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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,411 Reviews
Call Service Center (515) 276-4911

3,411 Reviews of Toyota of Des Moines - Service Center

Sort by
November 18, 2023

They were very helpful and had quick turnaround. None judgemental. We are from Linn County, returning from Florida. We had caused our own issue. More

by plhansen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2023 -

Toyota of Des Moines responded

We're glad to hear that our team was able to assist you quickly and without judgment. We understand that car troubles can be stressful, and we're always here to help. Thank you for choosing Toyota of Des Moines!

November 18, 2023

Got the job done quickly Great communication throughout process Felt like we were dealt with honestly More

by ERZENWEST
Recommend Dealer
Yes
Employees Worked With
Blake
Report | Print
Nov 20, 2023 -

Toyota of Des Moines responded

We are so glad to hear that you had a positive experience at our dealership. We strive to provide excellent customer service, and we are always happy to hear that we are meeting our goals. Thank you for choosing Toyota of Des Moines!

November 18, 2023

They've always been friends with me They've always been friendly with me and very professional. Ive recommended Toyota to several people. More

by Sag
Recommend Dealer
Yes
Report | Print
Nov 20, 2023 -

Toyota of Des Moines responded

We're so glad to hear that you've had such positive experiences with our team. We value your loyalty and appreciate you recommending us to others. Visit us again soon. Take care!

November 18, 2023

I have loved Toyota for years. However, your service department leaves much to be desired. We are so disappointed in that area. We only go to Toyota to service our vehicle but afte More

by vancleavegc
Recommend Dealer
No
Employees Worked With
Justin Madison
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Madison
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Nov 20, 2023 -

Toyota of Des Moines responded

Thank you for taking the time to provide your feedback. We would like to hear more about your recent visit and see if we can work towards a solution. Please contact our General Manager, JP Phillips at your earliest convenience.

November 17, 2023

Every time I bring a vehicle out Justin always takes great care of me and our vehicles thanks for everything. More

by Billy.estes
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Madison
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Nov 20, 2023 -

Toyota of Des Moines responded

Thank you for taking the time to share your positive experience with us. We are so glad to hear that Justin has consistently provided you with exceptional service. Thank you again for your loyalty and support. We look forward to serving you again soon.

November 17, 2023

Very efficient. Professional. Courteous. Informative Nice waiting area. A very good experience for my first time at Toyota Service. More

by AMBRO7579
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
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Nov 20, 2023 -

Toyota of Des Moines responded

We are delighted to hear that your first experience with our Toyota Service was a positive one. Thank you for your 5-star review! We hope to see you again in the future.

November 17, 2023

Great experience. Took good care of my car and explained what things required my attention More

by abhishek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2023 -

Toyota of Des Moines responded

We are grateful for your positive feedback regarding your recent experience at Toyota of Des Moines. We value your business and look forward to maintaining your trust as your preferred automotive service provider.

November 17, 2023

It was very good experience, whatever needed was done in time . I have been servicing my Camry since 2014 here More

by arvind.pazare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Schulz
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Nov 20, 2023 -

Toyota of Des Moines responded

We are delighted to hear that you have been consistently satisfied with the service you have received at Toyota of Des Moines since 2014. Your unwavering loyalty is a testament to the exceptional service we strive to provide to every customer. Thank you for your review and for being a valued customer!

November 17, 2023

Super fast and efficient, thank you to Jose. Inspection video was informative and my “please checks” seemed to be addressed. More

by cybackus
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Nov 20, 2023 -

Toyota of Des Moines responded

We're thrilled to hear that Jose and our service team provided you with a quick, efficient, and informative experience. We value your trust and are committed to exceeding your expectations every time you visit Toyota of Des Moines. Thank you for choosing us!

November 17, 2023

It was amazing how smoothly it was set up and how quickly it was done. More

by Carla Briggs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Henigan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Millhollin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon McClatchey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd F, Colton Powers
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Nov 20, 2023 -

Toyota of Des Moines responded

Thank you for your kind words. We are glad to hear that you had a seamless experience at Toyota of Des Moines. We strive to provide a positive and efficient experience for all our customers. We appreciate your business!

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