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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,411 Reviews
Call Service Center (515) 276-4911

3,411 Reviews of Toyota of Des Moines - Service Center

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November 24, 2023

Very good oil and filter change service. They were very friendly and helpful. I would go back. More

by ramsey.ranney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton Powers
Report | Print
Nov 27, 2023 -

Toyota of Des Moines responded

Thank you for the 5 stars! We value our customers' satisfaction and are committed to providing prompt, efficient, and courteous service. We appreciate your trust in Toyota of Des Moines and look forward to serving you again in the future.

November 24, 2023

It was good. It would have been nice if I would of had a estimate time that it would have been for a wait. Probably would have left for awhile. More

by EDNADOBBS
Recommend Dealer
Yes
Employees Worked With
Travis Bergeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Bergeson
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Nov 27, 2023 -

Toyota of Des Moines responded

Thank you for your feedback. We appreciate you letting us know that it would have been helpful to have an estimated wait time. We are always looking for ways to improve our communication process, and your feedback will be helpful in making those improvements. We hope we can be of service to you again in the future!

November 24, 2023

Clearly explained the work he did. Clear videos, good timing on the work that he did. More

by CHANTHAPHONIPHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Schulz, Robert Schulz
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Nov 24, 2023 -

CHANTHAPHONIPHA responded

Clearly explained the work he did. Clear videos on all his inspections and good timing.

Nov 27, 2023 -

Toyota of Des Moines responded

We're delighted to hear that you appreciated our technician's clear explanations, informative videos, and efficient work ethic. Your satisfaction is our top priority, and we're thrilled that you had a positive experience with our service. Thank you for choosing Toyota of Des Moines!

November 24, 2023

Jose was very thorough and professional. We brought the car in early and it was finished before our scheduled appointment! More

by abcsemartin
Recommend Dealer
Yes
Employees Worked With
Jose Jimenez
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Nov 27, 2023 -

Toyota of Des Moines responded

Thank you for sharing your positive experience with Jose! We're thrilled to hear that you found him to be thorough, professional, and accommodating. Thank you for trusting your Lexus with us!

November 24, 2023

Good service. Labor and overall costs very expensive. 2,000 for 60,000 service plus brake pads seems excessive. More

by paul.jabour
Recommend Dealer
Yes
Employees Worked With
Justin Madison
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Madison
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Nov 27, 2023 -

Toyota of Des Moines responded

Thank you for your feedback. We understand your concern about the cost of the service. We strive to provide our customers with competitive pricing, and we will review your feedback to see if there are any areas where we can improve. Thank you for choosing Toyota of Des Moines!

November 24, 2023

It was clean and the service was done faster than anticipated. All work was done as planned. More

by lisnicben
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Madison
Report | Print
Nov 27, 2023 -

Toyota of Des Moines responded

We're glad that you were satisfied with the speed and accuracy of our work. Your satisfaction is our top priority, and we're committed to providing you with exceptional service every time you visit Toyota of Des Moines. Thank you for your feedback!

November 23, 2023

Fantastic experience Keeping me updated on the progress on the car Knowledgeable and friendly people More

by Repairable
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
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Nov 27, 2023 -

Toyota of Des Moines responded

We're delighted to hear that you had a fantastic experience at Toyota of Des Moines. We strive to provide our customers with exceptional service, and we're glad that you felt valued and informed throughout your visit.

November 23, 2023

Prompt easy to understand He was well in formed and did an excellent job Great More

by PEGBR46
Recommend Dealer
Yes
Employees Worked With
Jose
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Nov 27, 2023 -

Toyota of Des Moines responded

Thank you for your kind words! We're pleased to hear that you found our staff to be informative and knowledgeable. We hope to see you again in the future!

November 21, 2023

Everyone was very professional. We have worked with your staff on multiple occasions, and will continue to do so. More

by dwarren65
Recommend Dealer
Yes
Employees Worked With
Ian
Report | Print
Nov 22, 2023 -

Toyota of Des Moines responded

Thank you for taking the time to share your positive experience at Toyota of Des Moines. We are so pleased to hear that you have consistently found our staff to be professional and helpful. We hope to continue to see you for your service needs!

November 21, 2023

Friendly fast service ! I bring both my company vehicle and my own personal vehicle here and have always had a positive experience More

by jennifer.kesler
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Nov 22, 2023 -

Toyota of Des Moines responded

We are so grateful for your kind words and positive feedback. Your satisfaction is our top priority, and we are committed to exceeding your expectations. Thank you for choosing Toyota of Des Moines for your automotive needs!

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