded

We love to hear it! "Friendly and fast" perfectly describes what we strive for in our service department. Thank you for choosing Toyota of Des Moines and for your positive feedback!

December 08, 2023

The dealership is very professional. They provide a video from the mechanic regarding the car, never recommend repairs that are unwarranted. More

by Tom Henderson
Recommend Dealer
Yes
Employees Worked With
Jose
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Dec 08, 2023 -

Toyota of Des Moines responded

We're proud to hear you find our dealership professional and transparent. Our commitment to providing detailed video inspections and avoiding unnecessary repairs is core to our service philosophy. Thank you for choosing Toyota and for sharing your positive experience!

December 08, 2023

Efficient, friendly and thorough Pleasant environment, quick, greeted right away, loved getting the video Excellent More

by Mcnams1
Recommend Dealer
Yes
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Dec 08, 2023 -

Toyota of Des Moines responded

Your words about our efficiency, friendliness, and thoroughness are greatly appreciated. It's feedback like yours that motivates us to continue providing exceptional service. Thank you for choosing Toyota of Des Moines!

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