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Toyota of Des Moines - Service Center

Grimes, IA

4.6
3,415 Reviews
Call Service Center (515) 276-4911

3,415 Reviews of Toyota of Des Moines - Service Center

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November 02, 2023

I really like the service review video. Very helpful to actually see what was done. Always professional at Toyota Service. Not cheap but always well done. More

by galenredshaw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2023 -

Toyota of Des Moines responded

We are so glad to hear that you found our service review video helpful. We know that it can be difficult to understand what is being done to your car when it is in the shop, so we wanted to create a way for our customers to see the work being done firsthand. Thank you for the 5-star review!

November 02, 2023

Excellent service as always. Been driving Toyotas for years and effortless service is partly why. More

by lnengel29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2023 -

Toyota of Des Moines responded

We are always happy to deliver excellent service! We appreciate your feedback, and we will continue to work hard to earn your trust and business for many years to come. Have a great day!

November 01, 2023

Always personable, on time or ahead of schedule and advice and work is always impeccable. Justin was terrific! More

by ffocus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2023 -

Toyota of Des Moines responded

We appreciate your feedback, and we are proud to have Justin on our team. We're glad to hear you had a nice service experience. We look forward to serving you again in the future at Toyota of Des Moines!

November 01, 2023

Had tires rotated and it was quick , efficient and friendly. Toyota does a great job of taking car of their customers. I love my Rav More

by shoegirl55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton Powers
Report | Print
Nov 01, 2023 -

Toyota of Des Moines responded

We are glad to hear that you had a quick, efficient, and friendly experience at our dealership when you had your tires rotated. We appreciate the positive review and hope to see you and your RAV4 again in the future!

November 01, 2023

Was able to get my vehicle in for tire repair for the next day. The driver was taking be home from the dealership when I received a call that my vehicle would be done soon. The gentleman who drove us was More

by joanroberson2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shuttle driver and Lisa. I think I talked to her on the prior day for an appointment , Robert Schulz
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Nov 01, 2023 -

Toyota of Des Moines responded

We are so glad to hear that you were able to get your vehicle in for tire repair quickly and efficiently, and that you were impressed with the kindness and driving skills of the gentleman who took you home. Thank you for the positive review! We hope to see you again in the future!

October 31, 2023

I enjoy working with the service advisor Jose. He is very personal and has a great knowledge of the car service industry. More

by dan.l.block303
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose
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Oct 31, 2023 -

Toyota of Des Moines responded

Thank you so much for your positive review of Jose and our service department! We are so glad to hear that you enjoyed working with him and that you appreciate his personal touch and knowledge of the car service industry. We hope to see you again for your service needs!

October 31, 2023

Very helpful and convenient in the drive up and exiting through the service Bay Area More

by FKIRVIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Schulz
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Nov 01, 2023 -

Toyota of Des Moines responded

Thank you for your positive feedback! We are proud to offer our customers a convenient and efficient way to get their cars serviced. We hope to see you again in the future! Take care.

October 31, 2023

Answers my questions and service did not take as long as anticipated. Would come back if needed. More

by amy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton Powers
Report | Print
Nov 01, 2023 -

Toyota of Des Moines responded

We are so glad to hear that you were impressed with the way our team answered your questions and how quickly your service was completed. We look forward to serving you again in the future when the time comes! Thank you for the 5 stars!

October 31, 2023

I had friendly and professional service. I learned I had a slow leak in a tire and it was repaired. More

by Elizabeth Reels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember their name.
Report | Print
Nov 01, 2023 -

Toyota of Des Moines responded

We are happy to hear that you had a friendly and professional experience at our dealership, and that we were able to repair your slow tire leak for you. Thank you for the 5-star review! We hope to see you again for your service needs.

October 31, 2023

I appreciate the professionalism and courtesy of the staff. They completed the work quickly and did not have any surprise charges. More

by Jason G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colton Powers
Report | Print
Nov 01, 2023 -

Toyota of Des Moines responded

Thank you for your feedback on your service visit! We are happy to hear you had a nice experience. Thank you for choosing to service at Toyota of Des Moines!

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