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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,504 Reviews
Call Service Center (515) 276-4911

3,504 Reviews of Toyota of Des Moines - Service Center

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December 09, 2023

Best experience I’ve had buying a new vehicle. All the employees were very friendly and helpful. Made the process simple and quick. More

by DRSTK14
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan McClanahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Cornelison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2023 -

Toyota of Des Moines responded

We're thrilled to hear you had the best experience buying a new vehicle with us! Our team is dedicated to making the process simple, quick, and enjoyable for every customer. Thank you for choosing Toyota of Des Moines and for sharing your positive feedback!

December 09, 2023

Service is always friendly, fast and convenient . Easy to schedule, also reminders are timely. Waiting lounge is a bonus, love that coffee too( especially for the early morning wait) More

by irina2isy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2023 -

Toyota of Des Moines responded

We appreciate you highlighting the friendliness, speed, and convenience of our service department! We strive to make scheduling and reminders easy, and we're glad our waiting lounge and coffee are a bonus for your early morning visits. We hope to continue to help with your vehicle needs in the future!

December 09, 2023

Fast. Comfortable. Very accommodating Everything was very easy. Grill replacement was very seamless and staff listened to my concerns. More

by Millerbryce90
Recommend Dealer
Yes
Employees Worked With
Warranty (front grill issue)
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Dec 12, 2023 -

Toyota of Des Moines responded

We're delighted to hear you had a fast, comfortable, and accommodating experience at Toyota of Des Moines! We strive to make everything as easy as possible for our customers, and we appreciate you mentioning the seamless grill replacement and the staff's attentiveness to your concerns. Thank you for choosing us!

December 09, 2023

Oil change/tire rotation 10k service Quick, courteous, as always Toyota of Des Moines is the best More

by Idon'wantone
Recommend Dealer
Yes
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Dec 12, 2023 -

Toyota of Des Moines responded

We're so glad you appreciate the quickness, courtesy, and overall quality of our service! Hearing that you consider Toyota of Des Moines the best is a huge compliment and motivates us to keep exceeding your expectations. Thank you for choosing us for your 10k service!

December 09, 2023

Fantastic ! I great to work with true professionals like J.P. Phillips and Shane . More

by TPINCKNE50322
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Madison
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Dec 12, 2023 -

Toyota of Des Moines responded

We're thrilled to hear you had a fantastic experience working with J.P. Phillips and Shane! Thank you for highlighting their contributions and for choosing Toyota of Des Moines!

December 08, 2023

I was served a steak while waiting for my oil change It was really tastey More

by chrisosborn93
Recommend Dealer
Yes
Employees Worked With
Robert Schulz, Robert Schulz
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Dec 08, 2023 -

Toyota of Des Moines responded

We're surprised to hear you were served a steak while waiting for your oil change! However, we are happy to hear you are delighted and we hope to see you again in the future. Thank you for the 5-star review!

December 08, 2023

Long wait because there was no service advisor. Convenient and price was reasonable I am good More

by Fsiddi01
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
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Dec 08, 2023 -

Toyota of Des Moines responded

We apologize for the long wait you experienced due to the lack of a service advisor. We value your time and understand the inconvenience this caused. We're glad you found the location convenient and the price reasonable. We hope to see you again in the future!

December 08, 2023

The employees in the service department are very friendly & efficient. I appreciate the efficiency & prompt service I receive. More

by Mrohn
Recommend Dealer
Yes
Employees Worked With
Robert Schulz, Robert Schulz
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Dec 08, 2023 -

Toyota of Des Moines responded

We're thrilled to hear our service department employees made a positive impression with their friendliness and efficiency! We strive to provide prompt service and value your feedback. Thank you for choosing Toyota of Des Moines!

December 08, 2023

My complaint is not with the service tech (Chris? ) on this recent visit. My complaint is that I had to replace a dead battery and I just had my car serviced two weeks earlier. Should have found that More

by barb.edmondson
Recommend Dealer
No
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Dec 13, 2023 -

Toyota of Des Moines responded

We appreciate you taking the time to provide your feedback, Barb. We do our best to ensure we are covering all of the necessary checks when a vehicle is brought in for service and we are sorry to hear you feel we fell short of that. If you would like to discuss further, please contact our General Manager, JP Phillips.

December 08, 2023

Quick efficient service, courteous and explained well I was very pleased with the service yesterday More

by roachmar6
Recommend Dealer
Yes
Employees Worked With
Jose
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Dec 08, 2023 -

Toyota of Des Moines responded

We're thrilled to hear about your positive experience! Our team strives for quick, efficient service, and we're glad you found our staff courteous and informative. Thank you for choosing Toyota of Des Moines and for sharing your feedback!

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