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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,414 Reviews
Call Service Center (515) 276-4911

3,414 Reviews of Toyota of Des Moines - Service Center

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November 05, 2023

We have bought our last 3 vehicles from Toyota of Des Mioines. The people our top notch & so is the service. I trust them & they have earn our business for any vehicles we plan to purchase in the future. More

by Doug Wiles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emilee Wagner
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Nov 06, 2023 -

Toyota of Des Moines responded

On behalf of the entire team at Toyota of Des Moines, we extend our heartfelt gratitude for your continued loyalty and trust. Your kind words and positive feedback serve as a constant reminder of our commitment to providing exceptional customer service and fostering lasting relationships with our valued patrons. Thank you for your positive review!

November 05, 2023

Really friendly and professional! Great communication! She was able to take care of our vehicle and understood what we needed. More

by ron.mcgee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Toyota of Des Moines responded

Thank you for taking the time to share your positive feedback about your recent experience at our dealership. We are thrilled to hear that you were impressed with the friendliness, professionalism, and communication skills of our team members. If you have any questions, don't hesitate to reach out. Take care!

November 05, 2023

Excellent. Recently my phone calls don't get answered. Very disconserting. This creates delays for me. More

by Oliveira.dave4@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don"t "know" anybody.
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Nov 06, 2023 -

Toyota of Des Moines responded

We sincerely apologize for any inconvenience or frustration caused by the difficulty in reaching our staff by phone. However, we are please that you are overall satisfied with your service visit. We hope to see you again in the future for all vehicle needs!

November 05, 2023

The employees were polite, professional, and friendly. Some will even go the extra mile to help a customer out. More

by Ronin1523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
4.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colton Powers
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Nov 06, 2023 -

Toyota of Des Moines responded

Thank you for taking the time to share your positive feedback about our employees. We are incredibly proud of our team members and their dedication to providing exceptional customer service. We appreciate your business and look forward to serving you again soon!

November 04, 2023

I was extremely impressed by the service! All the staff were beyond courteous. I really enjoyed the transparency and honesty of work done. As I left the dealership, I thought based on the ser More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry, Jon
Report | Print
Nov 06, 2023 -

Toyota of Des Moines responded

Thank you for taking the time to share your wonderful experience at our dealership. Your positive feedback is truly heartwarming and motivates us to continue providing exceptional service to our valued customers. We hope to see you again in the future!

November 04, 2023

I have been satisfied with maintenance but not the best customer service I have experienced elsewhere. More

by Molerkm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Toyota of Des Moines responded

We are always striving to improve our customer service, and your feedback is valuable to us. We are committed to providing our customers with the best possible service, and we will use your feedback to train our staff and improve our processes. We hope to see you back at our dealership!

November 04, 2023

I never have to bring my car back because the work needed to be corrected!! The service personal are considerate and respectful. The mechanics are helpful in explaining a problem with my vehicle. More

by bpbpenni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Bergeson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Toyota of Des Moines responded

We are so glad to hear that you have never had to bring your car back for a correction. This is a testament to the hard work and dedication of our mechanics. We are also pleased to hear that our service personnel are considerate and respectful. Thank you again for your kind words. We appreciate your business and look forward to serving you again soon!

November 04, 2023

Although a neighbor took my Toyota in, I had been on the phone with Ian to set everything up. As always he was gracious and accommodating. I have worked with him for at least 20 years and trust him implicit More

by CATHYTALARICO
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 06, 2023 -

Toyota of Des Moines responded

Thank you for taking the time to share your positive feedback about Ian. We are so grateful to have him as a part of our team. Thank you again for your valuable feedback. We cherish your loyalty and appreciate your continued trust in Toyota of Des Moines!

November 02, 2023

Staff looks out for best care of my vehicle. They explain issues to me very well. More

by janemctpc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2023 -

Toyota of Des Moines responded

Thank you so much for your kind review! We are so glad to hear that you are happy with the care that your vehicle has received from our staff. We hope to see you again at Toyota of Des Moines!

November 02, 2023

I really like the service review video. Very helpful to actually see what was done. Always professional at Toyota Service. Not cheap but always well done. More

by galenredshaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2023 -

Toyota of Des Moines responded

We are so glad to hear that you found our service review video helpful. We know that it can be difficult to understand what is being done to your car when it is in the shop, so we wanted to create a way for our customers to see the work being done firsthand. Thank you for the 5-star review!

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