Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,517 Reviews
Call Service Center (515) 276-4911

3,517 Reviews of Toyota of Des Moines - Service Center

Sort by
December 08, 2023

The employees in the service department are very friendly & efficient. I appreciate the efficiency & prompt service I receive. More

by Mrohn
Recommend Dealer
Yes
Employees Worked With
Robert Schulz, Robert Schulz
Report | Print
Dec 08, 2023 -

Toyota of Des Moines responded

We're thrilled to hear our service department employees made a positive impression with their friendliness and efficiency! We strive to provide prompt service and value your feedback. Thank you for choosing Toyota of Des Moines!

December 08, 2023

My complaint is not with the service tech (Chris? ) on this recent visit. My complaint is that I had to replace a dead battery and I just had my car serviced two weeks earlier. Should have found that More

by barb.edmondson
Recommend Dealer
No
Report | Print
Dec 13, 2023 -

Toyota of Des Moines responded

We appreciate you taking the time to provide your feedback, Barb. We do our best to ensure we are covering all of the necessary checks when a vehicle is brought in for service and we are sorry to hear you feel we fell short of that. If you would like to discuss further, please contact our General Manager, JP Phillips.

December 08, 2023

Quick efficient service, courteous and explained well I was very pleased with the service yesterday More

by roachmar6
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Dec 08, 2023 -

Toyota of Des Moines responded

We're thrilled to hear about your positive experience! Our team strives for quick, efficient service, and we're glad you found our staff courteous and informative. Thank you for choosing Toyota of Des Moines and for sharing your feedback!

December 08, 2023

I got there early; they got me right in and I did t have to wait terribly long. More

by hope2you
Recommend Dealer
Yes
Employees Worked With
Chris I think
Report | Print
Dec 08, 2023 -

Toyota of Des Moines responded

We appreciate your feedback and are glad you received prompt service! While we aim to minimize wait times for all appointments, arriving early definitely helps. Thanks for choosing Toyota of Des Moines!

December 08, 2023

Friendly and fast I think that describes my experience good. It was friendly and fast. Thank you More

by WOLFFS3
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
Report | Print
Dec 08, 2023 -

Toyota of Des Moines responded

We love to hear it! "Friendly and fast" perfectly describes what we strive for in our service department. Thank you for choosing Toyota of Des Moines and for your positive feedback!

December 08, 2023

The dealership is very professional. They provide a video from the mechanic regarding the car, never recommend repairs that are unwarranted. More

by Tom Henderson
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Dec 08, 2023 -

Toyota of Des Moines responded

We're proud to hear you find our dealership professional and transparent. Our commitment to providing detailed video inspections and avoiding unnecessary repairs is core to our service philosophy. Thank you for choosing Toyota and for sharing your positive experience!

December 08, 2023

Efficient, friendly and thorough Pleasant environment, quick, greeted right away, loved getting the video Excellent More

by Mcnams1
Recommend Dealer
Yes
Report | Print
Dec 08, 2023 -

Toyota of Des Moines responded

Your words about our efficiency, friendliness, and thoroughness are greatly appreciated. It's feedback like yours that motivates us to continue providing exceptional service. Thank you for choosing Toyota of Des Moines!

December 08, 2023

The team was professional and courteous. I appreciate that they reached out to us as soon as the vehicle we wanted became available More

by ALLIRN98
Recommend Dealer
Yes
Employees Worked With
Eric H and PJ
Report | Print
Dec 08, 2023 -

Toyota of Des Moines responded

We're delighted to hear you experienced professionalism and courtesy from our team. We appreciate you valuing their prompt communication about the vehicle you desired. Thank you for choosing Toyota and for sharing your positive feedback!

December 08, 2023

It was good They changed the oils and rotated the tires. Not much to say about it More

by NANDSONG
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Wagner
Report | Print
Dec 08, 2023 -

Toyota of Des Moines responded

We appreciate you choosing Toyota of Des Moines for your oil change and tire rotation! We're glad you found the process efficient and satisfactory. Thank you for your feedback!

December 08, 2023

It was a good experience. They listened to my issues and gave good service. Excellent! More

by Markreed0
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Madison
Report | Print
Dec 08, 2023 -

Toyota of Des Moines responded

We're delighted to hear you had a positive experience with our service department! Thank you for acknowledging our attentiveness to your concerns and our commitment to delivering excellent service. We appreciate your business!

1
...
244
245
246
...
352