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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,609 Reviews
Call Service Center (515) 276-4911

3,609 Reviews of Toyota of Des Moines - Service Center

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December 15, 2023

Detailed. Service people are the best. The sales people lack everything after the sale. Something fishy is going on with me only getting one sales rep during i More

by JCFORCIER4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 15, 2023 -

Toyota of Des Moines responded

Thanks for letting us know about your experience! Customer service will always be one of the Toyota of Des Moines team's highest priorities. Thank you for your business and we hope to take care of any of your future car needs!

December 15, 2023

Prompt and friendly My service tech was thorough; the oil change and tire rotation took about 90 minutes in total. More

by Tuttlek82
Recommend Dealer
Yes
Report | Print
Dec 18, 2023 -

Toyota of Des Moines responded

We're delighted your service was both prompt and friendly. 90 minutes for an oil change and tire rotation is a great turnaround time, and it sounds like your service technician did a thorough job. Thanks for choosing Toyota of Des Moines, and we hope you have a safe and smooth ride until your next visit!

December 15, 2023

Prompt and friendly My service tech was thorough; the oil change and tire rotation took about 90 minutes in total. More

by Tuttlek82
Recommend Dealer
Yes
Report | Print
Dec 18, 2023 -

Toyota of Des Moines responded

We're delighted your service was both prompt and friendly. 90 minutes for an oil change and tire rotation is a great turnaround time, and it sounds like your service technician did a thorough job. Thank you again for choosing Toyota of Des Moines!

December 15, 2023

God service, but there was no attached sheet showing tire tread depths etc. So that was disappointing.. More

by davidconnon523
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Schulz
Report | Print
Dec 18, 2023 -

Toyota of Des Moines responded

We understand your disappointment in not receiving a service report after your recent visit. We sincerely apologize for the inconvenience this caused. Thank you for your feedback, and we hope you'll give us another chance to show you the level of service we strive for.

December 14, 2023

Fixed all the problems on my highlander. Kept CNN me advised while way on condition More

by mconway1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bodie
Report | Print
Dec 15, 2023 -

Toyota of Des Moines responded

Thanks for the great review! Our team works hard to get our customers back out on the road efficiently and safely, and we're happy to know they succeeded. Thank you for choosing Toyota of Des Moines for your service needs and we hope to work with you again next time.

December 13, 2023

The most organized efficient service Always well taken care of Friendly and courteous staff The best More

by Andie61
Recommend Dealer
Yes
Employees Worked With
Robert Schulz, Robert Schulz
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Dec 13, 2023 -

Toyota of Des Moines responded

Wow, that's music to our ears! We strive for organized, efficient service, friendly staff, and a welcoming environment for everyone. Hearing you call us "The best" is incredibly rewarding. Thank you for choosing Toyota of Des Moines!

December 13, 2023

Fast and efficient. My experience at Toyota of Des Moines was fast, informative and efficient. It went smoothly. More

by TJKAUFFMAN41
Recommend Dealer
Yes
Employees Worked With
Robert Schulz, Robert Schulz
Report | Print
Dec 13, 2023 -

Toyota of Des Moines responded

We're thrilled you found your experience with Toyota of Des Moines to be fast, informative, and efficient! Smooth sailing is exactly what we aim for, so your feedback is truly appreciated. Thank you for choosing us!

December 13, 2023

Excellent service friendly staff Loved the coffee and donuts No long delay in and out More

by bigmel282
Recommend Dealer
Yes
Employees Worked With
I believe Christy
Report | Print
Dec 13, 2023 -

Toyota of Des Moines responded

We're delighted you enjoyed our excellent service, friendly staff, delicious treats, and speedy visit! Thanks for choosing Toyota of Des Moines – come back soon for another smooth ride (and donut!). ☕️

December 13, 2023

Staff are very friendly, And also the environment is very comfortable. I also appreciate the coffee ?? machine and the Donut ??. More

by GAKGAK1984
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Davis
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Dec 13, 2023 -

Toyota of Des Moines responded

We're so glad our friendly staff and comfortable atmosphere made your visit enjoyable! The coffee and donuts are just a sweet bonus. Thanks for choosing Toyota of Des Moines, and please come back for another warm welcome!

December 13, 2023

Jose is a hard worker and always kind to the customers. It's nice to see a familiar face every time I bring my vehicle in for maintenance More

by donnaham13
Recommend Dealer
Yes
Employees Worked With
Jose
Report | Print
Dec 13, 2023 -

Toyota of Des Moines responded

We're so happy to hear Jose makes such a positive impression! His dedication and kindness towards customers truly shines through. Thank you for choosing Toyota of Des Moines and for recognizing Jose's outstanding service!

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