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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,414 Reviews
Call Service Center (515) 276-4911

3,414 Reviews of Toyota of Des Moines - Service Center

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November 10, 2023

Good customer service! ! Very professional and get the job done quickly. I’ve been coming here since 2006, bought 6 cars from them. More

by Carolyn Hill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JP Phillips
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Doering
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
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Nov 13, 2023 -

Toyota of Des Moines responded

We greatly appreciate the detailed review, Carolyn! Thank you so much for taking the time to leave us wonderful feedback. It's great to hear that the team embodied our values. We aim to make each and every visit to Toyota of Des Moines an enjoyable one. That's why we work to ensure a great shopping experience. Again, thank you very much for your review, and we'll be looking forward to your next visit. Take care!

November 09, 2023

The staff was courteous and friendly. Very fast and prompt service. Lived the complementary coffee area. More

by lstokes20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Gavin
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Nov 09, 2023 -

Toyota of Des Moines responded

Your feedback about our courteous and friendly staff, fast and prompt service, and complementary coffee area is incredibly valuable to us. We are committed to providing our customers with a welcoming and enjoyable experience, and your comments help us to ensure that we are meeting our goals. Thank you for servicing with us!

November 09, 2023

I waited 4 hours for my vehicle to be done when I was told it would be two hours. More

by swimmer_200652211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not listed here.
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Nov 09, 2023 -

swimmer_200652211 responded

I waited 4 hours for my car to get tires rotated, new break pads and a filter put in. I was told it would be 2 hours. Now my vehicle makes a noise when I turn the air on.

November 09, 2023

Everything went well. The wait time wasn’t long. People were friendly and polite Good experience. More

by GRAMPSLWHITE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Jimenez
Report | Print
Nov 10, 2023 -

Toyota of Des Moines responded

Thank you for taking the time to leave us a review! We are so glad to hear that you had a good experience with us. Short wait times and friendly staff are always a top priority, and we are happy to hear that we delivered on both fronts. Visit us again soon!

November 09, 2023

Easy to drop off car and wait for car maintenance to be completed. Explain condition of car in simple terms. More

by slmcgaffin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2023 -

Toyota of Des Moines responded

Thank you for taking the time to leave us a review! We're glad to hear that dropping off your car for maintenance was easy for you and appreciate your patience while we worked on it. Our goal is to provide a convenient experience for our customers, so we're happy to know that we achieved that with you. Visit us again soon!

November 09, 2023

Quoted one price 2 weeks prior, charged $34 more after service. Wrong. Stand by your quote. More

by bjhickok18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Madison
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2023 -

Toyota of Des Moines responded

We do our best to offer as much upfront pricing as possible but as we see issues arise pricing may have to be adjusted. If you would like to discuss this further, please contact our General Manager, JP Phillips.

November 08, 2023

Working with Toyota of Des Moines has been a great experience. I would recommend it to anyone! More

by T_HENRICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Siegle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan McClanahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2023 -

Toyota of Des Moines responded

We are so grateful for your positive feedback and recommendation! We are so glad to hear that you had a great experience working with Toyota of Des Moines. We hope to see you again in the future!

November 08, 2023

I really like the efficiency made available through texting. Love it if they’d add/restore being able to pay ahead of time to hasten checkout process. More

by brihav
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Jiminez
Report | Print
Nov 09, 2023 -

Toyota of Des Moines responded

We are glad to hear that you are enjoying the efficiency of our texting system. We are committed to providing our customers with the best possible experience, and we appreciate your continued support. Thank you for your feedback!

November 08, 2023

I'm very happy. Thank you for your acceptable cars, Toyota is the car of my heart More

by Niaz Mohammad
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Schulz, Colton Powers
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Nov 09, 2023 -

Toyota of Des Moines responded

Thank you for your positive feedback and for your loyalty to Toyota. We hope to see you again at Toyota of Des Moines!

November 07, 2023

There always fast and easy to get along with. Knowledgeable and helpful where you need it most. More

by mlaldridge62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Whiting ?????
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Nov 08, 2023 -

Toyota of Des Moines responded

Thank you so much for taking the time to share your positive experience with us at Toyota of Des Moines! We are so glad that you were impressed with our staff's helpfulness, knowledge, and ability to resolve your issues quickly and efficiently. We hope to see you again!

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