Toyota of Des Moines - Service Center

First time there and very pleasant Justin was very helpful and the service was done in a timely manner helpful and the service was done in a timely manner More

Courteous and respectful associate provided good service. The communication could have been a bit better explaining more about the recall part and resolved issue. Not much was explained about the recall, etc The communication could have been a bit better explaining more about the recall part and resolved issue. Not much was explained about the recall, etc. I should have asked more specific questions about the recall and warranty aspect since it was a safety issue regarding the airbag. All in hindsight, of coarse, and all and all, the repair was completed in a fast and efficient manner. More

Took a while to hear back with an update, but I was told up front that they were booked out a week. Nice to know that up front. up front that they were booked out a week. Nice to know that up front. More

Very nice to let me in without an appointment To perform my due oil change my due oil change More

everything was very good they treated me great very satisfied with the service and the friendly treatment of the people who assisted me, thank you very much satisfied with the service and the friendly treatment of the people who assisted me, thank you very much More

Brought it in for a rattling noise. I had previously been advised that my brake pads were getting low and should have them checked again before my next oil change so they check those as I had previously been advised that my brake pads were getting low and should have them checked again before my next oil change so they check those as well and I said you could do them if they recommended them be replaced. However, they were not recommended to be replaced And the quote was sent to me that did not include any break charges just to filters that needed to be changed. But then I get a call that they replace everything but they'll take 50 bucks off because they did it without my permission or authorization. I then asked them to lock my keys in my car and I will pick it up after hours because I work two jobs. I can't find my keys that should've been locked in my car. I called Saturday but I have not gotten any response so far as to where my keys for my car. More

With last service , I had issues with the airbag light always lightup in my dashboard. I was told that there is an issue in the driver seat with airbag circuit and we have to change the entire circuit whi always lightup in my dashboard. I was told that there is an issue in the driver seat with airbag circuit and we have to change the entire circuit which will cost around $900 and the diagnostics $200. I did hold not to proceed for circuit change. When I came home and checked the airbag connection below driver and passenger seat, I found that the passenger seat connection was little loose and I just pressed and I got click sound. After that when I started the car multiple times I was not able to see the airbag alert in dashboard. So my question is i paid $200 dollars+tax for a wrong diagnostics . It's was simple loose connection at passenger seat side and not the driver seat. How can such miss been justified? How can I trust such recommendations in future from a certified Toyota dealer like you? More

Justin did an excellent job explaining everything we needed to have done. The pricing was upfront, and consistent with what I paid for in the end. needed to have done. The pricing was upfront, and consistent with what I paid for in the end. More

The oil change was routine except for the 5m oil change interval vs10m in owners manual. Also talked to Lou about tires. He was very professional and I was impressed. Will consider buying from him. Also interval vs10m in owners manual. Also talked to Lou about tires. He was very professional and I was impressed. Will consider buying from him. Also a guy synced my phone /radio and he was skilled at his job. More

I won’t buy any more cars there I have to have 5 services but every time I call it was over 2 weeks schedule the milles were over in my five service I have to pay because they told me was over the limit mill but every time I call it was over 2 weeks schedule the milles were over in my five service I have to pay because they told me was over the limit milles. More